Andre Williams
Rochester
Summary
Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology.
Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent the field and support of desktop applications.
Overview
4
4
years of professional experience
Work History
Delivery Coordinator
UPS
Rochester
12.2023 - Current
- Perform accurate and timely data entry for incoming and outgoing shipments using UPS logistics systems
- Track and update delivery records, manifests, and shipping logs to ensure real-time accuracy Provide front-line customer service by responding to tracking inquiries, delivery concerns, and service issues via phone, email, and in person
- Coordinate daily with drivers, warehouse staff, and dispatch to ensure efficient package processing and delivery
- Resolve customer complaints professionally and escalate complex issues to management when necessary
- Prepare and print shipping labels, invoices, and related documentation
- Maintain organized digital and physical records in compliance with company and UPS policies
- Monitor package inventory and assist with general clerical duties including filing, scanning, and reporting
- Utilized various software programs such as Excel spreadsheets for tracking purposes.
- Performed data analysis tasks using SQL queries or other reporting tools.
Expat Support specialist
H&r Block
Rochester
01.2026 - 06.2026
- Assisted international and expatriate clients with U.S. tax preparation requirements, ensuring compliance with IRS regulations and foreign income reporting standards.
- Reviewed and organized complex financial data, including foreign income, tax treaties, and multi-country documentation.
- Conducted data analysis on client tax profiles to identify discrepancies, optimize filings, and ensure accuracy across systems.
- Utilized internal tax software and data tools to input, validate, and reconcile large volumes of financial information.
- Collaborated with tax professionals and cross-functional teams to resolve client issues and streamline workflows.
- Maintained high accuracy in data entry and performed data cleansing to eliminate errors and inconsistencies in client records.
- Generated reports and summaries from client data to support tax filing decisions and improve processing efficiency.
- Provided customer support to expat clients via phone and digital channels, explaining tax obligations and resolving inquiries.
- Ensured confidentiality and secure handling of sensitive financial and personal data.
- Identified process improvement opportunities using data trends, contributing to enhanced team productivity and client satisfaction.
- Utilized SQL for querying and extracting relevant data from large databases.
- Updated customer database information on a regular basis using Excel spreadsheets.
- Designed dashboards using Tableau or Power BI for real-time visualization of key performance indicators.
Delivery Clerk
Home Depot
02.2023 - 12.2023
- Coordinate and schedule customer deliveries, ensuring accurate and timely shipment of merchandise
- Provide outstanding in store and phone based customer service, assisting with order tracking, delivery status, and resolving product or service concerns
- Utilize Home Depot systems to process delivery orders, enter customer information, and update shipping details
- Communicate effectively with delivery drivers, dispatchers, and store associates to ensure smooth logistics and on-time delivery
- Prepare delivery paperwork, load manifests, and necessary documentation for outbound shipments
- Monitor inventory availability and coordinate substitutions or follow-ups for backordered items
- Maintain organized and up-to-date records for all deliveries and customer interactions
- Assist with clerical tasks including scanning, filing, and report generation as needed
Mail Sorter
Amazom
11.2022 - 10.2023
- Sort and scan incoming and outgoing packages using handheld scanners to ensure accurate routing within Amazon’s distribution network
- Organize parcels by size, destination, and delivery priority in a fast-paced, high-volume environment
- Assist with staging, loading, and unloading delivery containers to support efficient last-mile delivery
- Inspect packages for damage, labeling errors, or delivery issues, reporting discrepancies to shift supervisors
Closing expert
Target
01.2022 - 11.2022
- Lead end of day store operations, including zoning, restocking, and securing the sales floor for the next business day
- Ensure all merchandise is organized, properly shelved, and displays are reset according to store standards
- Provide exceptional guest service by assisting customers with final purchases, returns, and product inquiries during evening hours
- Perform store closing procedures, including cash register reconciliation, security checks, and loss prevention protocols
Unloader
Walmart
01.2022 - 11.2022
- Unload merchandise from delivery trucks using manual and powered equipment, ensuring safe handling and accurate placement
- Sort and organize freight by department, size, and priority for efficient stocking and distribution to sales floor or storage areas
- Inspect incoming shipments for damage, accuracy, and compliance with Walmart receiving standards
- Assist with backroom organization, ensuring products are labeled, stored, and rotated properly
- Operate pallet jacks, rollers, and other equipment in accordance with safety procedures
Education
Stoney Creek Highs School
Skills
- Microsoft SQL
- Microsoft Power Bi
- Data analysis
- Microsoft Excel
- SQL querying
- Data visualization
- Customer relationship management
- Delivery coordination
- Lookup functions
- Excel shortcuts
Timeline
Expat Support specialist
H&r Block
01.2026 - 06.2026
Delivery Coordinator
UPS
12.2023 - Current
Delivery Clerk
Home Depot
02.2023 - 12.2023
Mail Sorter
Amazom
11.2022 - 10.2023
Closing expert
Target
01.2022 - 11.2022
Unloader
Walmart
01.2022 - 11.2022
Stoney Creek Highs School