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Associate Principal Engineer

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 Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. 


  Professional with strong background in providing technical support, adept at troubleshooting and problem-solving to ensure optimal user experience.
  Known for collaborative teamwork adapting to dynamic situations, with strong skills in troubleshooting and customer service.
  Skilled in customer service, technical diagnostics, and software/hardware support.
  Reliable and results-driven, consistently delivering high-quality outcomes.


Over 16 years of expertise in call center operations and customer relations, specializing in leadership. Lead Contact Center Manager, dedicated to fostering team excellence and development. Recognized as a proven mentor and coach adept at turning challenges into positive experiences, while enhancing operational efficiency. Skilled in optimizing customer retention in competitive markets, with exceptional leadership capabilities. Esteemed for building and leading teams, cultivating enthusiastic commitment to client relations and achieving organizational goals through results-driven production. Forward-thinking Call Center Supervisor dedicated to training and mentoring staff to effectively resolve caller inquiries, build loyalty and enhance business revenue. Skilled at training, monitoring and managing exceptional teams handling high-volume calls. Driven and innovative with expertise in developing and implementing training protocols and resources to drive performance and caller satisfaction.

Dynamic Crew Member Trainer at Raising Cane's Restaurants with a proven track record in staff retention and relationship building. Expert in health and safety regulations, I successfully mentored new hires, fostering a culture of excellence and enhancing team performance through motivational techniques. Committed to delivering high-quality service and brand awareness.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while effectively managing multiple tasks. Proven track record of proactively identifying and addressing issues, with a strong focus on optimizing processes to enhance team performance. Recognized for a collaborative approach that fosters teamwork and drives successful project outcomes. Committed to delivering high-quality results aligned with organizational goals and objectives.

Engineering student with a focus on electric vehicle battery management systems and embedded algorithms. Seeking practical experience in systems engineering, particularly in grid optimisation and power engineering. Strong analytical skills with a commitment to team collaboration and problem-solving.

Dedicated system administrator with a proven track record of delivering exceptional technical support and maintaining network infrastructure. Skilled in troubleshooting and resolving complex issues to ensure seamless operations. Seeking a challenging role to leverage expertise in optimizing system performance and driving organizational success. Committed to staying abreast of emerging technologies to enhance efficiency and productivity.

Customer Service Representative recognized for high productivity and task efficiency. Expertise in conflict resolution, time management, and communication enhances operational flow and customer satisfaction. Proficient in active listening and empathy, effectively navigating customer interactions to achieve positive outcomes.

Entry-level IT Support professional and Cybersecurity student with hands on experience in customer support, troubleshooting, and technical issue resolution. Skilled in supporting users remotely, documenting tickets, and providing clear technical assistance across Windows and macOS environments. Strong communicator with a customer first mindset, eager to grow in a Help Desk or IT Support role.

JESSICA WILLIAMS

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Technical Support Representative

Customer Service Representative

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HIGH SCHOOL DIPLOMA -

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Technical Support Representative

Customer Service Representative

HIGH SCHOOL DIPLOMA -

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