Rehema Mutoni
Lawrenceville,GA
Summary
Rehema is a dedicated, highly energetic, and motivated Information Systems professional with 4+ years of experience working in healthcare and proficiency in EMR applications with regulatory compliance. She enjoys working in a lively and professional work environment and values commitment to excellence, innovation, and clear communication skills to the end users. She is also a good team player with great analytical skills, consistently exceeding goals and company expectations.
Overview
11
11
years of professional experience
Work History
Epic Beaker Support
Northwell Hospital
Staten Island, New York
10.2025 - 11.2025
- Assist users with navigating workflows within Beaker Clinical Pathology (CP) and/or Anatomic Pathology (AP). Troubleshoot user issues and escalate complex technical problems to the command centre or application analysts as appropriate. Help end users understand new workflows, documentation, order entry, specimen tracking, and result reporting. Monitor and report recurring issues to support leadership for resolution and optimization. Support validation of orders, specimens, and results within Epic Beaker. Ensure user confidence through effective communication, patience, and real-time education. Participate in daily support huddles, status updates, and command centre calls. Document user feedback, workflow challenges, and improvement opportunities.
Epic ClinDoc Support
UCSF Hospital
San Francisco, California
09.2025 - 10.2025
- Assisted the RN and providers with documentation in the flowsheet and other relevant documentation such as care plans, discharge, and admission of patients. Supported the PCA and Nurses’ end users using Rover to collect lab orders. Assisted physicians with creating note templates, assisted physicians with basket messages, and supported physicians with proper use of phases of care and how to use Dragon to dictate their notes. Assisted end users with navigating and filing care plans and patient education. Assisted with setting up the patient list and assigning end-users to the care team. Supported physicians in creating new orders, adding orders to preference lists, and managing order activities.
Epic Beaker Application Go-Live Activation
Intermountain Hospital
Layton, Utah
08.2025 - 09.2025
- Assisted Lab Techs and phlebotomists with Epic Beaker workflow. Provided At-The-Elbow (ATE) support to Lab staff on the collection of specimens, printing specimen labels with Rover, and documenting specimen collection information. Assisted Phlebotomists on the use of Rover for Redraws, Add-Ons for blood draws and specimen collection. Worked with Lab technicians on the use of Send out Bench, Batch List, Packing List, and how to send specimens to outside processing labs. Provided ATE support to technicians on procedure in creating packing slips, lab orders, specimen inquiry/update, and finalizing test results. Assisted lab technicians in placing lab orders that were improperly ordered by clinicians. Escalated build-related issues to the command center for resolution and followed up on troubled tickets and provided status report to end users and supervisors. Identified system malfunctions and other unique issues, escalated, and resolved as appropriate.
Epic Inpatient ClinDoc Go-Live Consultant
Christus St Elizabeth Hospital
Beaumont, Texas
03.2025 - 04.2025
- Assisted the RN and providers with documentation in the flowsheet and other relevant documentation such as care plans, discharge, and admission of patients. Supported the PCA and Nurses’ end users using Rover to collect lab orders. Assisted physicians with creating note templates, assisted physicians with basket messages, and supported physicians with proper use of phases of care and how to use Dragon to dictate their notes. Assisted end users with navigating and filing care plans and patient education. Assisted with setting up the patient list and assigning end-users to the care team. Supported physicians in creating new orders, adding orders to preference lists, and managing order activities.
Epic Inpatient Support
Methodist Le Bonheur Hospital
Memphis, Tennessee
10.2024 - 11.2024
- Provided successful go-live support for the Epic EHR implementation in both the inpatient and ambulatory settings. Developed and delivered customized training sessions for end-users, resulting in high levels of end-user satisfaction and adoption of the new system. Coordinated with IT team members to resolve technical issues during go-live and post-go-live phases, ensuring minimal disruption to patient care. Worked collaboratively with clinical and operational leadership to identify areas for improvement and implement changes to streamline workflows and improve patient outcomes.
Epic Inpatient Support
Boston Children’s Hospital
06.2024 - 07.2024
- Provided successful go-live support for the Epic EHR implementation in both the inpatient and ambulatory settings. Developed and delivered customized training sessions for end-users, resulting in high levels of end-user satisfaction and adoption of the new system. Coordinated with IT team members to resolve technical issues during go-live and post-go-live phases, ensuring minimal disruption to patient care. Worked collaboratively with clinical and operational leadership to identify areas for improvement and implement changes to streamline workflows and improve patient outcomes.
