Andre Smith
Morrow,GA
Summary
Dedicated and professional technical support specialist with a strong background in providing exceptional customer service in a corporate environment. Proven ability to efficiently resolve complex technical issues while maintaining professionalism. Skilled in troubleshooting hardware and software problems, performing system maintenance, and configuring networks. Experienced in training users on new applications and technologies, collaborating with remote users, and staying up-to-date with the latest developments in the IT industry.
Overview
10
10
years of professional experience
Work History
Implementation Specialist
Lightspeed Automation
Duluth
01.2022 - 09.2024
- Orchestrated the implementation of state-of-the-art automation systems tailored to client specifications, boosting operational efficiency by up to 40%
- Developed a comprehensive training protocol that reduced client onboarding time by 30%, enhancing user experience and system adoption
- Created detailed project documentation and reports that improved project transparency and stakeholder communication
- Familiarized new clients with products and services by providing training on new systems
- Maintained up-to-date knowledge of industry developments to provide strategic advice on implementations
Project Manager
365 Smartshop Retail
Troy
01.2021 - 09.2024
- Strategically managed technology initiatives with project budgets exceeding $1M, focusing on enhancing customer experience and operational efficiency
- Led a team of 12 project personnel, instilling a culture of agile development and continuous improvement that reduced project delivery times by 35%
- Spearheaded negotiations with key vendors and service providers, reducing project costs by over 25% while maintaining quality standards
- Traveled to customer sites to keep projects on schedule while maintaining high quality
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Radiology Technician Assistant
Northside Hospital
Lawrenceville, GA
01.2018 - 12.2021
- Provided excellent customer service to all patients and their families
- Collaborated with physicians, nurses, and other healthcare personnel in order to ensure quality care for over 100 patients a day.
- Maintained accurate records of patient data and images obtained during examinations
- Supported Radiology Technicians during complex procedures by anticipating needs for additional supplies or equipment, ensuring a smooth process from start to finish.
IT Support Engineer
Wipro LLC
Atlanta, GA
07.2017 - 02.2019
- Assisted in the design, implementation and management of LANs, WANs and Wi-Fi networks
- Resolved incidents related to hardware, software applications or network connectivity issues
- Managed over 30 user accounts, permissions and access rights in Active Directory
- Troubleshot issues on device-specific problems, network performance, and internet connectivity
Account Manager, Preferred Accounts
UnitedHealthcare
Kingston, NY
09.2014 - 07.2017
- Tracked detailed records of client interactions using customer relationship management software, enabling efficient follow-up on inquiries and concerns.
- Streamlined benefits enrollment process for increased efficiency and accuracy, ensuring timely access to coverage for clients.
- Maintained confidentiality of all employee information.
- Answered questions about eligibility determinations and plan options.
- Collaborated effectively with sales, HR and payroll representatives.
Education
Bachelor of Science - Kinesiology
University of Buffalo
Buffalo, NY01.2006
High School Diploma -
Peekskill High School
Peekskill, New York01.2005
Skills
- Advanced Project Management
- Strategic Planning and Execution
- Budgeting and Financial Oversight
- Team Leadership and Staff Development
- Client Relations and Stakeholder Management
- Risk Management and Mitigation Strategies
- Inventory Management
- Issue Resolution
Timeline
Implementation Specialist
Lightspeed Automation
01.2022 - 09.2024
Project Manager
365 Smartshop Retail
01.2021 - 09.2024
Radiology Technician Assistant
Northside Hospital
01.2018 - 12.2021
IT Support Engineer
Wipro LLC
07.2017 - 02.2019
Account Manager, Preferred Accounts
UnitedHealthcare
09.2014 - 07.2017
Bachelor of Science - Kinesiology
University of Buffalo
High School Diploma -
Peekskill High School