Luis Martinez
Orlando Health
Newburgh,NY
3
Languages
10
years of professional experience
Work History
Epic Go-Live Consultant
- Provided at-the-elbow Epic support for physicians, nurses, respiratory therapists, and ancillary staff.
- Assisted with documentation, medication administration, Rover workflows, and order management.
- Educated clinicians on Epic functionality, workflow efficiency, and best practices.
- Worked closely with application analysts and command center personnel to resolve workflow issues.
- Supported successful adoption of Epic by providing immediate, hands-on assistance throughout Go-Live.
Epic Go-Live Consultant
1 Month- Delivered Epic ATE support across inpatient clinical departments during Go-Live.
- Assisted providers and nursing staff with chart review, documentation, CPOE, and medication workflows.
- Supported Epic personalization, SmartTools, and workflow optimization.
- Escalated technical issues and workflow concerns while maintaining excellent customer service.
- Assisted users in adapting to new Epic workflows with minimal disruption to patient care.
Epic Go-Live Consultant
1 Month- Provided remote at-the-elbow Epic support during go-live, assisting end users with workflow questions, system navigation, and troubleshooting.
- Delivered help desk support to resolve Epic-related issues and minimize workflow disruptions.
- Entered, documented, and tracked support tickets, ensuring issues were properly escalated and followed through to resolution.
- Assisted clinical and administrative users with Epic workflows and provided real-time guidance during go-live operations.
- Identified recurring issues and communicated solutions to support teams to improve user experience and system adoption.
Epic Golive Consultant
1 Month- Supported pediatric inpatient clinical staff during Epic Go-Live implementation.
- Assisted physicians and nurses with Epic documentation, medication administration, and order workflows.
- Educated end users on Epic functionality while promoting patient safety and workflow efficiency.
- Provided Rover support for bedside documentation and barcode medication administration.
- Collaborated with project leadership and command center teams to resolve user issues.
Epic Go-Live Consultant
- Led end-to-end Epic implementation for clinical departments, ensuring seamless transition and user adoption.
- Collaborated with cross-functional teams to analyze workflow processes and optimize system configurations.
- Trained healthcare staff on Epic functionalities, enhancing operational efficiency and user competency.
- Developed tailored training materials and resources to support diverse learning needs of end-users.
- Identified system issues during go-live phase, facilitating immediate resolutions to minimize disruptions.
- Developed strong relationships with clients by consistently exceeding expectations in service delivery and support.
Epic Go-Live Consultant
- Supported ambulatory clinics during Epic Go-Live by providing real-time workflow assistance.
- Assisted providers with documentation, order entry, scheduling, and patient chart management.
- Educated clinical staff on Epic personalization tools including SmartPhrases and preference lists.
- Troubleshot workflow issues and communicated findings to application analysts.
- Helped ensure successful provider adoption of Epic workflows.
Epic Go-Live Consultant
1 Month- Delivered comprehensive Epic at-the-elbow support for inpatient clinical teams.
- Assisted with clinical documentation, medication administration workflows, CPOE, and Rover utilization.
- Reinforced standardized workflows and educated staff on Epic functionality.
- Collaborated with command center analysts to resolve application and workflow issues.
- Supported clinicians in maintaining efficient patient care during Epic implementation.
Epic Go-Live Consultant
- Assisted physicians, nurses, and support staff with Epic workflow optimization during implementation.
- Provided real-time troubleshooting for documentation, orders, and patient care activities.
- Educated users on Epic best practices to improve efficiency and accuracy.
- Escalated technical and workflow concerns through established support channels.
- Maintained excellent customer service while supporting multiple clinical departments.
Epic Go-Live Consultant
1 Month- Provided Epic ATE support across multiple inpatient departments during Go-Live.
- Assisted clinicians with CPOE, medication reconciliation, documentation, and patient chart management.
- Guided end users through Epic workflows while minimizing workflow disruptions.
- Supported providers with note documentation, preference list customization, and order management.
- Partnered with command center personnel to resolve workflow and application issues.
Epic Go-Live Consultant
- Supported ambulatory providers and clinical staff with Epic workflows during Go-Live.
- Assisted with patient scheduling, registration, clinical documentation, and order entry.
- Helped providers personalize Epic using SmartPhrases, SmartSets, SmartLists, and preference lists.
- Educated staff on efficient navigation and documentation within Epic Ambulatory.
- Escalated software and workflow concerns while maintaining excellent customer service.
Epic Go-Live Consultant
- Delivered Epic at-the-elbow support for physicians, nurses, and clinical staff during system implementation.
- Assisted users with medication administration, order entry, patient documentation, and clinical workflows.
