Aubin Hountondji
Summary
Skilled EPIC and CERNER Training Specialist highly effective at conducting personal and group training sessions focused on modules such as Cadence, Prelude, ClinDoc, Ambulatory, and PowerChart. Enthusiastic personality with a hands-on, creative style. Ready to apply four years' experience to a challenging long-term position.
Overview
3
3
years of professional experience
Work History
Epic ATE Support Consultant
CSI
06.2024 - 07.2024
- Onsite support: Provide on-site support to providers and nurses during the go-live period. Assisting with navigating EPIC (ClinDoc, Ambulatory, Cadence and Prelude) and addressed any immediate concerns or questions. Act as a point of contact for users, offering real-time assistance and troubleshooting to minimize disruptions to clinical workflows. Provided support to Physicians with Order sets, Smart Tools, setting up Dragon. Acted as point of contact for users by offering real-time assistance Issue
- Triage and Resolution: Triage reported issues and escalated critical issues to appropriate technical support teams or vendors for rapid resolution. Troubleshooted and resolved user-reported issues related to functionality, note templates.
- Assisted Nurses with Charting and intake/output in FlowSheets.
- Enhanced system efficiency by identifying and resolving technical issues in timely manner.
- Stayed up-to-date on industry best practices, allowing for continuous improvement in service delivery and overall expertise as an Epic ATE Support Specialist.
- Assisted with data migration/chart abstraction tasks during system transitions, ensuring minimal disruption to daily operations for clients
Epic Cadence, ClinDoc, Cupid
Experis Manpowergroup
05.2024 - 06.2024
- Assisted Nurses with Charting and intake/output in FlowSheets.
- Onsite support: Provide on-site support to providers and nurses during the go-live period. Assisting with navigating EPIC (ClinDoc, Ambulatory, Cadence and Prelude) and addressed any immediate concerns or questions.
- Act as a point of contact for users, offering real-time assistance and troubleshooting to minimize disruptions to clinical workflows. Provided support to Physicians with Order sets, Smart Tools, Setting up Dragon. Acted as a point of contact for users by offering real-time assistance.
- Issue Triage and Resolution: Triage reported issues and escalated critical issues to the appropriate technical support teams or vendors for rapid resolution. Troubleshooted and resolved user-reported issues related to functionality, note templates. Enhanced system efficiency by identifying and resolving technical issues in a timely manner. Stayed up-to-date on industry best practices, allowing for continuous improvement in service delivery and overall expertise as an Epic ATE Support Specialist. Assisted with data migration/chart abstraction tasks during system transitions, ensuring minimal disruption to daily operations for clients
Epic ATE Support Consultant
Experis Manpowergroup
04.2024 - 05.2024
- Assisted Nurses with Charting and intake/output in FlowSheets.
- Onsite support: Provide on-site support to providers and nurses during the go-live period. Assisting with navigating EPIC (ClinDoc, Ambulatory, Cadence and Prelude) and addressed any immediate concerns or questions. Act as a point of contact for users, offering real-time assistance and troubleshooting to minimize disruptions to clinical workflows. Provided support to Physicians with Order sets, Smart Tools, Setting up Dragon. Acted as a point of contact for users by offering real-time assistance.
- Issue Triage and Resolution: Triage reported issues and escalated critical issues to the appropriate technical support teams or vendors for rapid resolution. Troubleshooted and resolved user-reported issues related to functionality, note templates. Enhanced system efficiency by identifying and resolving technical issues in a timely manner. Stayed up-to-date on industry best practices, allowing for continuous improvement in service delivery and overall expertise as an Epic ATE Support Specialist. Assisted with data migration/chart abstraction tasks during system transitions, ensuring minimal disruption to daily operations for clients.
Epic Cadence ATE Support Consultant
Christi Health
01.2024 - 02.2024
- Facilitated knowledge transfer among team members, leading to improved overall performance in resolving complex technical issues.
- Created comprehensive documentation including user manuals, FAQs, and troubleshooting guides for quick reference during issue resolution efforts.
- Streamlined communication between IT teams and end-users by serving as a liaison in troubleshooting Epic Cadence-related problems.
- Conducted post-implementation reviews to gather valuable feedback from end-users and identify areas for continuous improvement in support services.
- Contributed to project success by ensuring timely completion of milestones and deliverables related to Epic Cadence implementation.
- Optimized workflow processes by developing customized training material tailored to the unique needs of each client.
Go Live- Cerner Powerchat
Northern Light Health System
09.2023 - 10.2023
- Assisted end users during the cutover process from paper charts to Cerner
- Assist in managing their patient’s chart, MAR, orders, medications, ED summary, flow sheet document, MAR summary, chemotherapy documentation and verification, and blood transfusion administration
- Help with medication reconciliation for effective and timely discharge, admission, and transfer of a patient
- Assisted clerks with check-in, check-out, and scheduling of appointments
- Supported physicians in placing orders and documenting patients’ charts
Epic Credentialed Trainer, Cadence/Prelude
OU Tulsa
04.2023 - 07.2023
- Enhanced user proficiency by delivering comprehensive Epic training sessions to healthcare professionals.
- Boosted the effectiveness of training programs by developing customized lesson plans tailored to individual needs and learning styles.
- Increased trainee retention rates through engaging, interactive, and hands-on instructional methods.
