Jacob Davis
Bartlesville,OK
Summary
Hey! I'm Jacob Davis and im willing to learn and do whatever it takes to do the best for the company Detail-oriented Technical Support Representative with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Astute Technical Support Representative with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Technical Support Representative position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Diversified Systems Resources
05.2023 - Current
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Responded promptly to incoming sales leads and requests for technical support.
- Diagnosed and troubleshot hardware, software and network issues.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
LOW VOLTAGE ELECTRICIAN
Lighthouse electric
04.2022 - 03.2023
- I was a licensed low volt electrician, i pulled wire, put devices up and connected devices together
- Used troubleshooting techniques to identify malfunctions and repair or substitute damaged units
- Diagnosed and addressed functionality and safety issues, preventing hazards
- Repaired and replaced wiring, removing out-of-date or faulty components
- Mentored apprentice electricians using coaching methods to improve skills.
WAREHOUSE PACKER
Macy's Warehouse
09.2021 - 03.2022
- Worked additional hours and shifts to meet tight deadlines during peak periods
- Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area
- Kept work areas clean, neat and organized for optimal productivity and worker safety
- Mentored new employees on warehouse procedures and tasks resulting in quick job acclimation
- Demonstrated great teamwork skills with staff members involved in production and transport
- Packaged items with appropriate materials to prevent damage during shipping
- Assisted supervisors with supply line during peak periods to meet quotas
- Stacked, organized and palletized packages for efficient storage and movement
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport
- Verified merchandise against shipping paperwork and resolved discrepancies
- Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members
- Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time
- Noticed damaged products and removed from received shipments to be processed for refund or replacement
- Added labels to products, rotated current stock and professionally arranged merchandise.
STOCKMAN
Hobby Lobby
11.2019 - 08.2021
- Maintained neat, safe and orderly workspace to prevent accidents and injuries
- Lifted materials of varied weights on regular basis
- Received incoming product deliveries and relocated to storage shelves, coolers or bins
- Assisted customers by locating items and loading heavy purchases in vehicles
- Greeted customers and retrieved requested products to drive satisfaction
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise
- Arranged product on shelves following merchandising guidelines
- Broke down and discarded empty packaging and boxes after stocking products
- Processing freight and preparing backroom for incoming freight
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized
- Unloaded goods using hand trucks or other equipment to receive merchandise
- Used accurate and efficient storage procedures to shelve new merchandise and returned items
- Arranged and organized merchandise and supplies and identified shrink and damages to maintain work environment
- Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service
- Moved items from central storage room to shelves for customer purchase
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Consistently lifted materials weighing as much as 45 pounds.
CASHIER
Hobby Lobby
11.2019 - 08.2021
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Processed all sales transactions promptly to prevent long customer wait times
- Trained new team members in cash register operation, stock procedures and customer service
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Learned roles of other departments to provide coverage and keep store operational
- Answered customer quests, provided store information and escorted to desired store areas
- Inspected items for damage and obtained replacements for customers
- Received payments for products and issued receipts
- Resolved customer complaints and escalated worsening concerns for remediation
- Assisted customers with account updates, new service additions and promotional offers
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
Education
HIGH SCHOOL DIPLOMA -
Bartlesville High School
Bartlesville, OK01.2021
Skills
- Merchandise Stocking
- Boxing And Labeling
- Mentoring And Training
- Friendly, Positive Attitude
- Freight Operations
- Stockroom Procedures
- Materials Transport
- Able To Lift Around 120 Or More Lbs
- Product Displays
- Safety Methods
- Tool Or Machine Maintenance
- Electrical Tools Use
- Wiring Termination Requirements
- Time Management
- Cable Pulling
- Desktop support
- Software diagnosis
- Hardware diagnostics
- Application support
- Customer Service
- Service support
- User Support
- Technical Support
- Data Recovery
- Information Protection
- Issue Troubleshooting
- Microsoft Outlook
- Call Center Operations
- Remote Support
- Appointment Scheduling
- Technical Troubleshooting
- Technical issues analysis
- Customer service expert
- Ticket management
- Network configuration
- Technical documents comprehension
- Videoconferencing
Personal Information
Cashier
Stockman
Electrician
Technical Support Representative
References
BROOKE SALES DSR, Family Friend, (918) 397-3196, Brooke.sales@gmail.com
Derek Zellner, Family, (918) 636 4875, Derek.Zellner@yahoo.com
Timeline
Technical Support Representative
Diversified Systems Resources
05.2023 - Current
LOW VOLTAGE ELECTRICIAN
Lighthouse electric
04.2022 - 03.2023
WAREHOUSE PACKER
Macy's Warehouse
09.2021 - 03.2022
STOCKMAN
Hobby Lobby
11.2019 - 08.2021
CASHIER
Hobby Lobby
11.2019 - 08.2021
HIGH SCHOOL DIPLOMA -
Bartlesville High School
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