Summary
Overview
Work History
Education
Skills
Timeline
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Clayton George

New Port Richey,FL

Summary

Results-driven Senior Collections Agent with 11+ years of success in recovering high-volume delinquent auto loan accounts. Proven expertise in skip tracing, negotiating repayment plans, and ensuring full FDCPA compliance. Recognized for exceeding KPIs, mentoring new agents, and delivering consistent account resolution outcomes. Seeking to contribute my deep knowledge of consumer finance and collections operations to a growth-oriented team.

Overview

16
16
years of professional experience

Work History

Senior Collections Agent

Santander Consumer USA
06.2013 - 06.2024
  • - Recovered over $500K+ annually from delinquent accounts by managing a queue of 300+ accounts monthly.
  • - Conducted advanced skip tracing and outbound negotiations to resolve payment delinquencies and reduce charge-offs.
  • - Maintained 100% compliance with FDCPA/TCPA, receiving top QA scores across audit cycles.
  • - Mentored and trained junior agents, improving team productivity and adherence to best practices.
  • - Collaborated with leadership to optimize scripts, workflows, and system documentation.
  • - Consistently ranked in the top 10% of agents for collections performance across multiple quarters.

Customer Service Representative

Valero Energy Corporation
07.2008 - 06.2013
  • - Delivered exceptional service in a fast-paced retail environment, earning multiple Spirit Awards for excellence.
  • - Accurately handled high-volume cash and card transactions while adhering to company cash control policies.
  • - Maintained store appearance and compliance with health and safety standards during all shifts including overnights.
  • - Spearheaded fundraising campaigns raising hundreds of dollars for Childrens Miracle Network and MDA.
  • - Frequently filled in on short notice to ensure store coverage and operational continuity.

Education

High School Diploma -

Pine Creek High School
Colorado Springs, CO
01.2008

Skills

  • Collections & Recovery:
  • - Auto Loan Collections, Skip Tracing, Account Reinstatement, Charge-Off Prevention
  • Compliance & Tools:
  • - FDCPA, TCPA, DMS, Salesforce, Microsoft Office
  • Soft Skills:
  • - Conflict Resolution, Call De-escalation, Team Mentoring, Time Management

Timeline

Senior Collections Agent

Santander Consumer USA
06.2013 - 06.2024

Customer Service Representative

Valero Energy Corporation
07.2008 - 06.2013

High School Diploma -

Pine Creek High School

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