Andre Silva
Phoenix,AZ
Summary
Results-driven professional with experience in retail and pool maintenance. Skilled in problem-solving and effective communication, contributing to improved team performance and customer satisfaction. Ready to leverage technical skills to advance service quality in every single detail.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Pool Technician
SILVA POOLS
Phoenix, Arizona
05.2026 - Current
- Monitored chemical balance through rigorous testing and adjustment protocols.
- Inspected pool systems for leaks and assessed operational efficiency, maintaining safe swimming conditions.
- Executed routine pool maintenance tasks, including surface skimming, vacuuming, and filter backwashing.
- Repaired or replaced malfunctioning equipment to maintain service quality.
- Evaluated performance of pump, filter, and control equipment, ensuring optimal functionality.
- Instructed clients on maintenance techniques, improving their pool care practices.
- Installed motors in pool systems to enhance operational efficiency. and vacuums while consulting clients on necessary repairs.
Assistant Store Manager
QuikTrip
Phoenix, Arizona
06.2024 - 04.2026
- Streamlined daily store operations, improving overall efficiency.
- Supervised team of employees while providing ongoing training for optimal customer satisfaction.
- Trained new employees on customer service protocols and store policies to enhance customer experience.
- Monitored inventory levels and organized product displays to drive sales.
- Addressed customer inquiries and resolved complaints promptly.
- Collaborated with management to improve workflow and optimize team performance.
- Maintained a clean and organized store environment consistently.
- Ensured compliance with health and safety regulations across the store.
Shift Leader
Wingstop
Phoenix, Arizona
12.2022 - 04.2024
- Trained new employees on food safety protocols and customer service practices, ensuring compliance and quality service.
- Supervised staff during peak periods, ensuring high efficiency in service delivery.
- Addressed customer complaints swiftly, promoting improved guest satisfaction.
- Organized shift schedules to maximize staffing efficiency and coverage.
- Implemented procedures to improve workflow efficiency and team communication, enhancing overall service delivery.
- Managed inventory to maintain stock levels and minimize waste, supporting operational efficiency.
- Ensured quality control by monitoring food preparation processes for consistency.
- Maintained a clean and organized dining area, enhancing overall guest experience.
Education
High School Diploma -
Alhambra High School
Phoenix, AZ05-2024
Associate of Applied Science -
Maricopa Community Colleges, Phoenix College
Phoenix, AZ04-2024
Skills
- Chemical analysis
- Equipment maintenance
- Equipment repair
- System inspection
- Workflow optimization
- Problem solving
- Time management
- Effective communication
- Instruction giving and receiving
- Relationship building
- Active listening
- Attention to detail
- Continuous improvement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Pool Technician
SILVA POOLS
05.2026 - Current
Assistant Store Manager
QuikTrip
06.2024 - 04.2026
Shift Leader
Wingstop
12.2022 - 04.2024
High School Diploma -
Alhambra High School
Associate of Applied Science -
Maricopa Community Colleges, Phoenix College