MARIE-THERESE AMAN-TANON
Reynoldsburg,OH
Overview
10
10
years of professional experience
1
1
Certification
Work History
Epic Support Analyst / EHR Analyst
Lower Lights Health Center
01.2024 - Current
- Optimized EpicCare Ambulatory, Cadence, and Prelude workflows by configuring scheduling infrastructure, clinical documentation tools, facility structure records, and registration workflows, improving provider efficiency, strengthening documentation accuracy, and ensuring seamless patient access and scheduling operations across outpatient departments.
- Enhanced scheduling performance and patient throughput by building and maintaining provider records (SER), departments (DEP), visit types (PRC), decision trees, scheduling pools, and appointment request workflows, ensuring accurate patient-to-provider alignment. Resulting in streamlined appointment request workflows reduced scheduling errors and optimized provider utilization through precise overbook limits and access restrictions.
- Strengthened data integrity and patient access management by designing registration workflows, configuring automated validation rules using Rule Editor (CER), and managing workqueues to track missing registration data, referral authorizations, and scheduling follow-ups.
- Developed a comprehensive, role-based education program. Served as the lead live-onboarding trainer for clinical and administrative staff. Created intuitive SmartTools (SmartSets, SmartPhrases), job aids, and workflow documentation. Accelerating new-hire proficiency and increased staff proficiency in EHR adoption.
- Ensured system reliability and successful Epic enhancements by leading system testing efforts UAT, and Technical Dress Rehearsals), supporting upgrades and go-live events, and managing access governance including user provisioning, role assignments, and security configurations.
- Served as the primary escalation point for complex EHR troubleshooting, ensuring 100% workflow readiness and seamless transitions during major system upgrades.
- Enhanced the patient experience by optimizing MyChart portal workflows for self-scheduling and communication, while simultaneously configuring facility structure records using the Rule of Specificity to ensure patients were accurately routed to the correct location and service area.
- Led the organization-wide transition from Microsoft Teams to Epic Secure Chat, establishing governance standards, configuring department-based messaging groups, and ensuring HIPAA-compliant clinical communication across all service areas.
- Spearheaded the development and execution of comprehensive downtime procedures, ensuring continuous patient care during system outages; authored disaster recovery protocols and maintained system readiness to safeguard data integrity and operational stability.
- Developed and analyzed operational reports using Epic reporting tools for operational decision-making such as mass PCP panel changes
Application Analyst Intern
Polyclinique des 2 Plateaux – Côte d’Ivoire / Embassy of Côte d’Ivoire – Washington, D.C.
05.2020 - 08.2022
- Provided frontline support for EHR systems, including OpenMRS and SIGDEP 2, addressing real-time issues and troubleshooting.
- Conducted system testing for order transmittal workflows, ensuring compliance with clinical and operational standards.
- Configured and managed electronic logistics systems and dashboards to enhance inventory tracking and data visualization.
- Designed dashboards using Tableau to visualize key performance indicators for population health management.
- Support8ed DHIS 2 and SIGDEP 2 implementation to improve healthcare data integration and compliance with national healthcare standards.
- Analyzed healthcare-related data to inform public health initiatives, focusing on health equity and access to care.
- Customized EHR tools such as Smart Phrases and templates to optimize clinical documentation processes.
Department Assistant
Easton Management Office
Columbus, OH
08.2018 - 03.2020
- Analyzed operational trends using Excel and Tableau to drive decision-making.
- Coordinated multi-departmental projects, ensuring timely and efficient execution.
- Supported quality improvement initiatives through metric tracking and dashboard development.
- Coordinated departmental communications, ensuring timely dissemination of information across teams.
- Managed scheduling for meetings and events, optimizing time utilization for department leaders.
Intern Director
Columbus Metropolitan Library
Columbus, OH
08.2016 - 08.2019
- Directed training sessions to improve program delivery for early education initiatives.
- Applied Lean principles to optimize resource allocation and service efficiency.
- Enhanced participation outcomes by analyzing attendance data with.
- Developed and implemented strategic plans to improve library services and accessibility.
Intern
Bailey Cavalier
Columbus, OH
08.2016 - 06.2017
- Drafted legal procedural documents, streamlining correspondence workflows.
- Managed filing systems, ensuring accuracy and accessibility of critical information.
- Conducted research to support strategic initiatives and informed decision-making processes.
Education
Bachelor of Science - International Relations & Diplomacy
Ohio State University
01-2024
Skills
- Epic Application: Cadence Certified, Prelude Certified, EpicCare Ambulatory Certified, Resolute, Clarity, Reporting Workbench, MyChart, Canto/Haiku
- Data Analytics: SQL, Power BI, Tableau, Microsoft Excel, Clarity Reporting, Reporting Workbench Project & Workflow
- Management: JIRA, Smartsheets, Microsoft Project
- End-user training
Accomplishments
- Applied GIS techniques to integrate geographic data into HIV program analyses.
- Led adoption of DHIS 2 and SIGDEP 2 systems in alignment with national healthcare standards.
- Tracked and manage vaccine inventory in Epic's “Virtual Fridge” using Lot Manager, expiration date tracking, and communication dashboards.
- Optimized EHR workflows by configuring templates and preference lists for multiple providers, aligning them with clinical workflows and specialty needs.
- Rebuilt Sliding Fee Discount Schedule tables in Epic with updated income brackets and service line fee tiers, based on board-approved schedules.
- Delivered impactful training sessions that improved EHR system usage across departments.
- Helped transition clinical and front desk teams from Microsoft Teams to Epic Secure Chat by piloting workflows with the Quality Department, creating Secure Chat groups and optimizing chat settings for PHI safety.
- Designed patient tracking systems to reduce follow- up gaps in care delivery.
Languages
French
Native or Bilingual
Certification
- Certified Prelude,
- Certified Cadence,
- Certified EpiCare ambulatory
Timeline
Epic Support Analyst / EHR Analyst
Lower Lights Health Center
01.2024 - Current
Application Analyst Intern
Polyclinique des 2 Plateaux – Côte d’Ivoire / Embassy of Côte d’Ivoire – Washington, D.C.
05.2020 - 08.2022
Department Assistant
Easton Management Office
08.2018 - 03.2020
Intern Director
Columbus Metropolitan Library
08.2016 - 08.2019
Intern
Bailey Cavalier
08.2016 - 06.2017
Bachelor of Science - International Relations & Diplomacy
Ohio State University