JASMINE ILABOYA
Houston
Summary
I am a seasoned professional committed to advancing in Epic ATE Support, proficient in delivering hands-on technical assistance and training for end-users of Epic software applications. My expertise lies in troubleshooting and resolving issues to maintain seamless operation of Epic systems. I possess strong communication and interpersonal skills essential for delivering superior support and building productive user relationships.
Overview
3
3
years of professional experience
Work History
Epic Beaker GO-LIVE Support Consultant
Christus Health
03.2025 - 03.2025
- Provided ATE support to Lab Technicians in the documentation of Specimen collection/ Receiving/ Add-ons etc
- Assisted Lab techs with cancelling wrongly placed Lab Orders and Placing the correct ones.
- Provided ATE support to Lab staff on the use of container storage for storing lab specimens by following established protocol/procedures.
- Worked Lab technicians through utilizing setup bench, Sendout Bench, Batch List, Packing List and how to send specimens to outside processing labs.
- Provided support to Pathologists and microbiologists on Beaker workflow and escalated unresolved issues to the command center for further troubleshooting.
- Escalated build related issues to the command center for resolution and followed up on trouble tickets and provided status report to end users and supervisors.
Epic Optime go-live support Consultant
Memorial Sloan-Kettering
02.2025 - 02.2025
- Provide on-site, real-time support to surgical teams using Epic Optime during procedures
- Troubleshoot and resolve system issues quickly to minimize disruptions in surgical workflows
- Offer hands-on guidance to clinicians on Epic Optime features and functionality
- Train surgical staff on Epic Optime workflows, new features, and system updates
- Conduct ongoing education and refresher sessions to ensure user proficiency
- Collaborate with clinical teams to optimize surgical workflows and improve Epic Optime usage
- Participate in ongoing training and certification programs to enhance Epic Optime expertise
Epic Cadence go-live support Consultant
Optum
12.2024 - 12.2024
- Provide real-time, on-site support to clinical and administrative teams using Epic Cadence for scheduling and appointment management
- Troubleshoot and resolve system issues quickly to minimize disruptions during live scheduling operations
- Train users on Epic Cadence features, workflows, and best practices for efficient scheduling
- Develop and update user guides, FAQs, and training materials to assist staff in using Epic Cadence
- Collaborate with clinical teams to optimize scheduling workflows and improve efficiency
- Monitor system performance during peak scheduling periods and ensure smooth functionality
- Assist in testing new system releases, patches, and updates to ensure proper integration
- Document issues, resolutions, and system changes for accurate tracking and follow-up
- Provide feedback to the Epic optimization team on improving system functionality and user experience
- Stay updated on Epic Cadence features and updates to enhance support and workflows
- Support system upgrades and work with IT teams to ensure smooth transitions
Epic Optime go-live support Consultant
Methodist LeBonheur
10.2024 - 10.2024
- Provide on-site, real-time support to surgical teams using Epic Optime during procedures
- Troubleshoot and resolve system issues quickly to minimize disruptions in surgical workflows
- Offer hands-on guidance to clinicians on Epic Optime features and functionality
- Train surgical staff on Epic Optime workflows, new features, and system updates
- Conduct ongoing education and refresher sessions to ensure user proficiency
- Collaborate with clinical teams to optimize surgical workflows and improve Epic Optime usage
- Participate in ongoing training and certification programs to enhance Epic Optime expertise
Epic Clindoc go-live support consultant
WVU Health
05.2024 - 05.2024
- Assisted providers in personalizing orders by creating and customizing frequently ordered medications and other orders as favourites
- Provided support to providers on the use of smartphrases and notewriters in various note types such as Progress, H&P, Consult, and Procedural Notes
- Assisted providers with personalization: Created macros for ROS & Physical Exams
- Assisted consult providers in creating and sharing of patient lists with their partners
- Assisted hospitalists and attending providers with medication reconciliations during admission, discharge, and transfer
- Provided support to clinicians on the use of MAR
- Assisted nurses on documenting in the Flowsheets and ensuring the accuracy of clinical data
Epic Beaker go-live Consultant
Centura Health
04.2024 - 04.2024
- Provided ATE support to Lab processors/Phlebotomist in the documentation of Specimen collection/ Receiving/ Add-ons etc
- Assisted Lab techs with cancelling and raising Lab orders
- Provided ATE support to Lab staff on the use of container storage for storing lab specimens by following established protocol/procedures
- Worked Lab technicians through the use of Sendout Bench, Batch List, Packing List and how to send specimens to outside processing labs
- Provided support to Pathologists and microbiologists on Beaker workflow and escalated unresolved issues to the command center for further troubleshooting
- Escalated build related issues to the command center for resolution and followed up on trouble tickets and provided status report to end users and supervisors
Epic Clindoc go-live support Consultant
Medical University of South Carolina (MUSC)
12.2023 - 12.2023
- Assisted providers in personalizing orders by creating and customizing frequently ordered medications and other orders as favorites
- Provided support to providers on the use of smartphrases and notewriters in various note types such as Progress, H&P, Consult, and Procedural Notes