- Supported Rover workflows including barcode medication administration and bedside documentation.
- Answered workflow questions while ensuring adherence to organizational Epic standards.
- Documented issues and collaborated with command center teams for timely resolution.
Epic Go-Live Consultant
- Assisted physicians, nurses, and ancillary staff during Epic Go-Live with workflow support and troubleshooting.
- Provided at-the-elbow support for Epic documentation, medication ordering, patient chart navigation, and order management.
- Educated end users on best practices while reinforcing standardized Epic workflows.
- Identified workflow issues and escalated application or technical concerns to the appropriate support teams.
- Assisted providers with SmartTools, preference lists, personalization, and documentation efficiency.
Epic ATE Support Specialist
- Coordination of an inpatient to and from a scheduled appointment, exam, or procedure.
- Facilitating connection with specialty providers for consultations via telecommunication within the health system
- Coordinating emergency triage, treatment and transport. Directing telehealth care in coordination with 911
- External hospital transfers of a patient to a hospital outside the Health System. Collaborating with the appropriate physicians or transfer centers of external hospitals for transfers leaving the Health System.
- Assisting with discharge of an inpatient to an acute rehabilitation facility.
- Assisting with discharges or transfers of hospital behavioral health patients to an appropriate behavior health facility.
- Provided technical support for Epic ATE system, resolving user issues efficiently.
- Assisted in training staff on Epic ATE functionalities and best practices.
Epic Go-Live Consultant
1 Month- Assisted physicians and nurses with the epic implementation.
- Guided the users through the daily workflow, communicated issues and opportunities of enhancement and training.
- Provided training support to super-users.
- Assisted the providers with personalization of their preference list, documentation, progress notes, medication orders, and how to utilize smart sets and smart tools as well.
- Educated the nurses in their clinical documentation, order entry in medication orders and set up their preference list.
- CNA’s were trained on how to use the rover phones where it allowed them to record documentation and barcode validation at the point of care and at the patient’s bedside.
Epic ATE Support Specialist
- Front desk support patient access
- Created incident ticket numbers in resolving and troubleshooting certain workflow and equipment that was not working properly.
- Educated the end users in the front desk on how to schedule appointments, confirming appointments, registering the patient's insurance, created EOD (End Of Days) reports and entered corrections to the registration workques that needs corrections for billing purposes.
- Educated end users on scanning materials into a patient's chart.
Epic Go-Live Consultant
1 Month- Contributed to critical patient support and monitoring in the ICU environment.
- Assisted Physicians and Nurses with the Epic implementation.
- Guided the users through the daily workflow, communicated issues and opportunities of enhancement and training.
- Assisted the providers with personalization of their preference list, documentation, progress notes, medication orders, and how to utilize smart sets and smart tools as well.
- Assisted the nurses in their clinical documentation, order entry in medication orders and set up their preference list.
- CNAs were trained on how to use the rover phones where it allowed them to record documentation and barcode validation at the point of care and at the patient’s bedside.
Epic Go-Live Consultant
1 Month- Provided Abstraction services during adoption for the EMR system
- Assisted Billing Department in correcting their workques for payment to be received.
- Educated billers on documenting and extending the time frame of payment to further investigate the issue.
- Correct the current procedural terminology (CPT) code and enter a correction for the bill originally sent to the insurance.
Epic Go-Live Consultant
- Technical Dress Rehearsal(TDR) testing all equipment to ensure it is fully functioning before Epic is live.
- Reviewing all site equipment and replacing old equipment as needed before the EMR roll out.
- Relabeling all equipment throughout the entire hospital
- Conducted a gap analysis to determine what equipment was missing and needed to be purchased.
- Device testing and configurations
Epic Go-Live Consultant
1 Month- Assisted in the CCU (Critical Care Unit) Department.
- Supported Physicians and Nurses with the Epic implementation.
- Assisted the physicians in setting up personal preference guided the users through the daily workflow, communicated issues and opportunities of enhancement and training.
- Assisted the providers with personalization of their preference list, documentation, progress notes, medication orders, and how to utilize smart sets and smart tools as well.
- Supported the nurses in their clinical documentation, order entry in medication orders and how to personalize their preference list.
Epic Go-Live Consultant
1 Month- Go - Live activation support for CPOE and Clinical Documentation in the Critical Care Unit Department.
- Provided spot training and support to end-user Physicians and Nurses.
- Nurses and Providers were supported in new patient admissions & transfers, documentation in flow sheets, progress notes, medication orders, how to personalize their preference list and utilizing smart sets and composing medication panels as favorites.