Epic Ambulatory Go-Live Consultant
Memorial Hermann
05.2024 - 06.2024
- Helped Providers and MAs on how to put in Orders and medications, Procedures and have them resulted. Provided ATE support to Providers (Consultants) on how to bill (LOS) for new and established patients. Assisted Physicians in creating their Preference list, their favorites and edit them as necessary (labs, medication, LOS, Imaging). Supported MAs and PAs navigate in In basket and route messages to PCPs. Resolved issues by effectively communicating with team leads and following up accordingly. Assisted PAs in creating Notes using SmartPhrase Tools as well as placing Medication and Lab Orders. Educated MAs on how to Refill medications using Refill and Telephone Encounter to Pharmacy / change Pharmacy and or Print Scripts. Resolved Login Epic Icon and printing issues. Assisted Providers on how to add Addendum to Encounter.
Epic Ambulatory Go-Live Consultant
Mount Sinai Medical Center
New York
03.2024 - 04.2024
- Support nurses with flowsheets, MAR documentation, and lab reports. Provide real-time assistance to physicians and nurses at their workstations. Assist physicians with CPOE, in-basket management, and lab reports. Educate nurses on medication reconciliation for accurate medication records. Train nurses and physicians on modifying and saving orders. Address software-related tickets promptly for issue resolution and user satisfaction.
Cerner Ambulatory Certified Trainer
Prosource360
03.2023 - 08.2023
- Conducted in-depth training sessions for physicians, nurses, and other healthcare professionals on Cerner’s electronic health record (EHR) system, including PowerChart, PowerChart Maternity, and FirstNet. Developed and customized training plans to meet the specific needs of different departments and specialties within the healthcare system. Collaborated with subject matter experts to create training materials, including training manuals, job aids, and e-learning modules, ensuring that they aligned with Cerner’s best practices and standards. Facilitated classroom and virtual training sessions, providing hands-on instruction and support to learners. Conducted post-training assessments to evaluate the effectiveness of training and identify opportunities for improvement.
Epic Ambulatory Go-Live Consultant
Remedi Health
10.2022 - 11.2022
- Helped Providers and MAs on how to put in Orders and medications, Procedures and have them resulted. Provided ATE support to Providers (Consultants) on how to bill (LOS) for new and established patients. Assisted Physicians in creating their Preference list, their favorites and edit them as necessary (labs, medication, LOS, Imaging). Supported MAs and PAs navigate in In basket and route messages to PCPs. Resolved issues by effectively communicating with team leads and following up accordingly. Assisted PAs in creating Notes using SmartPhrase Tools as well as placing Medication and Lab Orders. Educated MAs on how to Refill medications using Refill and Telephone Encounter to Pharmacy / change Pharmacy and or Print Scripts. Resolved Login Epic Icon and printing issues. Assisted Providers on how to add Addendum to Encounter.
Meditech Expanse
Meditech Expanse RFGH Waterville
10.2022 - 10.2022
- Assisted in the implementation of Meditech Expanse modules including registration, scheduling, billing, and clinical documentation. Conducted user acceptance testing and provided feedback to the project team. Participated in the development of training materials and provided end-user training. Collaborated with the project team to identify system enhancements and implement changes. Provided end-user support, troubleshooting and resolving issues in a timely manner.
Cerner SurgiNet ATE Support
Common Spirit
06.2022 - 06.2022
- Successfully implemented Cerner SurgiNet at the Elbow for five healthcare organizations, resulting in improved patient safety, increased efficiency, and enhanced revenue capture. Developed a custom e-learning course for SNE that reduced training time by 30% and increased end-user proficiency. Provided hands-on training to over 300 end-users, including physicians, nurses, and support staff, resulting in increased adoption and satisfaction with SNE.
Epic ClinDoc Go-Live Consultant
Tower Health
01.2022 - 01.2022
- Assisted the RN with documentation in the flowsheet and other relevant documentation such as care plans, discharge, and admission of patients. Supported the PCA and Nurses’ end users using Rover to collect lab orders. Assisted physicians with creating note templates, assisted physicians with basket messages and supported physicians with proper use of phases of care. Assisted end users with navigating and filing care plans and patient education. Assisted with setting up the patient list and assigning end-users to the care team. Supported physicians in creating new orders, adding orders to preference lists, and managing order activities.
