Faruq Balogun

Orders

• Provided Ambulatory support for the Urgent Care department
• Provided one-on-one guidance with physicians, nurses, and other staff to assist with Epic related questions or concerns
• Assisted Supervisors in understanding how to navigate Epic for their daily workflow
• Assisted on issue resolution such as adding more activities to their Navigator and sending ticket to the commander center
• Helped the front staff on how to receive patient phone call and initiate patient call back message through in basket
• Educated Clinicians on how to review encounter orders and follow-up instruction
• Educated and assisted physicians on how to document encounters, manage Inbasket, orders, preference list

Ambulatory

• Provided support to physicians in completion of discharge documentation
• Guided Nurses and Nursing Assistants on how to document vitals and I/O flowsheet
• Provided support to clinicians on understanding the workflow related to creating addendum and documenting office visits
• Provided ATE support to clinicians on the InBasket
• Provided support in setting up of and the utilization of smart tools
• Facilitated the discharge process and the printing of AVS

Clindoc

• Assisted Clinical staff in effectively utilizing Chart Review
• Assisted users with keyboard shortcuts to navigate through hyperspace efficiently
• Assisted Clinicians on how to navigate the Hyperspace
• Introduced Clinical staff to tips and tricks that would be beneficial to completing daily tasks
• Held one-on-one training for Clinical staff when needed to assist with the completion of workflow
• Monitored and reported critical systems issues to the Command Center
• Assisted Nurses on the use of In Baskets
• Assisted Nurses on how to efficiently work through navigators
• Assisted Nurses and Physicians on how to create and run their favorite reports
• ATE support during Go-live with log ins and access into Hyperspace

Clindoc

• Provided support for clinical physicians and staff during the go-live process
• Provided elbow support for the clinicians (Physicians and Nurses) in hospital
• Supported the front Desk how to schedule and register patient for appointment
• Supported Physicians on how to review list of patients
• Assisted physician on how to review patients’ active orders, vitals, results, intake and output
• Supported the Nurse work through workflow, helped documenting Patients Reason for visit, vitals, Medications, etc
• Assisted nursing staff on how to schedule patient visit with a provider and document telephone encounter

Orders

• Provided Ambulatory support for the Urgent Care department
• Provided one-on-one guidance with physicians, nurses, and other staff to assist with Epic related questions or concerns
• Assisted Supervisors in understanding how to navigate Epic for their daily workflow
• Assisted on issue resolution such as adding more activities to their Navigator and sending ticket to the commander center
• Helped the front staff on how to receive patient phone call and initiate patient call back message through in basket
• Educated Clinicians on how to review encounter orders and follow-up instruction
• Educated and assisted physicians on how to document encounters, manage Inbasket, orders, preference list

Clindoc

• Provided 1-on-1 education and support for end users that were finding it difficult to adapt to the system
• Supported Epic Go-Live for Clin-DOC, and Orders Inpatient modules for Physicians, RNs, PAs and other Hospital’s employees
• Provided at the elbow support to physicians and nursing staff
• Coordinate with floor super users on issue identification and resolution
• Educated and assisted clinicians, physicians, and other medical professionals on how to best utilize a range of technical modules to fit their individual needs
• Supported physicians and nurses how to find medication, review patient header, allergies, vitals, Problem Lists, enter medication orders and marked as review
• Proactively troubleshoot workflow issues and report any technical issues to command center

Radiant

• Assisted end users with note documentation
• Supported the end users prepare patients for radiology examinations and explained procedures to patients
• Supported the end userwith administering radiographic exams and film development
• Supported End users on how to navigate through Chart Review, Result Review and Inbasket
• Supported nurses on how to navigate patient's charts, Reviewing charts, Results, and care everywhere.

Clindoc

• Facilitated the smooth transition to the Epic system through clear and concise education and training
• Supported physicians and nurses on the day-to-day activities during the Go-Live process
• Resolved problems with healthcare professionals in documenting hyperspace encounters
• Educated hospital staff on order entries and how to navigate through the clinical workflow in hyperspace
• Trouble shoot any issues relating to the use of the MAR or chart tools
• Resolved outstanding issues, while escalating the unresolved to the command center
• Improved communication amongst clinicians using the In-basket