Summary
Overview
Work History
Education
Skills
Timeline
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Andre Spence

Franklin,IN

Summary

Dynamic professional with extensive experience in customer service and team training at CARCHEX. Proven ability to engage clients through persuasive communication and problem-solving skills, resulting in increased customer satisfaction. Highly organized and adaptable, with a strong focus on delivering exceptional service and achieving positive outcomes.

Overview

7
7
years of professional experience

Work History

Transfer Agent

CARCHEX
09.2024 - 03.2025
  • Make over 400 outbound calls daily connecting with drivers, persuading uninterested drivers to consider our services by using knowledge and rebutting to show our value over our competitors
  • Receive inbound calls of interested drivers or current policy owners and directing them to the appropriate department for further assistance

Front Desk Supervisor

Tindeco Wharf
09.2022 - 04.2024
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.

Customer Service Representative

Microcenter
09.2018 - 02.2019
  • Provided customers with general product knowledge and recommendations.
  • Convinced customers to invest in product warranty by using value statements and product knowledge
  • Maintained a clean workspace in order to make taking inventory a stress free process

Education

University of Maryland, Eastern Shore
Princess Anne, MD

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Computer skills
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication

Timeline

Transfer Agent

CARCHEX
09.2024 - 03.2025

Front Desk Supervisor

Tindeco Wharf
09.2022 - 04.2024

Customer Service Representative

Microcenter
09.2018 - 02.2019

University of Maryland, Eastern Shore

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Andre Spence