Epic Cadence Go-Live Consultant
Bryn Mawr Hospital
11.2021 - 12.2021
- Trained end users on making appointments and registering a new patient and provided training to the front desk on merging two guarantor accounts. Provided elbow support to physicians in reviewing patients’ allergies, verifying patients’ pharmacy benefits, and updating patients’ current medications. Provided elbow support for end users to register patients, schedule appointments, cancel appointments, create telephone encounters, handle and respond to In-Basket messages, and close cash drawers. Assisted end users in creating their Preference lists, developing standardized workflow, and trained front desk collecting PCP information. Proficiently trained Front desk staff on how to navigate through hyperspace.
Epic Ambulatory Go-Live Consultant
VCU Health
08.2021 - 09.2021
- Provided ATE support to Providers (Consultants) on how to bill (LOS) for new and established patients. Helped Providers and MAs on how to put in Orders and medications, Procedures and have them resulted. Assisted Physicians in creating their Preference list, their favorites and edit them as necessary (labs, medication, LOS, Imaging). Supported MAs and PAs navigate in In basket and route messages to PCPs. Resolved issues by effectively communicating with team leads and following up accordingly. Assisted PAs in creating Notes using SmartPhrase Tools as well as placing Medication and Lab Orders. Educated MAs on how to Refill medications using Refill and Telephone Encounter to Pharmacy / change Pharmacy and or Print Scripts. Resolved Login Epic Icon and printing issues. Assisted Providers on how to add Addendum to Encounter.
Epic ClinDoc Trainer
St Luke’s Cornwall Hospital
06.2021 - 08.2021
- Successfully trained over 200 end-users in Epic Inpatient and increased end-user adoption by 25%. Developed an E-Learning course that reduced training time by 50% and increased end-user proficiency. Designed a new training module for advanced Epic Inpatient workflows that improved efficiency by 30%.
Cerner Ambulatory Trainer
Northern Light
05.2021 - 05.2021
- Conducted Cerner Ambulatory training sessions for new hires, refresher courses, and advanced classes to help end-users navigate the system more efficiently. Developed curriculum, lesson plans, and training materials for Cerner Ambulatory, including E-Learning courses, job aids, and videos. Worked closely with IT team members, clinical informatics specialists, and super-users to keep up-to-date with software updates, changes, and enhancements. Participated in the development of Cerner Ambulatory training materials for new modules, software updates, and workflows. Collaborated with other trainers to share best practices, ideas, and strategies for optimizing training and end-user adoption. Conducted needs assessments and evaluations to ensure the effectiveness of the training programs and adjust the curriculum as needed.
Epic ClinDoc Trainer
White Plains Hospital
01.2021 - 05.2021
- Conducted Epic Inpatient training sessions for new hires, refresher courses, and advanced classes to help end-users navigate the system more efficiently. Developed curriculum, lesson plans, and training materials for Epic Inpatient, including E-Learning courses, job aids, and videos. Worked closely with IT team members, clinical informatics specialists, and super-users to keep up-to-date with software updates, changes, and enhancements. Participated in the development of Epic Inpatient training materials for new modules, software updates, and workflows.
Epic Inpatient and Ambulatory Support
SUNY Downtown Medical Center
12.2020 - 12.2020
- Provided successful go-live support for the Epic EHR implementation in both the inpatient and ambulatory settings. Developed and delivered customized training sessions for end-users, resulting in high levels of end-user satisfaction and adoption of the new system. Coordinated with IT team members to resolve technical issues during go-live and post-go-live phases, ensuring minimal disruption to patient care. Worked collaboratively with clinical and operational leadership to identify areas for improvement and implement changes to streamline workflows and improve patient outcomes.
Epic Grand Central/Prelude Credentialed Trainer
Sentara Albemarle Medical Center
09.2020 - 12.2020
- Classroom Trainer for ED and Clinic Staff, for organization system update WAVE 5. Reviewed workflow including but not limited to onsite registration processes. Conducted welcome training session for all ATE support arriving on site for the upgrade go-live. Responsible for verifying and documenting end-user attendance, log in labs, EUPA as well as course evaluations. Ensured all tip sheets, classroom information sheets, and course material were updated and compatible with MST. Transitioned to floor support during go-live.