- Created incident ticket numbers in resolving and troubleshooting certain workflow and equipment that was not working properly.
Epic Go-Live Consultant
1 Month- Assisted in the Specialty Surgical Specialists Department.
- Providing floor support during the clinic implementation.
- Guided the users through the daily workflow, communicated issues and opportunities of enhancement and training.
- Assisted the providers with one on one guidance, personalizing their preference list, documentation, progress notes, medication orders, and how to utilize smart sets and smart tools as well.
- Assisted the nurses in rooming a patient and conducting their clinical documentation, order entry in medication orders and how to personalize their preference list.
Epic Go-Live Consultant
1 Month- Front desk support patient access
- Created incident ticket numbers in resolving and troubleshooting certain workflow and equipment that was not working properly.
- Educated the end users in the front desk on how to schedule appointments, confirming appointments, registering the patient's insurance, created EOD (End Of Days) reports and entered corrections to the registration workques that needs corrections for billing purposes.
- Educated end users on scanning materials into a patient's chart.
Epic Go-Live Consultant
- Supported in the oncology department.
- Assisted physicians and nurses with the epic implementation.
- Provided training support to super-users.
- Trained physicians in setting up personal preference guided the users through the daily workflow, communicated issues and opportunities of enhancement and training.
- Assisted the providers with personalization of their preference list, documentation, progress notes, medication orders, and how to utilize smart sets and smart tools as well.
- Educated the nurses in their clinical documentation, order entry in medication orders and set up their preference list.
- PCT’s were trained on how to use the rover phones where it allowed them to record documentation and barcode validation at the point of care and at the patient’s bedside.
- Nurses were also able to update administration details of medications dose, route or site.
Epic Go-Live Consultant
1 Month- Configured hardware, devices and software to set up work stations for end users.
- Created incident tickets in resolving and troubleshooting certain workflows and equipment that is not working properly.
- Educated the end users how to schedule appointments and how to enter medical insurance needed to submit for insurance payments.
Epic Go-Live Consultant
1 Month- Assisted physicians and nurses with the epic implementation.
- Worked with department managers on setting goals for performance and deadlines in ways that comply with the clients plans and vision.
- Educated end users with workflows and ensured they understood their duties and tasks.
- Monitored employee productivity and provided constructive coaching.
- Ensured physicians were assisted with notes, orders and medications.
- Ensured Nurses were assisted in Admissions, Discharges,Transfers and shift documentation.
Epic Go-Live Consultant
1 Month- Assisted in the Specialty Surgical Specialists Department.
- Providing floor support during the clinic implementation.
- Guided the users through the daily workflow, communicated issues and opportunities of enhancement and training.
- Assisted the providers with one-on-one guidance, personalizing their preference list, documentation, progress notes, medication orders, and how to utilize smart sets and smart tools as well.
- Assisted the nurses in rooming a patient and conducting their clinical documentation, order entry in medication orders and how to personalize their preference list.
Epic Go-Live Consultant
1 Month- Abstracted patient documents into the Epic software before the Epic roll out. Completion of the abstracting role then rolled out as an ATE support where I provided floor support to non clinicals, medical assistants and providers.
- Supported in the oncology department.
- Assisted physicians and nurses with the epic implementation.
- Guided the users through the daily workflow, communicated issues and opportunities of enhancement and training.
- Provided training support to super-users.
- Trained physicians in setting up personal preference guided the users through the daily workflow, communicated issues and opportunities of enhancement and training.
- Assisted the providers with personalization of their preference list, documentation, progress notes, medication orders, and how to utilize smart sets and smart tools as well.
- Educated the nurses in their clinical documentation, order entry in medication orders and set up their preference list.
- PCT’s were trained on how to use the rover phones where it allowed them to record documentation and barcode validation at the point of care and at the patient’s bedside.
- Nurses were also able to update administration details of medications dose, route or site.
Epic Go-Live Consultant
- Provided elbow support to providers, clinicians, administrative staff, ancillary staff of various levels.
- Discussed opportunities for enhancements, training techniques and found solutions for communicated issues.
- Trained front desk staff with documentation needed to check in a patient, room patient and go through the required registration.
- Walk the nurses through their daily workflow, assisting in any issues related with their task.
- Assisted Providers with the use and personalization of smart-texts, smart-phrases and order-sets.
Epic Go-Live Consultant
- Provided elbow support to providers, clinicians, administrative staff, ancillary staff of various levels.
- Discussed opportunities for enhancements, training techniques and found solutions for communicated issues.
Front Desk Receptionist
2 Years 5 Months- Lead, Instructed and motivated individuals and groups in exercise activities
- Monitor the clients progress and adjust goals and schedules accordingly.
