Kwesi Haynes
Queens,New York
Summary
An experienced professional who has assisted in Go Live support and provided Elbow support to Providers,End users,Clinicians and non clinicians staff in various hospitals .Excel in creating coherence working environment by ensuring excellent communication, adding positive value to any project as a great team player and professional relationship while providing efficient service delivery in different organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Epic Go-Live Consultant
Experis
10.2024 - 11.2024
- Ensured long-term success for clients by conducting regular follow-ups and offering ongoing support as needed.
- Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.
- Designed and delivered engaging training sessions that empowered users to confidently navigate new systems.
- Enhanced system adoption with customized training materials tailored to individual client needs.
- Supported daily operations during go-live periods, enabling a smooth transition while minimizing negative impacts on patient care.
- Provided clear communication between stakeholders, ensuring seamless integration of Epic solutions into existing workflows.
Epic Go-Live Consultant
Advent Health
01.2024 - 01.2024
- Ensured long-term success for clients by conducting regular follow-ups and offering ongoing support as needed.
- Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.
- Designed and delivered engaging training sessions that empowered users to confidently navigate new systems.
- Enhanced system adoption with customized training materials tailored to individual client needs.
- Supported daily operations during go-live periods, enabling a smooth transition while minimizing negative impacts on patient care.
- Provided clear communication between stakeholders, ensuring seamless integration of Epic solutions into existing workflows.
Meditech Go-Live Consultant
Methodist Medical Center
10.2022 - 12.2023
- Provided at the elbow support to providers and clinicians during Go Live.
- Trained physicians on how to do problem oriented charting review Problem List,History,and Allergies and mark as reviewed.
- Provide just in time and ongoing application training/review as needed in client calls.
- Resolved problems, improved operations and provided exceptional service.
- Assisted the providers with their clinical documentation by viewing the chart document.
- Educated and assisted providers on how to create note,build macros,manage their in basket ,orders and preference list.
Epic Go-Live Consultant
Lenox Health Greenwich Village
06.2023 - 07.2023
- Generated reports to track performance and analyze trends.
- Created user accounts and assigned permissions.
- Trained and mentored new personnel hired to fulfill various roles.
- Help to navigate patient,Messages,Flowsheet Tab.
- Facilitated virtual, in-person and blended learning sessions.
- Developed job-specific competencies and performance standards.
- Provide Coaching in other to differentiate all icons for easier navigation
Meditech Go-Live Consultant
TriStar Centennial Medical Center
05.2023 - 06.2023
- Assisted in development of system security protocols.
- Offered assistance in implementing and developing training programs.
- Collaborating with physicians and other medical staff to ensure quality patient care.
- Provide support with navigating application.
- Assisted with patient medical billing ,and insurance claims.
- Maintained electronic medical records and ensured compliance with HIPPA regulations.
Cerner Adoption Coach Go -Live Consultant
Westchester Medical Center
03.2023 - 04.2023
- Actively listened to end users, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided
exceptional service. - Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided support to the nurses on searching for their patient in the chart search toolbar by typing the visit number or MRN .
- Assisted as the intermediary between the nurses and end users and control center by ensuring all issues are properly reported and a ticket opened
- Provided support to the nurses on the layout and basic functionality and filtering document overview .
Meditech Go-Live Consultant
The Valley Hospital
01.2023 - 02.2023
- Created user accounts and assigned permissions.
- Offered assistance in implementing and developing training programs.
- Generated reports to track performance and analyze trends.
- Trained Physicians on how to do problem oriented charting review Problem List.
- Provide support to end users to manage patient to populate in the Forms on Demand software.
- Provide at the elbow support to providers and Clinicians .
- Provide just in time and ongoing application training/review as needed in client calls.
Athena Go-Live Consultant
AdventHealth
03.2021 - 03.2021
- Supported daily operations during go-live periods, enabling a smooth transition while minimizing negative impacts on patient care.
- Developed strong relationships with clients by consistently exceeding expectations in service delivery and support.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured and tested new software and hardware.
- Assisted end user with navigating and setting up patient list,assigning end users to care team.
- Supported physicians in creating new order, add orders to preference list and manage orders activities.
- Created user accounts and assigned permissions.
Education
Bachelor of Science - Business Administration And Management
SUNY Farmingdale
05.2018
Skills
- Organization and Time Management
- Multitasking Abilities
- G-Suite
- PPE Compliance
- Problem-Solving
- Critical Thinking
- Training and Development
- Dependable and Responsible
- Flexible and Adaptable
- Active Listening
- EMR
- Microsoft Office
- End-User Training
- Epic
- Meditech
- Allscript
- Athena
Certification
Certified Scrum Master
ITIL4
Languages
English
Full Professional
Timeline
Epic Go-Live Consultant
Experis
10.2024 - 11.2024
Epic Go-Live Consultant
Advent Health
01.2024 - 01.2024
Epic Go-Live Consultant
Lenox Health Greenwich Village
06.2023 - 07.2023
Meditech Go-Live Consultant
TriStar Centennial Medical Center
05.2023 - 06.2023
Cerner Adoption Coach Go -Live Consultant
Westchester Medical Center
03.2023 - 04.2023
Meditech Go-Live Consultant
The Valley Hospital
01.2023 - 02.2023
Meditech Go-Live Consultant
Methodist Medical Center
10.2022 - 12.2023
Athena Go-Live Consultant
AdventHealth
03.2021 - 03.2021
Certified Scrum Master
ITIL4
Bachelor of Science - Business Administration And Management
SUNY Farmingdale
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