Maribel Gonzaga
Bronx
Summary
As a newly graduated registered nurse with 375 hours of clinical experience, I have consistently delivered exceptional care to a diverse range of patients. My deep understanding of nursing theory, combined with a strong commitment to evidence-based practice, fuels my passion for pursuing a successful career as a registered nurse. I am eager to leverage my recent education and practical experience to make a meaningful contribution to the success of a healthcare organization.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Startek
01.2020 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism
- Meticulously documented customer interactions within the case management system, ensuring comprehensive records were maintained for future reference
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services
Education
Registered Nurse - undefined
NYS Education Department
New York, NY09.2027
Bachelor of Science - Nursing
Miami University
Hamilton, OH05.2024
Skills
- Adaptability
- Bilingual English/Spanish
- Critical Thinking
- Communication
- Empathy
- Patient Education
- Prioritization
- Teamwork
CLINICAL EXPERIENCE
- Kettering Health Hamilton, Preceptorship – Emergency Dept. Feb 2024-April 2024
- Effectively administered a variety of medications via oral, IV, and intramuscular routes, with vigilant monitoring of patient responses to ensure optimal therapeutic outcomes
- Assisted with various diagnostic procedures and tests, including arthrocentesis, CT scans, EKGs, specimen collection for urinalysis, and venipuncture
- Embraced teamwork for critical trauma and emergency interventions, addressing severe head injuries, gunshot wounds, and myocardial infarctions
- Provided detailed post-discharge care instructions to ensure patient and family understanding and compliance for improved recovery and reduced readmission rates
- Linder Center of Hope, Student Nurse, Mental Health Unit Oct 2023-Dec 2023
- Oversaw the care of patients suffering from various mental health conditions, including bipolar disorder, depression, eating disorders, and suicidal ideations, and implemented interventions to minimize the risk of harm to themselves or others
- Promoted a therapeutic environment by establishing rapport, maintaining boundaries, and fostering open communication with patients and their families
- Assisted with electroconvulsive therapy by meticulously monitoring vital signs and prioritizing patient safety before, during, and after the procedure
- Engaged in behavioral therapy by guiding patients to identify negative behaviors and empowering them with effective coping mechanisms for positive change
- Mercy Health - Fairfield Hospital, Student Nurse, Medical Surgical Unit Aug 2023-Nov 2023
- Effectively managed time and prioritized tasks to ensure timely administration of medications, treatments, and procedures
- Prevented complications for postoperative patients through careful monitoring, early issue detection, and timely intervention
- Promoted a safe environment for patients by adhering to infection control protocols, fall prevention strategies, and other safety measures
- Cincinnati Children’s Liberty Campus, Student Nurse, Pediatric Unit Feb 2023-April 2023
- Delivered high-quality care to diverse populations while overseeing patient admissions and triaging based on acuity and appropriate department admission
- Monitored vital signs closely during procedures or treatments, such as respiratory treatments and trach care, intervening swiftly when necessary to maintain patient stability
- Administered feedings through NG tubes and monitored daily intake and output
- Atrium Medical Center, Student Nurse, Medical Surgical Unit Jan 2023-April 2023
- Cared for patients with various wounds caused by injuries, medical treatments and diseases
- Cleaned and dressed wounds according to guidelines, and monitored for signs of infection
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care
- Mercy Health - Fairfield Hospital, Student Nurse – Labor and Delivery Unit Aug 2022-Nov 2022
- Conducted comprehensive physical assessments to detect potential health issues before they progressed to more severe conditions including tracking contractions, fetal heart rate, and maternal vital signs
- Assisted midwife during the delivery process while providing patient with emotional support and encouragement
- Provided immediate postpartum care to both mother and baby including newborn assessment and medication administration
Timeline
Technical Support Representative
Startek
01.2020 - Current
Registered Nurse - undefined
NYS Education Department
Bachelor of Science - Nursing
Miami University