Andre Tookes
Atlanta,GA
Summary
Freight handler with expertise in shipping and handling processes, demonstrating strong adherence to safety protocols and operational guidelines. Proven ability to conduct thorough inspections and maintain high standards of accuracy in freight management. Recognized for initiative and reliability in fast-paced environments, ensuring timely and efficient delivery operations.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Freight Handler/Forklift Operator
Gordon Food Service
Atlanta, GA
11.2024 - Current
- Operated forklifts and pallet jacks for efficient loading and unloading of freight, ensuring timely delivery.
- Promoted from freight hauler to pallet sorter after mastering forklift operation.
- Sorted and organized warehouse products to facilitate swift retrieval and improve order accuracy.
- Conducted routine equipment inspections to ensure safety compliance.
- Maintained cleanliness and organization of work areas consistently.
- Collaborated with team members to enhance loading processes.
- Trained new staff on safety protocols and procedures to enhance workplace safety and compliance.
- Inspected shipments for damage and promptly reported discrepancies.
Logistics Customer Service Lead
Cardone Training Technologies, Inc
Miami, FL
08.2017 - 08.2023
- Led customer service team to enhance support and satisfaction levels.
- Directed customer service staff activities, including training, coaching and performance management.
- Trained staff on product knowledge and effective communication techniques.
- Developed training materials to improve service delivery standards.
- Coordinated cross-departmental collaboration to resolve customer issues efficiently.
- Implemented feedback mechanisms to gather insights for service improvement.
- Conducted performance evaluations to mentor team members and enhance their skills.
- Resolved escalated issues from team members or customers in an efficient manner.
- Oversaw daily operations ensuring adherence to company policies and procedures.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Managed escalated customer inquiries to resolve issues with professionalism and empathy.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
- Shipping & receiving specialist, respond to all emails assisting clients & employees, provide daily stats for the department, prepare, package & process orders, supply company & employees with supplies, daily office runner, over the phone & in person customer service skills, ordering supplies, excellent team member skills, expertise with zendesk, shipping easy, Shopify, all carrier websites.
- Instructed employees and temporary staff on tasks during shifts to ensure smooth operations.
- Maintained accurate records of outgoing and incoming shipments.
- Received and inspected incoming shipments for quality and accuracy.
- Organized inventory in designated storage areas for easy access.
- Coordinated with suppliers to resolve discrepancies in shipments.
Mail Handler
United States Postal Service
Miami, FL
09.2017 - 02.2018
- Sorted incoming mail by zip code and delivery routes to improve logistics.
- Operated automated sorting machines to streamline mail processing.
- Loaded and unloaded mail trucks, ensuring timely dispatch of parcels.
- Organized outgoing mail into designated bins per postal regulations.
- Collaborated with team members to meet daily operational goals.
- Maintained organization and cleanliness in mail processing area to support operations.
- Assisted in training new staff on sorting procedures and safety protocols.
- Handled customer inquiries regarding package tracking and delivery status.
Warehouse Worker
Macy's Furniture Warehouse
10.2014 - 08.2017
- Loaded and unloaded containers, processed supply orders, pulled materials, packed boxes, and placed orders in the delivery area.
- Operated warehouse equipment to efficiently move furniture between loading docks and storage.
- Organized inventory to ensure accurate stock levels and easy access for fulfillment.
- Assisted in unloading deliveries, verifying items against shipping documents for accuracy.
Education
Bachelors - Business Administration
Miami Dade College
Miami, FL07-2028
Skills
- Customer service
- Project management
- Team collaboration
- Logistics coordination
- Inventory management
- Process optimization
- Staff training
- Equipment operation
- Safety compliance
- Warehouse support
Certification
- Forklift Certification
- Driver's License
- January 2019 to April 2027
Timeline
Freight Handler/Forklift Operator
Gordon Food Service
11.2024 - Current
Mail Handler
United States Postal Service
09.2017 - 02.2018
Logistics Customer Service Lead
Cardone Training Technologies, Inc
08.2017 - 08.2023
Warehouse Worker
Macy's Furniture Warehouse
10.2014 - 08.2017
Bachelors - Business Administration
Miami Dade College