Michelle Fontanella

Engage end users to understand business needs related to workflows, data, and system functionality. Clarifies and confirms request scope with stakeholders. Conducts operational and technical analysis to inform solution design. Direct support areas include Case Management, Utilization Management, Child Life, Rehab, Nursing. Recent Project Work: Elsevier Patient Pass, Secure Chat, Anticoagulation Registry, AI Initiatives

EpicCare Inpatient Clin Doc Certified Builder, participating member of the Mass General Brigham eCare team that provides direct centralized support to all MGB Hospitals. Dedicated to configuring, building, testing, and activating the application database.

· Daily Support: AVS, Case Management Social Work, Epic Upgrade: Nova Notes, Behavioral Health Nursing, Nursing. Projects: SOGI, CSR, SDOH, EWS, Discharge Milestones

Newton Wellesley Hospital

Provided direct Epic Ambulatory and Epic Cadence Support to various specialty outpatient practices across NWH. Worked as a liaison with the central eCare Epic team at MGB. Held work groups to disseminate information about upcoming Epic functionality and clinical concerns.
• Specialties: Primary Care, Ophthalmology, ENT, Podiatry, Dermatology, Pulmonology.
• Scheduling and Cadence support for practice managers.
• Overall workflow guidance and ticket triaging to help all Epic issues.

McLean Hospital

Provided direct Epic Inpatient and Outpatient support for Behavioral Health clinicians. Worked as a liaison with the central eCare Epic team at MGB. Held various work groups to disseminate information about upcoming Epic functionality and clinical concerns. Supported Roles: Clinical Resource Specialists, PCA, RNs, MD, SW/CM.
•Supported the specialized partial and residential behavioral health programs that MCL offers.

Pharmacy Application Client Support for Meditech customer sites across various hospital systems in the Midwest region. Conducted seminar style customer trainings for the Meditech Pharmacy Application. Drug dictionary build, FDB Load, general workflow assistance, patient safety event prioritization.