Epic ClinDoc and Optime Go-Live Consultant
RWJBH Epic
10.2020 - 10.2020
- Acted as first tier support and provided troubleshooting to maintain Epic applications. Prioritized assigned work tasks and engaged in communicating with clinical staff regarding escalating any issues occurring with the Epic system. Applied knowledge of patient care and business to maintain a standardized workflow under the Epic system. Participated in user testing of Epic application updates. Provided assigned on-site support during system upgrades.
Cerner FirstNet Consultant
University of Tennessee
09.2020 - 10.2020
- Utilized Cerner FirstNet to manage patient care and workflow in a busy Level 1 Trauma Center emergency department. Collaborated with interdisciplinary team to ensure timely and accurate documentation of patient care, including triage assessments, medication administration, and procedures. Worked closely with physicians to develop treatment plans and provide high-quality patient care. Trained new nursing staff on the use of Cerner FirstNet and provided ongoing support and education to ensure optimal use of the system.
Epic Ambulatory Go-Live Consultant
Jersey Shore University
08.2020 - 08.2020
- Provided ATE support to Providers (Consultants) on how to bill (LOS) for new and established patients. Helped Providers and MAs on how to put in Orders and medications, Procedures and have them resulted. Assisted Physicians in creating their Preference list, their favorites and edit them as necessary (labs, medication, LOS, Imaging). Supported MAs and PAs navigate in In basket and route messages to PCPs. Resolved issues by effectively communicating with team leads and following up accordingly. Assisted PAs in creating Notes using SmartPhrase Tools as well as placing Medication and Lab Orders. Educated MAs on how to Refill medications using Refill and Telephone Encounter to Pharmacy / change Pharmacy and or Print Scripts. Resolved Login Epic Icon and printing issues. Assisted Providers on how to add Addendum to Encounter.
Epic ClinDoc Go-Live Consultant
Caromont Medical Center
08.2020 - 08.2020
- Assisted the RN with documentation in the flowsheet and other relevant documentation such as care plans, discharge, and admission of patients. Supported the PCA and Nurses’ end users using Rover to collect lab orders. Assisted physicians with creating note templates, assisted physicians with basket messages and supported physicians with proper use of phases of care. Assisted end users with navigating and filing care plans and patient education. Assisted with setting up the patient list and assigning end-users to the care team. Supported physicians in creating new orders, adding orders to preference lists, and managing order activities.
Epic ClinDoc Trainer
Trinity Health
05.2020 - 05.2020
- Conducted Epic Inpatient training sessions for new hires, refresher courses, and advanced classes to help end-users navigate the system more efficiently. Developed curriculum, lesson plans, and training materials for Epic Inpatient, including E-Learning courses, job aids, and videos. Worked closely with IT team members, clinical informatics specialists, and super-users to keep up-to-date with software updates, changes, and enhancements. Participated in the development of Epic Inpatient training materials for new modules, software updates, and workflows.
Cerner Ambulatory Implementation PowerChart
Hope Health
Brockton, MA
04.2020 - 05.2020
- The project involved the successful Cerner live implementation at The Hope Health Center, Brockton, MA by providing at-the-elbow support to Family Medicine, OBGYN, and Cardio Clinic. Supported Cerner CPOE, Power note, and PowerChart. Navigated scheduling, depart icon, ambulatory organizer tabs, and communicated messages, clinical notes, and tabs. Assisted with workflow and updates during go-live, scheduling, and registration from the front desk. Navigated Cerner Activities, MAR, iView, interventions, histories, notes, and reference information. Set preferences, auto text, precepts, phone notes, ambulatory viewpoints, and flowsheets. Navigated Cerner workflow and taught nurses and physicians order entries and order modifications. Conducted clinical documentation including departing, med reconciliation, follow-up, and discharge instructions.
