ANDRE SEGURA
Commerce city,CO
Summary
Experienced system support professional with a proven ability to efficiently handle and resolve technical issues. Dedicated to promoting teamwork and achieving tangible outcomes in fast-paced settings. Known for dependability and flexibility, utilizing strong analytical and problem-solving skills to address ever-changing business requirements.
Overview
12
12
years of professional experience
Work History
System Support Analyst Associate
UCHEALTH
10.2022 - Current
- Enhanced system performance by optimizing software configurations and implementing updates.
- Collaborated with cross-functional teams to implement system upgrades and enhancements seamlessly.
- Effectively communicated complex technical concepts to non-technical staff members for better understanding of IT processes.
- Streamlined processes for troubleshooting and problem resolution, resulting in improved customer satisfaction.
- Trained end-users on new software applications, enhancing productivity and overall user experience.
- . Generates reports as requested, including writing specifications for custom reports
Implementation specialist
UCHEALTH
01.2019 - Current
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
System Support
SCHRYVER MEDICAL
06.2013 - 12.2018
Education
High school diploma -
BEAR CREEK HIGH SCHOOL
01.2012
COLORADO MESA UNIVERSITY
01.2014
Skills
- Cadence proficiency
- Strong problem-solving skills
- Effective time management
- Cross-functional collaboration
- Effective communication
- Software installation
- Technical system troubleshooting
- Incident response management
Timeline
System Support Analyst Associate
UCHEALTH
10.2022 - Current
Implementation specialist
UCHEALTH
01.2019 - Current
System Support
SCHRYVER MEDICAL
06.2013 - 12.2018
COLORADO MESA UNIVERSITY
High school diploma -
BEAR CREEK HIGH SCHOOL
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