Andre Wilkes
Alexandria,VA
Summary
Motivated student with a strong willingness to learn and contribute, eager to apply classroom knowledge to real-world experiences. Effective communicator and collaborative team member, bringing fresh perspectives and a strong work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pest Control Technician
Frontline Pest Professionals
Manassas, VA
04.2023 - Current
- Determine the type of pests present such as insects, rodents, or wildlife, and assess the extent of the infestation
- Developing Treatment Plans: Create customized treatment plans based on the type of pests, the severity of the infestation, and the specific needs of the property owner
- Applying Pest Control Products: Safely and effectively apply pesticides, baits, traps, or other pest control products to eliminate or control pests
- Implementing Pest Prevention Measures: Provide recommendations to property owners on how to prevent future pest problems, such as sealing entry points, removing attractants, and maintaining proper sanitation
- Documenting Work: Maintain accurate records of pest control treatments performed, including the type and amount of products used, areas treated, and any follow-up recommendations.
Flag Football Referee
Flagstar Football
McLean, VA
01.2022 - 04.2023
- Confirmed scores with scorekeepers at the end of each quarter, half, game.
- Communicated decisions to coaches, players, and spectators in a professional manner.
- Encouraged good sportsmanship from all participants throughout every match.
- Organized and managed teams before, during, and after games.
- Kept track of time remaining in each period of play.
- Called fouls, offsides, penalties. As necessary to ensure adherence to the rules of the game.
Assistant Manager
Dollar Tree
Falls Church, VA
05.2020 - 01.2022
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
Customer Service Manager
Giant Food Stores
Alexandria, VA
09.2018 - 05.2020
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Developed and implemented strategies for providing excellent customer service experience.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
Education
BBA - Entrepreneurial Management
Virginia Union University
Richmond, VA05-2025
High school diploma -
T.C. Williams High school
01.2020
Skills
- Integrated Pest Management Practices
- Exclusion Work
- Customer Service
- Problem Solving
- Active Listening
- Professionalism
- Coaching
- Communication
Certification
- Pest Control Technician License VA
- Pest Control Technician License MD
- Pest Control Technician License DC
- Pesticide Applicator Certification
- OSHA Safety Training Certification
Accomplishments
- Dean’s List Student Fall 2022 Semester
- Associate’s Degree in General Studies
- Business Honor Society
- Captain Of Men's Club Basketball Team at Radford University
- Support staff at Virginia Tech Football Games
- Organized church fundraising event and food drive
- Won Men’s Freshman, Junior Varsity, and Varsity Basketball MVP awards at T.C. Williams High School.
Timeline
Pest Control Technician
Frontline Pest Professionals
04.2023 - Current
Flag Football Referee
Flagstar Football
01.2022 - 04.2023
Assistant Manager
Dollar Tree
05.2020 - 01.2022
Customer Service Manager
Giant Food Stores
09.2018 - 05.2020
BBA - Entrepreneurial Management
Virginia Union University
High school diploma -
T.C. Williams High school
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