Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karla Espinoza

Orlando,FL

Summary

Patient centric and results driven Epic Cadence Analyst. Highly motivated healthcare professional with extensive patient access and healthcare business operations experience, strong technical and operations management knowledge. Successfully able to leverage technological solutions to advance patient care while fostering organizational growth and expansion. Offering solid foundation in analytical and problem-solving skills, eager to learn and develop in healthcare IT environment. Brings ability to quickly understand electronic health record systems and software troubleshooting. Ready to use and develop skills in data analysis and system optimization.

Overview

11
11
years of professional experience

Work History

Epic Analyst-Team Lead

Montefiore Health System PAC
11.2017 - Current
  • Epic Certified Cadence Analyst skilled in automated scheduling decision support and template management focused on application optimization and enhancements
  • Experienced patient access professional possessing both technical and operational knowledge
  • Lead analyst for the patient access transformation effort designed to improve patient access and enhance scheduling accuracy through the use of decision trees and template management with the buy-in of executive and medical leadership
  • Responsible for developing and documenting internal scheduling procedures that are used in conjunction to fit departmental needs in the design, build, testing and maintain phases
  • Increased revenue by increasing the volume of scheduled and completed appointments through the use of proper template management in Cardiology, Department of Medicine, Ophthalmology and Headache Department
  • Significantly optimized provider time and enhanced the patient experience by leading the effort to implement the use of Decision Trees/Provider Templates for scheduling at six Ophthalmology locations
  • Highly experienced with rule build, extension build, and advanced decision tree logic
  • Decision Tree strategy, build, implementation and maintenance
  • Template architecture, build, deployment and long-term management
  • Mathematical rule and logic writing; algorithm design
  • Data organization, reporting and management
  • Analytical and critical thinking applied to system testing
  • Strong healthcare business acumen (registration, EHR, scheduling, insurance verification, reporting etc.)
  • Process development, mapping and improvement skill-set
  • Ability to learn and apply multiple complex Epic design methodologies to meet the unique needs of clients and stakeholders
  • Superior communication (written and verbal) and organizational skills; and the ability to succinctly summarize key findings for management
  • Proven track record of successful client engagement and issue resolution
  • High degree of attention to detail, accuracy with the ability to multitask, able to quickly prioritize and execute

Customer Service Liaison 5c/I/II

Montefiore Health System PAC
05.2014 - 10.2017
  • Senior Patient Access Representative managing telephonic and digital patient engagement activities for a large multidisciplinary medical clinic
  • Led and/or collaborated on multiple special projects to ensure tasks are being completed efficiently and effectively
  • Conducted parallel training and in-servicing to all associates on internal procedures to ensure appropriate performance standards
  • Assisted patients with navigating the Montefiore Health System while simultaneously providing an enriched patient experience
  • Primary focus on registration, scheduling and insurance verification
  • Epic Super User and team trainer (new hires and refresher training for existing staff)
  • Designed and maintained scheduling guidelines and protocols for 10 complex medical disciplines
  • Knowledge base used in the creation of a rule and logic based automated scheduling decision support tool that increased scheduling accuracy, revenue and client satisfaction
  • Regularly met with client administration, medical leadership and Contact Center operational leaders to resolve escalated issues

Education

Associate of Science - Business Administration

Kingsborough Community College
Brooklyn, NY
05.2026

Skills

  • Epic certification
  • Epic Cadence Decision Tree Badge
  • Scheduling Strategies Badge
  • MyChart Working Knowledge
  • EpicCare Ambulatory Working Knowledge
  • Microsoft Office Suite
  • GE Centricity
  • Cisco
  • IDX MOC
  • IDX MOT
  • Kronos
  • Televox Cisco/Finesse/CUIC
  • Workbench Reporting
  • Clinical workflow analysis
  • Team leadership
  • HIPAA compliance
  • Epic application configuration
  • End-user training
  • Application testing

Languages

Spanish
Native or Bilingual

Timeline

Epic Analyst-Team Lead

Montefiore Health System PAC
11.2017 - Current

Customer Service Liaison 5c/I/II

Montefiore Health System PAC
05.2014 - 10.2017

Associate of Science - Business Administration

Kingsborough Community College

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Karla Espinoza