JAMMARI LEWIS
Belmont,NC
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
InVue
02.2022 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Warehouse Worker
Walmart
10.2020 - 11.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated forklifts and various equipment to efficiently transport products of all sizes.
- Consistently lifted materials weighing as much as 100 pounds.
- Alternated goods in inventory by observing first in first out approach to keep shelves organized and properly stocked.
Warehouse Worker
Amazon
08.2020 - 10.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated forklifts and various equipment to efficiently transport products of all sizes.
- Inspected packages and merchandise for damage, promptly notifying vendors to request replacements.
- Labeled and efficiently processed customer orders to ensure timely shipments while minimizing errors.
Education
High School Diploma -
South Point High School
Belmont, NC06.2020
Skills
- Troubleshooting
- Technical Support
- Customer Service
- Communication Skills
- Adaptability
- Problem-Solving
- Documentation Skills
- Time Management
Additional Information
I participated in three years of varsity football and three years of varsity basketball at South Point High School. These experiences taught me valuable life lessons, particularly in communication and teamwork.
Timeline
Technical Support Representative
InVue
02.2022 - Current
Warehouse Worker
Walmart
10.2020 - 11.2021
Warehouse Worker
Amazon
08.2020 - 10.2020
High School Diploma -
South Point High School
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