Epic ClinDoc Go-Live Consultant
Trinity Health
03.2020 - 04.2020
- Assisted the RN with documentation in the flowsheet and other relevant documentation such as care plans, discharge, and admission of patients. Supported the PCA and Nurses’ end users using Rover to collect lab orders. Assisted physicians with creating note templates, assisted physicians with basket messages and supported physicians with proper use of phases of care. Assisted end users with navigating and filing care plans and patient education. Assisted with setting up the patient list and assigning end-users to the care team. Supported physicians in creating new orders, adding orders to preference lists, and managing order activities.
Meditech Expanse
Berkshire Health
01.2020 - 02.2020
- Assisted in the implementation of Meditech Expanse modules including registration, scheduling, billing, and clinical documentation. Conducted user acceptance testing and provided feedback to the project team. Participated in the development of training materials and provided end-user training. Collaborated with the project team to identify system enhancements and implement changes. Provided end-user support, troubleshooting and resolving issues in a timely manner.
Epic Ambulatory Go-Live Consultant
UNC Smithfield Johnston
01.2020 - 01.2020
- Provided ATE support to Providers (Consultants) on how to bill (LOS) for new and established patients. Helped Providers and MAs on how to put in Orders and medications, Procedures and have them resulted. Assisted Physicians in creating their Preference list, their favorites and edit them as necessary (labs, medication, LOS, Imaging). Supported MAs and PAs navigate in In basket and route messages to PCPs. Resolved issues by effectively communicating with team leads and following up accordingly. Assisted PAs in creating Notes using SmartPhrase Tools as well as placing Medication and Lab Orders.
Epic Cadence Go-Live Consultant
Kings County Hospital
11.2019 - 11.2019
- Trained end users on making appointments and registering a new patient and provided training to the front desk on merging two guarantor accounts. Provided elbow support to physicians in reviewing patients’ allergies, verifying patients’ pharmacy benefits, and updating patients’ current medications. Provided elbow support for end users to register patients, schedule appointments, cancel appointments, create telephone encounters, handle and respond to In-Basket messages, and close cash drawers. Assisted end users in creating their Preference lists, developing standardized workflow, and trained front desk collecting PCP information. Proficiently trained Front desk staff on how to navigate through hyperspace.
Epic ClinDoc Go-Live Consultant
Geisinger Wyoming Valley Medical Center
11.2019 - 11.2019
- Assisted the RN with documentation in the flowsheet and other relevant documentation such as care plans, discharge, and admission of patients. Supported the PCA and Nurses’ end users using Rover to collect lab orders. Assisted physicians with creating note templates, assisted physicians with basket messages and supported physicians with proper use of phases of care. Assisted end users with navigating and filing care plans and patient education. Assisted with setting up the patient list and assigning end-users to the care team. Supported physicians in creating new orders, adding orders to preference lists, and managing order activities.
Epic Cadence Go-Live Consultant
UNC Health
10.2019 - 10.2019
- Trained end users on making appointments and registering a new patient and provided training to the front desk on merging two guarantor accounts. Provided elbow support to physicians in reviewing patients’ allergies, verifying patients’ pharmacy benefits, and updating patients’ current medications. Provided elbow support for end users to register patients, schedule appointments, cancel appointments, create telephone encounters, handle and respond to In-Basket messages, and close cash drawers. Assisted end users in creating their Preference lists, developing standardized workflow, and trained front desk collecting PCP information. Proficiently trained Front desk staff on how to navigate through hyperspace.
Epic Ambulatory Go-Live Consultant
ALTA Med
07.2019 - 08.2019
- Provided ATE support to Providers (Consultants) on how to bill (LOS) for new and established patients. Helped Providers and MAs on how to put in Orders and medications, Procedures and have them resulted. Assisted Physicians in creating their Preference list, their favorites and edit them as necessary (labs, medication, LOS, Imaging). Supported MAs and PAs navigate in In basket and route messages to PCPs. Resolved issues by effectively communicating with team leads and following up accordingly. Assisted PAs in creating Notes using SmartPhrase Tools as well as placing Medication and Lab Orders.
Epic Ambulatory Credentialed Trainer
New York City Health and Hospitals
Manhattan, NY
11.2016 - 08.2019
- Conducted classroom training sessions for clinical and administrative personnel. Verified end-user attendance using sign-in sheets and head counts. Conducted reviews of all material taught, administered, and graded assessments to validate end-user proficiency. Verified end-user access and securities within Epic System post-class via log-in lab surveys. Followed up with end-users via email by sending system-generated tip sheets and playground access log-in information. Worked side by side with Instructional Designers to confirm that all training material such as tip sheets, quick start guides, and exercise booklets reflected any changes or updates in Epic Build as versions were upgraded throughout implementation. Assisted in the credentialing process for wave 4 and 5 CTs.
