Andre Tate
Pickerington ,OH
Summary
Proficient in problem-solving and working in a fast-paced environment. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and coworkers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Member Services Representative
Wheels Up
04.2022 - 07.2023
- Monitor daily flight activity of members to ensure complete accuracy
- Facilitate smooth transition of flight briefings between all shift changes
- Listen and engage with member in communication to build relationships and handle logistics of each reservation (land, air, catering, special requests)
- Account Management of Member Trip Profile
- Responsible for briefing crew members both verbally and electronically on all aspects of each trip
- Actively maintains Case Management Documentation and Members Profile
Senior Account Specialist
BMW Financial Services
05.2016 - 04.2022
- Assist representatives and customers with financial account questions and requests
- Training newly hired representatives
- Provide excellent customer services to all customers via Telephone
- Resolved rep escalated issues
- Written correspondence
Warehouse Associate
Cardinal Heath Inc
03.2008 - 05.2016
- Complete overall operations of shipping, packaging and receiving efficiently while meeting high productivity goals
- Qualified to maintain specialized product areas
- Material Handling Equipment (MHE) Certified Trainer
- Lead morning exercise and team meetings.
Assistant Kitchen Manager
Roosters
07.1999 - 03.2008
- Oversee all kitchen operations, ensuring proper orders, cleanliness and organized set up
- Traveled as a Franchise Training Lead, trained new hires for new restaurant openings
- Prepared meals in a high demand and fast paced environment while multi tasking and managing other kitchen staff.
Education
Business Management
Columbus State Community College
Columbus, OHDiploma - College Prep
Eastmoor Academy
417 S Weyant Ave, Columbus, OH 43213Skills
- Data collection
- Microsoft Office
- Microsoft Word
- Management & leadership skills
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Maintaining data integrity by detecting errors
- Development in any professional field
- Sensitive Information Handling
Timeline
Member Services Representative
Wheels Up
04.2022 - 07.2023
Senior Account Specialist
BMW Financial Services
05.2016 - 04.2022
Warehouse Associate
Cardinal Heath Inc
03.2008 - 05.2016
Assistant Kitchen Manager
Roosters
07.1999 - 03.2008
Business Management
Columbus State Community College
Diploma - College Prep
Eastmoor Academy