Tiffany McKinley
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Technical Support Representative
Teleperformance USA
01.2023 - 01.2026
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Managed high levels of call flow and responded to technical support needs.
Mortgage Processor
SourcePoint
06.2020 - 10.2022
- Supported other operational teams with financial transactions and account maintenance.
- Increased department revenue through diligent follow-up on outstanding loan applications, leading to a higher conversion rate.
- Processed account paperwork, transfers and money movement for new business accounts.
Collections Agent
Bread Financial
09.2015 - 04.2020
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
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Manvel High School
Skills
- Quality assurance
- Negotiation
- Inbound and outbound calling
- International sales support
- Professional telephone demeanor
- Medical terminology knowledge
- Self-direction
- Account management
- POS systems expert
- Service standard compliance
- Order fulfillment
LANGUAGES
English
Timeline
Technical Support Representative
Teleperformance USA
01.2023 - 01.2026
Mortgage Processor
SourcePoint
06.2020 - 10.2022
Collections Agent
Bread Financial
09.2015 - 04.2020
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Manvel High School