Meditech Expanse
St Luke’s Hospital
04.2019 - 05.2019
- Provided implementation support for Meditech Expanse clinical applications such as CPOE, nursing documentation, and medication administration. Collaborated with clinical teams to optimize workflows and improve user adoption. Configured and tested Meditech Expanse financial applications such as billing, accounts receivable, and general ledger. Conducted system testing and worked with the client’s finance team to ensure accurate financial reporting. Conducted regular system audits and worked closely with the client’s IT team to ensure system integrity and data security. Resolved issues related to the EHR system and provided technical support to users. Conducted training sessions for end-users and developed training materials such as user manuals, quick reference guides, and videos. Collaborated with cross-functional teams to customize Meditech Expanse to meet the specific needs of different departments, including pharmacy, lab, and radiology.
Epic Inpatient Consultant
NYCHH
03.2019 - 04.2019
- Provided physician support covering 2 floors including 7 units with elbow-to-elbow support. Assisted physicians and nurses in using MAR for medication administration and communicating with pharmacy. Navigated blood transfusion process from production to release for transfusion. Supported front desk staff in navigating scheduling and tracking payment portals. Trained RNs, Techs, and LPNs in reconciliation of RXwriter, order entry. Completed physician notes, created smart phrases, and used smart tools. Provided elbow support to nurses to understand the workflow from admission, through transfers and discharge. Trained staff on printing patient labels, laser specimen stickers, and bands.
Meditech Expanse
Goshen Health
02.2019 - 03.2019
- Assisted in the implementation of Meditech Expanse modules including registration, scheduling, billing, and clinical documentation. Conducted user acceptance testing and provided feedback to the project team. Participated in the development of training materials and provided end-user training. Collaborated with the project team to identify system enhancements and implement changes. Provided end-user support, troubleshooting and resolving issues in a timely manner.
Team Lead – Physician Sustaining Support Agent
Hospital for Special Surgery
Manhattan, NY
06.2016 - 07.2016
- Used a broad variation of training and elbow support knowledge to serve as front-line support for Physicians, clerical and clinical support; providing hospital staff with first contact resolution for all Physician “How to” incidents, specifically for Ambulatory, ClinDoc, Orders, Optime, and Anesthesia. All out-of-scope calls were appropriately routed to the appropriate resolution teams. Ran Avaya Phone and Remedy ticket reports daily for use of management in meetings with client. Collaborated with management daily to ensure phone coverage, productivity, and moral support to team of four.
Epic Ambulatory Credentialed Trainer
Montefiore Medical Center
Bronx, NY
02.2015 - 04.2016
- Conducted classroom as well as WebEx training sessions for clinicians and administrative personnel. Ensured end-user attendance and course completion via PeopleSoft and course evaluation surveys. Conducted reviews of all material taught and administered and graded assessments to validate end-user proficiency. Provided additional training/support after hours to end-users as requested/needed. Collaborated with AMB team and Instructional Designers to revise and/or rewrite course specialty track curriculums; updated exercise booklets and tip sheets.
