Cooking
Hazel Kate Del Pilar
Medical Assistant
Clarksville,TN
Don't just live life to the fullest, live like you mean it, that you are willing to die for it.
Summary
Highly motivated and committed Person. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to be honed and team building skills to deadline-driven environment.
Overview
2
2
Languages
1
1
Certification
11
11
years of post-secondary education
1
1
year of professional experience
Work History
Technical Support Representative
Concentrix Davao
Davao City, PH
02.2019 - 06.2019
- Devised solutions to operations issues related to security camera, working closely via phone, email, live chat and web teleconference.
- Monitored systems in operation and input commands to troubleshoot areas such as connections of security camera and internet.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Processed over 30 support requests weekly for technical assistance on wide range of issues related to product descriptions and simple troubleshooting.
Customer Service Representative
VXI Global Solutions
Davao City, PH
08.2016 - 03.2017
- Assist customer's concern of suspicious transactions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with executives about consistent customer issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Served customers in friendly, efficient manner following outlined steps of service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered over 500 calls per day to meet fast-paced call center demands.
Education
Bachelor of Science - Business Administration
06.2012 - 03.2016
- Majored in Management
Certification - Medical Assistant
05.2020 - 11.2020
High School Diploma -
06.2008 - 03.2012
MBA -
11.2017 - Current
Skills
Complaint resolution
Technical Support
Good listening skills
Business administration
Customer Service
Computer skills
Troubleshooting Technical Issues
Inbound And Outbound Calling
Medical office administration
Simple dressings
Compassionate
Adaptable
First Aid/CPR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Basic Life Support, ACLS- 2020-2022
Interests
Running
Timeline
CareerStep - Certification, Medical Assistant
05.2020 - 11.2020
Technical Support Representative - Concentrix Davao
02.2019 - 06.2019
Notre Dame Of Dadiangas University - MBA,
11.2017 - Current
Customer Service Representative - VXI Global Solutions
08.2016 - 03.2017
Notre Dame Of Dadiangas University - Bachelor of Science, Business Administration
06.2012 - 03.2016
Notre Dame Of Dadiangas University -IBED - High School Diploma,
06.2008 - 03.2012