- Identified areas of improvement and opportunities
Student
7 Months- Assisted individuals in completing physical therapy exercises. Supported clients in improving mobility and strength through guided therapy sessions. Provided aid in recovery processes by following established treatment plans.
- Conducted assessments of physical injuries and illnesses to facilitate pain management and restore mobility.
- Conducted assessments to identify trauma origins and collaborated with patients to formulate personalized rehabilitation plans.
Student
7 Months- Physical Therapy Courses
- Studied how to treat patients. Teaching patients to learn about their physical condition and symptoms.
- Develop a treatment plan, teaching patients on how to properly exercise techniques and also providing stimulation or massage.
- How to use equipment and devices to assist patients.
- Maintain patient records, keeping track of goals and progress and advising patient and family about in-home treatment options and exercises.
Skills
Remote support
Abstraction
Microsoft office
Dynamic Documentation
Clinical Documentation
Conflict Resolutions
Customer Services
Employee Training
Clinical Workflow
Troubleshooting
Training materials
Scheduling
HIM
Rev Cycle HB/PB
Patient access
Ambulatory
Grand Central
ClinDoc)
Clinical workflow
Go-live support strategies
Epic implementation experience
Data migration planning
Application support
Clindoc
CPOE/Orders
Inpatient
Radiant
Cupid
Prelude
MyChart
Rover
Haiku
Ambulatory
Grand Central
Patient access
Rev Cycle HB/PB
Scheduling
Beaker
ASAP
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Sign language
Professional Working
Timeline
Epic Go-Live Consultant
Orlando Health
08.2026 - 08.2026Read More
Epic Go-Live Consultant
Orlando Health
06.2026 - 07.2026Read More
Epic Go-Live Consultant
Emory Hospital
05.2026 - 06.2026Read More
Epic Golive Consultant
Children Mercy Hospital
02.2026 - 03.2026Read More
Epic Go-Live Consultant
Beth Israel Lahey Health
11.2025 - 11.2025Read More
Epic Go-Live Consultant
OptumHealth
09.2025 - 09.2025Read More
Epic Go-Live Consultant
Intermountain Healthcare
08.2025 - 09.2025Read More
Epic Go-Live Consultant
Atrium Healthcare
08.2025 - 08.2025Read More
Epic Go-Live Consultant
Trinity Hospital
05.2025 - 06.2025Read More
Epic Go-Live Consultant
CareMount Medical
03.2025 - 03.2025Read More
Epic Go-Live Consultant
Trinity Hospital
11.2024 - 11.2024Read More
Epic Go-Live Consultant
West Tennessee Healthcare
10.2024 - 10.2024Read More
Epic ATE Support Specialist
Mount Sinai Hospital
05.2024 - 05.2024Read More
Epic Go-Live Consultant
Albany Medical Center
02.2024 - 03.2024Read More
Epic ATE Support Specialist
Atlantic Health Systems
12.2023 - 12.2023Read More
Epic Go-Live Consultant
Cooperman Barnabas Medical Center
10.2023 - 11.2023Read More
Epic Go-Live Consultant
Optum Health Hospital
09.2023 - 10.2023Read More
Epic Go-Live Consultant
Mount Sinai Hospital
08.2023 - 08.2023Read More
Epic Go-Live Consultant
Orthopedic Hartford Healthcare
06.2023 - 07.2023Read More
Epic Go-Live Consultant
Monmouth Medical Center
04.2023 - 05.2023Read More
Epic Go-Live Consultant
Starling Physicians
03.2023 - 04.2023Read More
Epic Go-Live Consultant
Trinity Health Hospital
10.2022 - 11.2022Read More
Epic Go-Live Consultant
Atrium Health
08.2022 - 08.2022Read More
Epic Go-Live Consultant
Inova Health
05.2022 - 06.2022Read More
Epic Go-Live Consultant
WVU Medicine Berkeley Medical Center
03.2022 - 04.2022Read More
Epic Go-Live Consultant
Trinity Health
02.2022 - 03.2022Read More
Epic Go-Live Consultant
VCU Medical Center
11.2021 - 12.2021Read More
Epic Go-Live Consultant
Mount Carmel Hospital
10.2021 - 10.2021Read More
Epic Go-Live Consultant
West Tennessee Medical
09.2021 - 09.2021Read More
Front Desk Receptionist
Gold’s Gym
06.2018 - 11.2020Read More
Student
Orange Community College
09.2017 - 04.2018Read More
Student
Franklin Pierce University
08.2016 - 03.2017Read More