Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominque Gay

Cleveland,OH

Summary

Adept Epic Consultant with a proven track record at Expersis, enhancing clinical workflows and fostering physician engagement through expert Epic implementation and training. Leveraged healthcare IT knowledge and team leadership to streamline processes, achieving significant improvements in patient care satisfaction. Certified in Epic, demonstrating a commitment to healthcare excellence and innovation.

Experienced with Epic systems implementation, optimization, and support. Utilizes strong project management skills to ensure seamless integration and user adoption. Knowledge of healthcare workflows and effective team collaboration to drive successful outcomes.

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Experienced with Epic Go-Live consulting, ensuring successful software implementations. Utilizes problem-solving and technical expertise to address and resolve user issues promptly. Track record of effective training and support, contributing to seamless project execution.

Overview

1
1
year of professional experience

Work History

Epic Go-Live Consultant

Trinity Health
10.2024 - Current
  • Increased efficiency of client processes by identifying areas for optimization within the Epic OpTime module.
  • Maintained strong working relationships with clients, consistently delivering on promises and exceeding expectations.
  • Enhanced client satisfaction by delivering tailored Epic OpTime Go-Live support and training sessions.
  • Supported clients'' post-go-live needs, providing ongoing assistance as needed to maintain optimal system performance.
  • Conducted pre-go-live testing, validating system configurations and identifying potential issues prior to launch.

Epic Consultant

Methodist University Hospital
09.2024 - Current
  • Reduced data discrepancies by meticulously performing thorough system audits and providing corrective actions.
  • Participated in testing efforts for new releases or updates, identifying any potential bugs or compatibility issues before deployment.
  • Developed comprehensive end-user documentation including manuals, guides, and reference materials to ensure smooth adoption of new systems.
  • Served as a liaison between technical team members and end-users throughout the project lifecycle.

Epic Consultant

Mount Sinai Health System
09.2023 - 09.2024
  • Assisted in the development of comprehensive training materials to facilitate the transition to new EHR systems.
  • Developed innovative strategies to engage users during training sessions and increase retention of essential software knowledge.
  • Provided personalized training for physicians, nurses, and administrative staff on the use of Epic Ambulatory modules.
  • Streamlined workflow processes for medical professionals by offering tailored training sessions on Epic Ambulatory software.
  • Assisted in development of system security protocols.
  • Provided expertise on industry best practices related to Epic software utilization within healthcare organizations'' unique environments.
  • Developed strong relationships with clients by consistently exceeding expectations in service delivery and support.
  • Conducted comprehensive assessments of client infrastructure, identifying areas for improvement before implementation.

Epic Consultant

Tidelands Health
06.2024 - 06.2024
  • Streamlined workflow processes for medical professionals by offering tailored training sessions on Epic Ambulatory software.
  • Actively participated in ongoing professional development opportunities provided by Epic Systems Corporation.
  • Collaborated with interdisciplinary teams to optimize EHR workflows, improving overall patient care and satisfaction.

Education

Associate of Science - Practical Nursing

TRI-C CUYAHOGA
Cleveland, OH
08-2013

Skills

  • Clinical workflow optimization
  • Epic certification
  • Business process improvement
  • Application support
  • End-user training
  • Epic upgrade management
  • Epic implementation
  • Epic upgrade support
  • Team leadership
  • Healthcare IT
  • Physician engagement
  • Go-live support
  • Help desk support

Timeline

Epic Go-Live Consultant

Trinity Health
10.2024 - Current

Epic Consultant

Methodist University Hospital
09.2024 - Current

Epic Consultant

Tidelands Health
06.2024 - 06.2024

Epic Consultant

Mount Sinai Health System
09.2023 - 09.2024

Associate of Science - Practical Nursing

TRI-C CUYAHOGA
Dominque Gay