Missouri Ewing
West Point,MS
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
2023
2023
years of professional experience
Work History
Technical Support Representative
Apple
06.2020 - 09.2022
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
Tier 1 Customer Service Representative
Toyota Call Center
06.2017 - 03.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Sitel
07.2007 - 02.2010
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Sagility
Education
GED -
East Mississippi Community College
Columbus, MS05-1995
Skills
- Inbound and Outbound Calling
- Scheduling
- Data Entry
- Complaint resolution
- Information Security
- Appointment Scheduling
- Call Management
- Technical Support
- Complaint Handling
- Problem-solving abilities
- Filing
- Customer Service
Timeline
Technical Support Representative
Apple
06.2020 - 09.2022
Tier 1 Customer Service Representative
Toyota Call Center
06.2017 - 03.2019
Customer Service Representative
Sitel
07.2007 - 02.2010
Customer Service Representative
Sagility
GED -
East Mississippi Community College
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