Yadiel Hernández
Tallahassee
Summary
Dynamic professional with proven ability to adapt and excel in fast-paced environments. Expertise in customer service, multitasking, and time management, ensuring efficient operations and satisfied clients. Demonstrated capacity to work independently and swiftly acquire new skills, contributing to team success.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
HENO, Inc.
Tallahassee
07.2024 - Current
- Provided in-depth technical guidance to clients and internal teams, enhancing understanding of product features, updates, and best practices, ensuring improved client satisfaction and team efficiency.
- Communicated with clients via phone, support tickets and video conferencing.
- Maintained knowledge of industry trends and emerging technologies regularly.
- Collaborated with engineering teams to address complex technical problems.
- Created and maintained detailed Standard Operating Procedures.
- Resolved customer inquiries via phone, email, and chat efficiently.
Chief Financial Officer
Justice Advocacy Network
Tallahassee
07.2022 - Current
- Managed the financial strategy and operations of JAN, including budgeting, fundraising, and resource allocation to sustain impactful programs.
- Developed financial strategies aligned with advocacy goals and organizational mission.
- Collaborated with leadership and partner organizations to drive advocacy efforts and ensure alignment with JAN's mission and values.
- Successfully led financial planning and operations, ensuring JAN's sustainability and growth.
- Expanded access to reproductive resources for unserved and underserved communities through statewide projects.
- Fostered partnerships with trusted organizations to amplify advocacy efforts and strengthen community support networks.
Sr Advanced Repair Agent
Geek Squad
01.2021 - 01.2022
- Responsible for diagnosing and repairing a diverse range of products while managing key operational workflows, including shipping, receiving, and inventory processes.
- Focused on optimizing check-in and check-out procedures to ensure efficiency and reduce delays.
- Diagnosed and repaired a wide range of products, consistently achieving high success.
- Mentored Junior agents, providing guidance and fostering professional skill development.
- Managed shipping and receiving operations, ensuring accurate documentations and process efficiency.
Education
AA - Informational Technology
Tallahassee State College
Tallahassee, FL06-2026
Skills
- Business administration
- QuickBooks
- Funding strategy development
- Strategic planning
- HTML
- Microsoft Office Suite
- PowerPoint
- Publisher
- Excel
- Word
- Access
- Teams
- SharePoint
- MS Power Apps
- Bilingual
- English
- Spanish
Hobbies and Interests
- Hiking
- Volunteering
- Reading
- Snowboarding
- Mentoring
Timeline
Technical Support Representative
HENO, Inc.
07.2024 - Current
Chief Financial Officer
Justice Advocacy Network
07.2022 - Current
Sr Advanced Repair Agent
Geek Squad
01.2021 - 01.2022
AA - Informational Technology
Tallahassee State College