Summary
Overview
Work History
Education
Skills
Timeline
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Chanel Robinson

Euclid,OH

Summary

Detail-oriented medical records professional with advanced knowledge of medical terminology, procedural codes and billing practices. Known for diligently checking records and resolving discrepancies. Committed Health Information Consultant with a distinguished understanding of EPIC use and database management. Successful at maintaining accounts and collaborating with medical personnel. Expertise in HIPAA and medical terminology.

Overview

20
20
years of professional experience

Work History

Epic Go-Live Consultant

CHANEL ROBINSON
02.2016 - Current
  • End user involvement spans across networks
  • Create hospital accounts and Insurance verification
  • Support Front desk on specialized workflows
  • Input medical information from previous EMR into Soarian
  • Round to ensure floor support was sufficient and ratio was correct
  • Manage 7 provider schedules to ensure go-live dates were accurate
  • Create smart texts, dot phrases, order sets, and update patients orders
  • Maximize efficiency and effectiveness to support provided for end users
  • Assist administration coordinators with Quick Reg front desk, provided solutions for workflow and navigation with registration, discharging and floor to floor transferring
  • Encourage meaningful use to end users with documenting medication reconciliation, tips and tricks to orders and short cuts via software
  • Appointment conversion, chart abstraction and create workflow for Telehealth visits with COVID-19 protocol
  • Utilize collaborative approach involving teams comprised of medical service end users
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Engaged in user support interactions via telephone, chat and email platforms

Lead Youth Advisor

Knowledge Youth
01.2004 - Current
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Provided key emotional support to special needs youth.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.
  • Contributed to development of individualized plans to support youth goal achievement.
  • Supported and mentored students in developing skills to become successful in community.

Education Specialist

Education Alternative
08.2014 - 05.2015
  • Met with parents and guardians to assist in understanding and supporting educational objectives, learning expectations and behavior standards.
  • Assessed individual student needs to create lesson plans addressing academic strengths and interests of students, while fostering development and growth.
  • Increased participation and concentration while reinforcing classroom discipline by modeling acceptable behavior and respect for others.
  • Developed solutions to improve performance.
  • Assessed student performance and utilized feedback to increase educational program success
  • Developed community education programming events and other activities designed to increase and improve educational outcomes
  • Tracked educational program progress to identify strengths and opportunities

Education

High School Diploma -

South High School
Cleveland, OH
06.2005

Skills

  • Travel Assignments, EMR Specialist
  • ATE Support Grand Central/Prelude/HB
  • ATE Support Asap/Clindoc/CPOE/Cupid/Radiant
  • ATE Support Ambulatory/ Cadence/PB/Wisdom
  • Service Desk Team Management
  • Collaborative Team Player
  • Computer System Diagnostics Software
  • Resolve Technical Problems
  • Supporting Physicians
  • Remote Technical Support
  • Cultural Awareness
  • Service Desk Analyst III
  • Service now ticketing
  • Remedy IT with Smart IT
  • MicroSoft Word
  • Reporting

Timeline

Epic Go-Live Consultant

CHANEL ROBINSON
02.2016 - Current

Education Specialist

Education Alternative
08.2014 - 05.2015

Lead Youth Advisor

Knowledge Youth
01.2004 - Current

High School Diploma -

South High School

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Chanel Robinson