Andre Smith
Grand Prairie,TX
Summary
Dynamic finance professional with a proven track record at Santander Consumer USA, specializing in resolving payment disputes and ensuring compliance. Excelled in customer support and data entry, significantly enhancing transaction processing efficiency. Adept at adapting to change and driving results, demonstrating a goal-oriented mindset and a commitment to accuracy and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Sr- Representative
Santander Consumer USA
12.2013 - 12.2024
- Research and resolve accounts according to payment disputes in relation to missing payments, misapplied payment, unauthorized payments and overpayments
- Help with retrieving old contracts that was funded but was missing dealer signatures, contract assignment forms and customer signatures in order to be in compliance.
- Adapt to change in workflows, be available to switch processes as needed by adapting to change
- Send exception report every Friday to the Funding Managers Backup the mail team by working kickback report, fax queue and sending manifest to Iron Mountain.
- Respond via email to associates, credit buyers and dealers.
Billing & Inventory Clerk
AutoNation
03.2012 - 12.2013
- Perform reconciliations and account analysis.
- Researching and correcting account discrepancies
- Prepare journal entries
- Audit various records to verify accuracy
Account Payable/Accounts Receivable Clerk
Mercedes-Benz Financial Services
05.2008 - 05.2012
- Process and research check request and payments
- Perform AP functions such as processing invoices and cutting checks for internal customers.
- Posting and closing out retail/lease accounts.
- Release titles/lien releases on close accounts.
- Processing accounting functions in various databases such FAW, Lotus Notes and SAP.
Education
No Degree - Accounting And Finance
Texas Tech University
Lubbock, TXHigh School Diploma -
Lincoln High School
Dallas, TX05-1994
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Transaction processing
Timeline
Sr- Representative
Santander Consumer USA
12.2013 - 12.2024
Billing & Inventory Clerk
AutoNation
03.2012 - 12.2013
Account Payable/Accounts Receivable Clerk
Mercedes-Benz Financial Services
05.2008 - 05.2012
No Degree - Accounting And Finance
Texas Tech University
High School Diploma -
Lincoln High School
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