Overview
Work History
Education
Skills
Timeline
Generic

Andre Thomas

Cohoes,NY

Overview

7
7
years of professional experience

Work History

Customer Service Teammate

Price Chopper
11.2024 - Current
  • Managed high call volume, prioritizing tasks to ensure timely assistance for all customers.
  • Enhanced customer satisfaction by addressing and resolving inquiries efficiently and professionally.
  • Continuously sought opportunities for professional development through attending workshops and staying current with industry trends, ensuring high-quality service delivery.
  • Streamlined customer service processes for improved response times and increased customer loyalty.

Guest Service Associate

Cumberland Farms
03.2024 - 09.2024
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.

Youth Development Specialist

LaSalle School
08.2023 - 03.2024
  • Maintained documentation and records of training activities and group events.
  • Organized and attended meetings, trainings and conferences with foster parents to deliver information on youth progress.
  • Led group discussions promoting critical thinking skills, empowering youth to make informed decisions about their futures.
  • Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
  • Created and facilitated recreation and education activities for youths to engage in groups in safe environment.

Front End Associate

Rite-Aid Pharmacy
05.2023 - 09.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.

Line Attendant

Hoffman's Car Wash
09.2022 - 09.2023
  • Ensuring quick and effective cleaning services to customers
  • Working with various machines, as well as spraying, scrubbing, applying cleaners and proper chemicals
  • Maintaining general cleanliness of the facility

Stocking Service Associate

Walmart
07.2020 - 09.2022
  • Supported efficient and timely replenishment of the sales floor
  • Organized shelves and displays to maintain visual appeal of the store
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or organizing products as needed

Gardening Assistant

The Vegetable Project
03.2018 - 03.2020
  • Assisted the head gardener in raising and maintaining the standards of presentation in the gardens
  • Assist in using hand tools for various gardening tasks including digging, planting, weeding, pruning, planting and watering
  • Daily maintenance tasks such as litter clearance, emptying litter bins, leaf sweeping

Education

High School Diploma -

Albany High School
Albany

Skills

  • Punctuality
  • Adaptability
  • Communication
  • Teamwork
  • Problem solving
  • Attention to detail
  • Peer mediation

Timeline

Customer Service Teammate

Price Chopper
11.2024 - Current

Guest Service Associate

Cumberland Farms
03.2024 - 09.2024

Youth Development Specialist

LaSalle School
08.2023 - 03.2024

Front End Associate

Rite-Aid Pharmacy
05.2023 - 09.2023

Line Attendant

Hoffman's Car Wash
09.2022 - 09.2023

Stocking Service Associate

Walmart
07.2020 - 09.2022

Gardening Assistant

The Vegetable Project
03.2018 - 03.2020

High School Diploma -

Albany High School

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Andre Thomas