Summary
Overview
Work History
Education
Timeline
Generic

Donald Smith

Atlanta,GA

Summary

Experienced and committed EMR consultant with a strong background in training, healthcare organizational management and project management. Specialist with Go live implementation experience specializing in Inpatient (Grand Central /ADT/PRELUDE) ambulatory, power chart and Cadence. An experienced healthcare professional with ability to function at a high level of excellence within a challenging environment.

Overview

5
5
years of professional experience

Work History

EPIC ATE SUPPORT-GRAND CENTRAL/Epic Cadence ATE Support Consultant

CSI
01.2021 - Current
  • Trained end users on telephone encounter workflow, scanning documents, IFS layout, RTE workflow, sending in basket messages, scanning documents, and attaching them to the right orders and encounters
  • Trained end users on GC/Prelude/Cadence workflows
  • Provided Grand Central/Prelude support and training to ED and Main Admissions registration staff.
  • Modified department specific workflows to improv registration time.
  • Conducted regular performance reviews and provided constructive feedback, fostering professional growth among team members.
  • Documented and opened tickets through Service Now for true Epic problems requiring analyst and trainer assistance

EPIC ATE SUPPORT- GRAND CENTRAL

Medasource
11.2020 - Current
  • Assisted registration staff specifically with patient arrival in Epic prompting triage by clinical staff, registration workflows, documentation, scanning, insurance verification/query process, payment posting, and closing cash drawer.
  • Liaison between end users and help desk to assist in trouble shooting problems, issues, and questions.
  • Documented and opened tickets through Service Now for true Epic problems requiring analyst and trainer assistance
  • Provided Grand Central/Prelude support and training to ED and Main Admissions registration staff.
  • Provided feedback to build team concerning workflows and needed optimization request for various workflows.
  • Assisted registration staff specifically with registration workflows, documentation, scanning, insurance verification/query process, payment posting, closing cash drawer, check in /check out, one clicks, and MyChart.

Epic Grand Central / Prelude ATE Consultant

Sentara HealthCare Systems
07.2019 - 11.2020
  • Ensured ATEs completed daily reports and spoke to issues on the daily huddles with upper leadership.
  • Assisted registration staff specifically with registration workflows, documentation, scanning, insurance verification/query process, payment posting, closing cash drawer, check in /check out, one clicks, and MyChart
  • Documented and opened tickets through Service Now for true Epic problems requiring analyst and trainer assistance.
  • Modified department specific workflows to improve registration efficiency.
  • Provided feedback to build team concerning workflows and needed optimization request for various workflows

Cerner Inpatient Adoption Coach/Elbow Support Trainer

ST. JOSEPH MEDICAL CENTER
04.2019 - 06.2019
  • Assisted with Cerner PowerChart during the go-live
  • Assisted with PowerChart Ambulatory helping MD’s navigate thru message center, saving favorite notes meds, auto text.
  • Escaladed any build issues to the command center for further evaluation. Also assisted doctors and nurses with the depart process.

Education

Bachelor of Arts - Accounting

Florida Atlantic University
Boca Raton, FL
05.1993

Timeline

EPIC ATE SUPPORT-GRAND CENTRAL/Epic Cadence ATE Support Consultant

CSI
01.2021 - Current

EPIC ATE SUPPORT- GRAND CENTRAL

Medasource
11.2020 - Current

Epic Grand Central / Prelude ATE Consultant

Sentara HealthCare Systems
07.2019 - 11.2020

Cerner Inpatient Adoption Coach/Elbow Support Trainer

ST. JOSEPH MEDICAL CENTER
04.2019 - 06.2019

Bachelor of Arts - Accounting

Florida Atlantic University

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