Education
Bachelor of Science - Public Administration
University of Calabar
NigeriaSkills
- Cerner – Ambulatory
- Cerner – Pharmacy
- Cerner – Ancillary
- Cerner – Case Management
- Cerner – FirstNet
- Cerner – Powerchart
- EPIC Modules – ClinDoc
- EPIC Modules – Orders
- EPIC Modules – Optime
- EPIC Modules – Beaker
- EPIC Modules – ASAP
- EPIC Modules – Cadence
- EPIC Modules – Prelude
- EPIC Modules – EpicCare
- EPIC Modules – Grand Central
- Meditech Expanse – Surgical Services
- Meditech Expanse – Inpatient Nurses
- Meditech Expanse – Physical Therapy
- Meditech Expanse – Inpatient Providers
- Windows Programs – Windows XP
- Windows Programs – Professional
- Windows Programs – Microsoft Office Suite 2010 (Word, Excel)
- Coaching and Development
- Mentoring and Training
- Ten Key by touch
- Excellent Phone and Customer Service capabilities
- Accurate Data Entry
- Dragon Medical
- One Modal dictating devices
- Haiku Canto
- Rover
- Bomgar
- Five9 Zendesk
- ServiceNow
- Microsoft Teams Zoom
- Microsoft Office
- Completed over 25 EMR Go-live activations
Timeline
Epic Beaker Support
Northwell Hospital
10.2025 - 11.2025
Epic ClinDoc Support
UCSF Hospital
09.2025 - 10.2025
Epic Beaker Application Go-Live Activation
Intermountain Hospital
08.2025 - 09.2025
Epic Inpatient ClinDoc Go-Live Consultant
Christus St Elizabeth Hospital
03.2025 - 04.2025
Epic Inpatient Support
Methodist Le Bonheur Hospital
10.2024 - 11.2024
Epic Inpatient Support
Boston Children’s Hospital
06.2024 - 07.2024
Epic Ambulatory Go-Live Consultant
Memorial Hermann
05.2024 - 06.2024
Epic Ambulatory Go-Live Consultant
Mount Sinai Medical Center
03.2024 - 04.2024
Cerner Ambulatory Certified Trainer
Prosource360
03.2023 - 08.2023
Epic Ambulatory Go-Live Consultant
Remedi Health
10.2022 - 11.2022
Meditech Expanse
Meditech Expanse RFGH Waterville
10.2022 - 10.2022
Cerner SurgiNet ATE Support
Common Spirit
06.2022 - 06.2022
Epic ClinDoc Go-Live Consultant
Tower Health
01.2022 - 01.2022
Epic Cadence Go-Live Consultant
Bryn Mawr Hospital
11.2021 - 12.2021
Epic Ambulatory Go-Live Consultant
VCU Health
08.2021 - 09.2021
Epic ClinDoc Trainer
St Luke’s Cornwall Hospital
06.2021 - 08.2021
Cerner Ambulatory Trainer
Northern Light
05.2021 - 05.2021
Epic ClinDoc Trainer
White Plains Hospital
01.2021 - 05.2021
Epic Inpatient and Ambulatory Support
SUNY Downtown Medical Center
12.2020 - 12.2020
Epic ClinDoc and Optime Go-Live Consultant
RWJBH Epic
10.2020 - 10.2020
Epic Grand Central/Prelude Credentialed Trainer
Sentara Albemarle Medical Center
09.2020 - 12.2020
Cerner FirstNet Consultant
University of Tennessee
09.2020 - 10.2020
Epic Ambulatory Go-Live Consultant
Jersey Shore University
08.2020 - 08.2020
Epic ClinDoc Go-Live Consultant
Caromont Medical Center
08.2020 - 08.2020
Epic ClinDoc Trainer
Trinity Health
05.2020 - 05.2020
Cerner Ambulatory Implementation PowerChart
Hope Health
04.2020 - 05.2020
Epic ClinDoc Go-Live Consultant
Trinity Health
03.2020 - 04.2020
Meditech Expanse
Berkshire Health
01.2020 - 02.2020
Epic Ambulatory Go-Live Consultant
UNC Smithfield Johnston
01.2020 - 01.2020
Epic Cadence Go-Live Consultant
Kings County Hospital
11.2019 - 11.2019
Epic ClinDoc Go-Live Consultant
Geisinger Wyoming Valley Medical Center
11.2019 - 11.2019
Epic Cadence Go-Live Consultant
UNC Health
10.2019 - 10.2019
Epic Ambulatory Go-Live Consultant
ALTA Med
07.2019 - 08.2019
Meditech Expanse
St Luke’s Hospital
04.2019 - 05.2019
Epic Inpatient Consultant
NYCHH
03.2019 - 04.2019
Meditech Expanse
Goshen Health
02.2019 - 03.2019
Epic Ambulatory Credentialed Trainer
New York City Health and Hospitals
11.2016 - 08.2019
Team Lead – Physician Sustaining Support Agent
Hospital for Special Surgery
06.2016 - 07.2016
Epic Ambulatory Credentialed Trainer
Montefiore Medical Center
02.2015 - 04.2016
Bachelor of Science - Public Administration
University of Calabar