Accomplished Network Engineer skilled at network troubleshooting, client support, and relationship building dedicated to providing excellent customer service and resolving complex technical issues. Andre brings a collaborative approach to developing solutions based on strong relationships with port executives and staff. Andre has worked alongside several key employees and executives within the Louisiana Maritime industry and has a proven track record of maintaining customer satisfaction, system security, and network integrity.
Work History
Solutions Engineer
3 Years 4 Months
Evalv IT, LLC | 04.2023 - Current
Provided customer support, developed solutions, and solved critical problems with clients.
Oversaw IT project timelines and resources to deliver successful outcomes.
Network hardware installation and maintenance.
Physical Network infrastructure, virtualization, and VLAN implementation.
Client Onboarding/Offboarding procedures.
Collaboration with vendors and technicians to resolve complex network issues.
Collaborated with various vendors to enhance network and cybersecurity measures.: Palo Alto Networks, Ubiquiti Networks, Verkada, Acronis Cyber Protect, SentinelOne, BlackPoint Cyber, NinjaOneRMM, PII Protect.
Executed key projects focused on enhancing security and network infrastructure.: PPHTD Access control system upgrade, PPHTD River Security Network Installation, PPHTD Firewall changeover, City of Bogalusa IT Emergency Contract, Port of South Louisiana Cyber and Security Network maintenance contract.
Network Communication Systems Specialist(25H)
7 Years 1 Month
Louisiana Army National Guard | 07.2019 - Current
Established tactical networks that enabled secure communications for vendors, enhancing operational effectiveness.
Led small network teams to ensure effective communication and collaboration during operations.
Two deployments (2021-2023) to Saudi Arabia and Kuwait where he operated in the TOC and Tactical Network Command Center (TNCC) on 24-hr operations along with Red Cross and The Regional Cyber Center (RCC)