JENNIFER ELORREAGA
El Paso
Summary
Highly skilled professional and organized with a solid experience in overseeing accurate and timely completion of projects, payroll processing and maintenance activities. Skilled at at identifying or anticipating problems and providing solutions. Excels through training to excel in performance. Possess thorough understanding of payroll regulations, practices and compliance within the U.S. Strong organizational skills, as well as the ability to handle multiple tasks simultaneously and within tight deadlines, while producing quality and consistent work. Excels in identifying and resolving complex payroll issues and compliance issues quickly and efficiently. An Implementation Consultant with 13 years of experience and a Project Manager with 6 years of experience, helping clients enhance businesses through careful introduction to different systems. Satisfied only when customers successfully integrate new systems and improve operations. Provides streamlined, timely operational augmentations with minimal service interruptions.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Implementation Specialist
Zuma Payroll & Processing
01.2025 - Current
- Led payroll implementation projects, ensuring adherence to compliance standards and client requirements.
- Streamlined onboarding processes, enhancing efficiency for new clients and reducing setup time.
- Developed training materials and conducted workshops for clients on payroll system functionalities.
- Collaborated with cross-functional teams to identify process improvements and optimize system configurations.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Analyzed client feedback to refine service offerings and enhance user experience with payroll solutions.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
- Ensured seamless system integration, conducting thorough testing and troubleshooting before final deployment.
- Established clear project milestones and deliverables, ensuring timely completion of tasks and transparent communication to stakeholders.
- Implemented robust risk management strategies throughout projects, proactively identifying potential roadblocks and mitigating them effectively.
- Increased customer satisfaction, providing expert guidance and support throughout implementation process.
- Improved project outcomes, conducting detailed requirement analysis sessions with stakeholders to align expectations and deliverables.
- Reduced client onboarding time with creation of streamlined processes tailored to specific industry needs.
HCM Implementation Consultant/Project Manager
Paytech
01.2022 - 08.2024
- Spearheaded UKG Pro implementations, conducting thorough client startup and requirements-gathering meetings
- Collaborated with cross-functional teams to ensure seamless integration and adoption of UKG system for diverse clients
- Maintained comprehensive project documentation, ensuring transparency and adherence to project timelines
- Provided expert product knowledge and subject matter expertise to clients, guiding them through system customization and testing
- Record and communicate implementation progress in project management software
- Maintained implementation log with tasks, completion dates, issues and ownership; share log with appropriate internal and external members on regular basis
- Created user documentation including system setup instructions and user manuals.
- Managed project scope and budget, delivering solutions that met client expectations and business needs
- Led data mapping and validation processes, ensuring accurate conversions from legacy systems to UKG Pro
- Conducted parallel testing cycles, ensuring payroll accuracy and system readiness before full deployment
- Raised any concerns quickly to internal team members or management and escalate when necessary
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives
- Effectively managed scope by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness
- Managed 15 client projects from start to finish with anywhere from 3 – 5,500 employees per company with budgets up to 100K
- Received 5-star rating from customer due to exemplary service. Frequently requested by former clients for additional support and new projects
Implementation Specialist II
ADP
05.2016 - 09.2021
- Successfully implemented HCM solutions including pay cards, for clients ranging from small businesses to large enterprises with a weekly caseload of 11 – 17 clients
- Recognized for highest client load on a team of 11 employees
- Successfully implemented HCM solutions, including pay cards, for clients ranging from small businesses to large enterprises
- Led client meetings to establish requirements, timelines, and system configurations tailored to business needs
- Worked closely with sales partners and clients, ensuring a smooth transition from implementation to service support
- Delivered client training and supervised software integration, ensuring compliance with payroll regulations and standards
- Utilized a consultative approach to exceed client expectations, consistently meeting deadlines and project goals
- Managed system performance monitoring, user access, and password administration, ensuring secure and efficient operations
- Successfully managed multiple projects concurrently by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals, maintaining strict deadlines without compromising quality or scope
- Planned, designed, and scheduled phases for large projects
- Developed strong relationships with clients, fostering trust and confidence in the implementation process
- Implemented risk mitigation strategies to minimize potential issues and ensure smooth project progression
- Facilitated collaboration between diverse teams to achieve common goals and drive project success
- Streamlined communication channels across departments, resulting in improved information flow for more informed decision-making during projects
Client Service Representative
ADP
04.2008 - 04.2016
- Managed payroll deduction setups and provided backend support for small business clients
- Conducted detailed payroll report reviews with clients, resolving issues related to payroll discrepancies.
- Guided clients through payroll processes, including quarterly tax filings, and year-end W-2 reconciliations.
- Served as a Team Verifier, overseeing the accuracy and compliance of payroll setups across the team.
- Handled sensitive client information with discretion, ensuring confidentiality at all times
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations
- Maintained records of all payroll taxes paid to government agencies on a monthly basis
- Researched changes in payroll taxes regulations and implemented necessary updates
- Reviewed, analyzed and prepared payroll tax reports to ensure accuracy of employee deductions
- Identified discrepancies in payroll taxes, corrected errors and ensured timely filing of returns
- Conducted audits of current payroll tax processes
- Prevented amendments by performing necessary Payroll Tax adjustments
Education
BBA - Concentration in HR Management
Southern New Hampshire University
Hooksett, NHSkills
- Mentoring New Hires
- Payroll Processing
- Project Management
- Implementation Experience
- Configuration and Management
- Project Scope Assessment
- Client training
- Issue Resolution
- System Testing
- Advanced Excel
- Organizational Skills
- SQL
- Salesforce
- Smart Sheets
- Microsoft Office Suite
- OneNote
- Issue resolution
- Telephone and email etiquette
- Project management
Certification
- Certified for UKG implementation 04/2022 - Present
- FPC Certification in 10/2014
- Payroll & Tax Fundamentals in 05/2014
- Pay Train in 10/2008
Timeline
Implementation Specialist
Zuma Payroll & Processing
01.2025 - Current
HCM Implementation Consultant/Project Manager
Paytech
01.2022 - 08.2024
Implementation Specialist II
ADP
05.2016 - 09.2021
Client Service Representative
ADP
04.2008 - 04.2016
BBA - Concentration in HR Management
Southern New Hampshire University