- Contributed to successful system go-live events by providing onsite support and real-time assistance during high-pressure situations.
- Maintained up-to-date knowledge of industry trends and advances in EMR technology, ensuring relevant instruction across all training initiatives.
- Developed strong relationships with clients as an expert consultant on various aspects of their Epic implementation journey.
- Supported organizational goals of improved patient care by ensuring that clinical staff were well-equipped with the necessary skills to effectively utilize Epic''s tools and features.
- Served as a reliable resource for Epic-related troubleshooting issues, minimizing downtime and disruptions in care delivery.
- Streamlined the onboarding process for new employees by providing detailed instruction on Epic workflows and best practices.
- Evaluated user competency through post-training assessments, ensuring a thorough understanding of Epic modules via LMS system.
Go Live- Cerner PowerChart
Vancouver General Hospital
11.2022 - 12.2022
- Assisted end users during the cutover process from paper charts to Cerner
- Assist in managing their patient’s chart, MAR, orders, medications, ED summary, flow sheet document, MAR summary, chemotherapy documentation and verification, and blood transfusion administration
- Help with medication reconciliation for effective and timely discharge, admission, and transfer of a patient
- Assisted clerks with check-in, check-out, and scheduling of appointments
- Supported physicians in placing orders and documenting patients’ charts
Federal learning Specialist - Oracles/Cerner
Veteran Affairs Hospitals
03.2021 - 10.2022
- Provided virtual individual training, group instruction, including clinic huddles, Informatic Steering Committee (ISC) meeting, and peer expert meeting targeted over-the-shoulder, virtual training support as needed Connected with end users by offering tools for workflow analysis and improvement while operating their new system.
- Contributed to the continuous improvement of training programs by gathering feedback from stakeholders and making data-driven adjustments to course design or delivery methods as needed.
- Facilitated collaboration between departments through cross-functional training initiatives that promoted shared understanding of goals, responsibilities, processes, tools.
- Developed strong relationships with key stakeholders, including department managers, executives, external partners, and subject matter experts to facilitate successful training program implementation and ongoing support.
Chart Abstractor- Epic Athenahealth
OU Health
03.2023 - 09.2023
- Collect and abstract data from Athena Health to EPIC
- Migrated diverse data including and not limited to medications, patient history..etc
- Trained nurses on how to conduct chart abstraction after go-live and post-go-live
- Maintained detailed and organized records of the data abstraction process, documenting sources, methods, and any potential discrepancies or issues encountered during the abstraction
- Assist in identifying and resolving data discrepancies, duplications, or inaccuracies to maintain data integrity and reliability
- Summarize and compile abstracted data into meaningful reports, dashboards, or visualizations to aid in data analysis and decision-making processes
Go Live- Cerner PowerChart
Northern Light Health System
08.2022 - 09.2022
- Lead and delivered EHR training using the following methods:
- Provided individual training, and group instruction, including clinic huddles, Informatic Steering Committee (ISC) meetings, and Peer Expert meetings
- Targeted -the-shoulder support and Virtual training support as needed
- Provided training and workflow adoption to end users by position-specific clinical and business workflows
- Provided formal and informal training and implementation guidance, integration, and change management support to functional users (medical and dental) requiring assistance in implementing, using, and integrating EHR
- Assisted in adding previously excluded orders to a power plan and adding orders to a power plan that do not exist within that power plan
Education
Associate degree - Electrical Engineering
Rowan College At Gloucester County
Gloucester City, NJ05.2016
Bachelor's degree - Computer Information Systems
Wilmington University
New Castle, DESkills
- EPIC Software Proficiency: Credentialed trainer Cadence/Prelude (Referrals, Front Desk, Schegistrar, Nurse, Clinic Manager, Template Build), proficient in Ambulatory, ClinDoc, Cupid, Radiant Chart abstraction Workflow Analysis and Optimization Curriculum Design Ticket resolution via TDX Orientation and Onboarding Adult Education
- Certified Cerner Trainer: PowerChart, RadNet Microsoft Office (World, Excel, PowerPoint, Outlook), SharePoint High level of verbal and written communication EPIC EHR implementation Learning Management Systems Hyperdrive
- IT Troubleshooting
- Training and coaching
- Teamwork and Collaboration
Timeline
Epic ATE Support Consultant
CSI
06.2024 - 07.2024
Epic Cadence, ClinDoc, Cupid
Experis Manpowergroup
05.2024 - 06.2024
Epic ATE Support Consultant
Experis Manpowergroup
04.2024 - 05.2024
Epic Cadence ATE Support Consultant
Christi Health
01.2024 - 02.2024
Go Live- Cerner Powerchat
Northern Light Health System
09.2023 - 10.2023
Epic Credentialed Trainer, Cadence/Prelude
OU Tulsa
04.2023 - 07.2023
Chart Abstractor- Epic Athenahealth
OU Health
03.2023 - 09.2023
Go Live- Cerner PowerChart
Vancouver General Hospital
11.2022 - 12.2022
Go Live- Cerner PowerChart
Northern Light Health System
08.2022 - 09.2022
Federal learning Specialist - Oracles/Cerner
Veteran Affairs Hospitals
03.2021 - 10.2022
Associate degree - Electrical Engineering
Rowan College At Gloucester County
Bachelor's degree - Computer Information Systems
Wilmington University
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