Matthew DiMare
Solutions Architect / Pre-Sales Engineer
Woodstock,GA
Summary
Accomplished Solutions Architect with a proven track record at Novatech, Inc, enhancing customer satisfaction and optimizing technical solutions. Expert in technical architecture and client relationship management, I've successfully led teams to exceed performance metrics by fostering innovation and streamlining processes. Skilled in network design and sales support, my approach significantly improves operational efficiency and project outcomes. Analytical development leader well-versed in technical architecture, solution development and deployment support. Valuable in review of proposals, making effective choices and contributing to entire development lifecycle. Excellent communication, planning and decision-making skills.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work History
Solutions Architect / Pre-Sales Engineer
Novatech, Inc
04.2022 - Current
- Worked closely with Outside Sales team and Technical Account Managers who engage the prospect and customers, as well as Professional Services team who installs designed solutions
- Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
- Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
- Developed successful client cost estimates and proposals for projects that ranged from as little as $5000 to over $500,000 dollars
- Understanding client environments and new technology insertion best practices
- Managed project timelines effectively while juggling multiple priorities, consistently meeting deadlines without compromising quality.
- Assisting in improving the overall customer service experience
Professional Services Engineer
Novatech, Inc
11.2020 - 04.2022
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful Network and Server Infrastructure project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Collaborated with other departments to facilitate successful project completion.
Hosted Services Team Lead
Right Networks LLC
09.2017 - 11.2020
- Managed over 50 CPA firms and over 1400 users while meeting SLA times
- Consistently met or exceeded departmental performance metrics by setting achievable yet challenging goals for the team and providing ongoing support and encouragement throughout each project.
- Proactively identified potential process bottlenecks or inefficiencies within the department before they escalated into larger issues, implementing necessary adjustments and improvements as needed.
- Served as the main point of contact for escalated customer issues, effectively resolving them while maintaining strong relationships with clients.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for growth and development.
- Conducted regular performance evaluations to provide constructive feedback on areas of strength or needing improvement, enabling continuous professional growth within the team.
- Managed scheduling, ensuring optimal coverage during peak hours while also accommodating employee availability and preferences.
- Collaborated with other departments to identify areas of improvement and implement solutions for better cross-functional efficiency.
- Mentored team members to develop their skills and expertise in various aspects of service delivery, resulting in a more versatile and well-rounded workforce.
- Led weekly team meetings to discuss goals, review progress, address challenges, and celebrate successes together as a cohesive unit.
Tire Testing Engineer
Toyo Tires North America
08.2008 - 09.2017
- Constructed test environments and designed and executed test plans.
- Conducted root cause analysis for recurring issues to propose long-term solutions aimed at addressing the underlying problem.
- Collaborated with cross-functional teams to identify potential risks and develop effective mitigation strategies during the testing phase.
- Optimized testing processes through continuous improvement initiatives, resulting in increased efficiency and reduced time to market.
- Inspected and maintained equipment to limit operational disruptions.
- Complied with quality and information security policies and procedures.
Wheeled Vehicle Mechanic (91B)
US Army Reserve
09.1998 - 09.2006
- Performed engine overhauls on various gas and diesel-powered vehicles leading to improved reliability for the fleet.
- Evaluated effectiveness of alternative repair approaches, streamlining processes and increasing overall productivity.
- Collaborated with other mechanics to complete complex repairs, improving teamwork and communication within the unit.
- Sustained vehicle functionality during deployments by performing field expedient repairs under challenging conditions.
- Ensured safe operation of vehicles through meticulous inspections and adherence to safety protocols.
- Assisted in the recovery of damaged or disabled vehicles during training exercises and missions, minimizing downtime.
- Mentored junior mechanics in proper repair techniques and procedures, fostering a culture of continuous learning and improvement.
Education
Associate of Science - Automotive Technology
North Metro Technical College
Acworth, GA 01.2001 - 01.2002
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ 10.2013 - 01.2016
Skills
Improving processes and Solution Optimization
Technical architecture
Customer Relations and Satisfaction
Network design
Cost Estimation
Business Process Analysis
Requirements Gathering
Client Relationship Management
Technical Project Management
Sales Support
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionPaid time offHealthcare benefitsPersonal development programsPaid sick leave401k matchTimeline
Solutions Architect / Pre-Sales Engineer
Novatech, Inc
04.2022 - Current
Professional Services Engineer
Novatech, Inc
11.2020 - 04.2022
Hosted Services Team Lead
Right Networks LLC
09.2017 - 11.2020
Bachelor of Science - Information Technology
University of Phoenix
10.2013 - 01.2016
Tire Testing Engineer
Toyo Tires North America
08.2008 - 09.2017
Associate of Science - Automotive Technology
North Metro Technical College
01.2001 - 01.2002
Wheeled Vehicle Mechanic (91B)
US Army Reserve
09.1998 - 09.2006