Olubunmi Oyeneyin
Haslet,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Epic Go-Live Consultant
Experis
Houston, Texas
10.2024 - 10.2024
- Maintained positive working relationship with fellow staff and management.
- Provided technical and clinical consultations to establish client recommendations.
- Oversaw daily performance of computer systems.
- Identified areas of improvement in existing processes and procedures related to the Epic go-live implementation.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
AEO international group
Hillside, New Jersey
10.2021 - 06.2024
- Assisted customers with price checks and addressing other inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Contacted customers about potential service upgrades, new services and account changes.
Education
Certificate - IT
NextGen
Santa Clara, CA04-2024
High School Diploma -
Hope Bay College
Lagos Nigeria 07-2004
Some College (No Degree) - Pharmacy
Madonna University
Lagos Nigeria Skills
- Epic implementation
- Workflow optimization
- Data analysis
- Technical support
- Customer service
- Collaboration skills
- Effective communication
- Problem solving
- Time management
- Verbal and written communication
- Friendly and patient
- Excellent communication
- Call management
- Reliability
Languages
English
Full Professional
Timeline
Epic Go-Live Consultant
Experis
10.2024 - 10.2024
Customer Service Representative
AEO international group
10.2021 - 06.2024
Certificate - IT
NextGen
High School Diploma -
Hope Bay College
Some College (No Degree) - Pharmacy
Madonna University