- Assisted providers with personalization: Created macros for ROS & Physical Exams
- Assisted consult providers in creating and sharing of patient lists with their partners
- Assisted hospitalists and attending providers with medication reconciliations during admission, discharge, and transfer
- Provided support to clinicians on the use of MAR
- Assisted nurses on documenting in the Flowsheets and ensuring the accuracy of clinical data
Epic Clindoc go-live support Consultant
Mount Sinai Hospital
03.2023 - 03.2023
- Assisted providers in personalizing orders by creating and customizing frequently ordered medications and other orders as favorites
- Provided support to providers on the use of smartphrases and notewriters in various note types such as Progress, H&P, Consult, and Procedural Notes
- Assisted providers with personalization: Created macros for ROS & Physical Exams
- Assisted consult providers in creating and sharing of patient lists with their partners
- Assisted hospitalists and attending providers with medication reconciliations during admission, discharge, and transfer
- Provided support to clinicians on the use of MAR
- Assisted nurses on documenting in the Flowsheets and ensuring the accuracy of clinical data
Epic Clindoc go-live support Consultant
Roper St Joseph Hospital
11.2022 - 11.2022
- Assisted providers in personalizing orders by creating and customizing frequently ordered medications and other orders as favorites
- Provided support to providers on the use of smartphrases and notewriters in various note types such as Progress, H&P, Consult, and Procedural Notes
- Assisted providers with personalization: Created macros for ROS & Physical Exams
- Assisted consult providers in creating and sharing of patient lists with their partners
- Assisted hospitalists and attending providers with medication reconciliations during admission, discharge, and transfer
- Provided support to clinicians on the use of MAR
- Assisted nurses on documenting in the Flowsheets and ensuring the accuracy of clinical data
Epic Beaker go-live support Consultant
Ascension Health
10.2022 - 10.2022
- Provided ATE support to Lab Technicians in the documentation of Specimen collection/ Receiving/ Add-ons etc
- Assisted Lab techs with cancelling wrongly placed Lab Orders and Placing the correct ones
- Provided ATE support to Lab staff on the use of container storage for storing lab specimens by following established protocol/procedures
- Worked Lab technicians through utilizing setup bench, Sendout Bench, Batch List, Packing List and how to send specimens to outside processing labs
- Provided support to Pathologists and microbiologists on Beaker workflow and escalated unresolved issues to the command center for further troubleshooting
- Escalated build related issues to the command center for resolution and followed up on trouble tickets and provided status report to end users and supervisors
Epic support Consultant - Grand Central/ADT
BJC Hospital
09.2022 - 09.2022
- Assisted End users in Patient Movement workflow including Ready to move, Ready to Go, new Track board columns, New ADT orders, LABEL Printing etc
- Assisted end users in using the Unit manager in carrying out patient movements activities
Epic support Consultant - Grand Central/ADT
Barnes Jewish Hospital
05.2022 - 05.2022
- Assisted End users in Patient Movement workflow including Ready to move, Ready to Go, new Track board columns, New ADT orders, LABEL Printing etc
- Assisted end users in using the Unit manager in carrying out patient movements activities
Epic Beaker go-live support Consultant
Virginia Commonwealth University- VCU HEALTH
12.2021 - 12.2021
- Provided ATE support to Lab Technicians in the documentation of Specimen collection/ Receiving/ Add-ons etc
- Assisted Lab techs with cancelling wrongly placed Lab Orders and Placing the correct ones
- Provided ATE support to Lab staff on the use of container storage for storing lab specimens by following established protocol/procedures
- Worked Lab technicians through utilizing setup bench, Sendout Bench, Batch List, Packing List and how to send specimens to outside processing labs
- Provided support to Pathologists and microbiologists on Beaker workflow and escalated unresolved issues to the command center for further troubleshooting
- Escalated build related issues to the command center for resolution and followed up on trouble tickets and provided status report to end users and supervisors
Education
highschool Diploma -
Alpharetta Highschool
Skills
- Beaker
- Clindoc
- CPOE
- Grand Central/ADT
- Cerner Millennium
- Microsoft Office Word
- Microsoft Office PowerPoint
- Microsoft Office Excel
- Excellent Team Player
- Excellent Customer Service
- Good communication skills
Timeline
Epic Beaker GO-LIVE Support Consultant
Christus Health
03.2025 - 03.2025
Epic Optime go-live support Consultant
Memorial Sloan-Kettering
02.2025 - 02.2025
Epic Cadence go-live support Consultant
Optum
12.2024 - 12.2024
Epic Optime go-live support Consultant
Methodist LeBonheur
10.2024 - 10.2024
Epic Clindoc go-live support consultant
WVU Health
05.2024 - 05.2024
Epic Beaker go-live Consultant
Centura Health
04.2024 - 04.2024
Epic Clindoc go-live support Consultant
Medical University of South Carolina (MUSC)
12.2023 - 12.2023
Epic Clindoc go-live support Consultant
Mount Sinai Hospital
03.2023 - 03.2023
Epic Clindoc go-live support Consultant
Roper St Joseph Hospital
11.2022 - 11.2022
Epic Beaker go-live support Consultant
Ascension Health
10.2022 - 10.2022
Epic support Consultant - Grand Central/ADT
BJC Hospital
09.2022 - 09.2022
Epic support Consultant - Grand Central/ADT
Barnes Jewish Hospital
05.2022 - 05.2022
Epic Beaker go-live support Consultant
Virginia Commonwealth University- VCU HEALTH
12.2021 - 12.2021
highschool Diploma -
Alpharetta Highschool
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