Andre Tapang
Kent
Summary
Skilled current Light Rail Operator with background in managing transportation services for urban transit systems. Experience includes scheduling, route planning, teaching new operators and ensuring passenger safety during commutes. Strengths include high-level operational knowledge, patience, problem-solving skills, and adherence to safety protocols. Demonstrated impact by maintaining on-time performance and contributing to customer satisfaction in previous roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Light Rail Operator
King County Metro
Bellevue
03.2023 - Current
- Operated light rail vehicles safely and efficiently along designated routes.
- Conducted daily pre-trip inspections to ensure compliance with safety regulations.
- Monitored passenger behavior to enforce adherence to safety protocols.
- Communicated with dispatch to report service disruptions and emergencies.
- Monitored passenger behavior and ensured adherence to safety protocols.
- Communicated with dispatch to report service disruptions or emergencies.
- Conducted pre-trip inspections on equipment and reported maintenance needs.
- Responded promptly to passenger inquiries and provided information on services.
- Assisted in teaching new operators of current rules of operating a light rail vehicle.
Transit Bus Operator
King County Metro
Bellevue
05.2018 - 03.2023
- Operated transit buses safely along designated routes and schedules.
- Conducted pre-trip inspections to ensure vehicle safety and readiness.
- Monitored traffic conditions for timely arrivals and departures.
- Assisted passengers with boarding, disembarking, and mobility devices.
- Communicated effectively with dispatch regarding service issues or emergencies.
- Enforced safety protocols to maintain a secure environment for passengers.
- Maintained accurate records of daily operations and incidents as required.
- Delivered announcements regarding route changes and delays over public address system.
Customer Service Representative
IKEA
Renton
02.2017 - 03.2018
- Assisted customers with product inquiries and store navigation.
- Processed transactions using point-of-sale systems efficiently.
- Resolved customer complaints through active listening and problem-solving.
- Trained new staff on customer service protocols and procedures.
- Managed inventory levels and restocked merchandise as needed.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Food Service Worker
IKEA
Renton
02.2016 - 03.2018
- Prepared and served meals according to health and safety standards.
- Maintained cleanliness of kitchen and dining areas to ensure safety.
- Assisted in inventory management and stock rotation for fresh ingredients.
- Operated kitchen equipment, including ovens, grills, and fryers efficiently.
- Collaborated with team members to deliver exceptional customer service.
- Followed food presentation guidelines to enhance meal appeal.
- Trained new staff on food handling procedures and workplace policies.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
Education
Some College (No Degree) -
College of Southern Nevada
Henderson, NVSome College (No Degree) -
Bellevue College
Bellevue, WASkills
- Vehicle operation
- Route navigation
- Safety compliance
- Equipment maintenance
- Emergency response
- Customer relationship management
- Conflict resolution
- Time management
- Attention to detail
- Problem solving
Affiliations
- Gardening and Landscape work
- Maintenance of personal vehicles
- Detailing exterior and interiors of cars and boats
- Care for the two dogs I have
- Hikes and Sightseeing
Certification
- Commercial Drivers License (Class B)
Passenger Endorsements
LIC#: WDLBZZ1BB33B
- Light Rail Operator ROW Card (license to operate trains)
References
References available upon request.
Timeline
Light Rail Operator
King County Metro
03.2023 - Current
Transit Bus Operator
King County Metro
05.2018 - 03.2023
Customer Service Representative
IKEA
02.2017 - 03.2018
Food Service Worker
IKEA
02.2016 - 03.2018
Some College (No Degree) -
College of Southern Nevada
Some College (No Degree) -
Bellevue College