Dedicated Epic Go-Live Consultant with expertise in user training, technical troubleshooting, and workflow optimization. Proven ability to enhance system usability through effective communication and user feedback documentation.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Epic Go-Live Consultant
Northwell Health
Staten Island, New York
10.2025 - 11.2025
Supported clinical teams during Epic system go-live events.
Trained end-users on new software functionalities and workflows.
Assisted in troubleshooting technical issues during implementation phases.
Facilitated communication between health staff and IT support teams.
Documented user feedback to enhance system usability and efficiency.
Facilitated ATE support for providers and nurses in the MED SURG unit.
Epic Go-Live Consultant
Christus Health
San Antonio, Texas
02.2025 - 03.2025
Trained end-users on new software functionalities and workflows.
Assisted in troubleshooting software issues to enhance user experience.
Collaborated with team members to identify and document system bugs.
Maintained accurate records of support requests and resolutions in tracking system.
Gathered user feedback to inform future enhancements of the Epic system.
Assisted with customer requests and answered questions to improve satisfaction.
Epic ClinDoc Consultant
Methodist South Hospital
Memphis, Texas
10.2024 - 11.2024
Resolved user documentation issues to improve clarity and usability for end-users.
Resolved user documentation issues, enhancing resource accessibility for users.
Assisted respiratory therapists with medication administration procedures, ensuring compliance with clinical protocols.
Assisted with delivery of medical gases to patients.
Provided training to Respiratory therapists on best practices for documentation.
Resolved escalated help desk tickets related toworkflow issues efficiently.