Andrea Aceves
Pomona,CA
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over years of management performance.
Overview
7
7
years of professional experience
Work History
Area Manager
Amazon
San Bernardino, CA
04.2024 - Current
- As an Area Manager at Amazon Warehouse, I supervised and managed daily operations, ensuring smooth and efficient workflows
- My responsibilities included monitoring head count to maintain optimal staffing levels, coordinating with various departments for timely and accurate order fulfillment, and implementing safety and operational procedures, which resulted in a significant reduction in workplace incidents
- I conducted performance evaluations, provided ongoing training to enhance team productivity and morale, and utilized specific software to track inventory levels, streamline processes, and optimize warehouse management
- Additionally, I identified and resolved operational bottlenecks, contributing to a notable improvement in overall efficiency.
Human Services Leader
City of Claremont
Claremont, CA
11.2023 - 03.2024
- As a Human Service Leader, I focus on providing essential services to the community
- My role involved developing and implementing programs aimed at improving the well-being of residents, and managing budgets to maximize resource utilization
- I conducted needs assessments to identify community issues, developed strategic plans to address them, and ensured compliance with local, state, and federal regulations
- Additionally, fostering a collaborative and supportive environment, and utilized data-driven approaches to evaluate program effectiveness, leading to enhanced service outcomes for the community.
Shift Leader
Best Buy
Montclair
05.2021 - 09.2023
- Lead and help with the development of other crew members by supporting and directing
- Working on improving store life quality and providing support to other employees
- Daily tasks include making sure inventory is accurate, training new hires, counting deposits, motivating employees, solving order issues, and ensuring customer satisfaction
- One of the main focus is training my team in properly merchandising products in order to keep planogram integrity at corporate level
- As well as to perform inventory audits to validate any shrink in order to maintain an accurate product count by adjusting inventory stocks
- Ensure customer satisfaction by reviewing signage and prices is correctly updated and promotions are clearly visible in order to maximize sales
- Lead our daily meeting with all associates in order to review our daily goals, issues, promotions, safety concerns, customer feedback and address any employee concerns
- Train and follow up with employee training to assure all employees have completed our fundamental requirements and are properly certified in their designated areas
- Verify everything in the location is up to our highest standard in order to have the best possible customer experience we can provide.
Math Tutor
Self Employed
Pomona, CA
08.2017 - 05.2023
- Provided tutoring in mathematics, covering a range of levels from elementary math all the way up to basic college-level math
- Created individualized learning plans for students and helped with homework.
Assistant Coach
AYSO
Norco, CA
08.2022 - 11.2022
- Helped kids ages 5 and 6 develop skills that helped them work in groups.
Sales Representative
Boot Barn
Upland, CA
10.2020 - 04.2021
- Helped merchandise and build a positive shopping experience for customers by creating customer relationships
- Primarily helped build sales by answering customer questions and ensuring the product fits their needs
- Drive profit with each individual customer by attaching add-ons to every order and recommending promotions and bundle deals
- Maximize every sale in order to provide consistent profit and customer satisfaction by creating a welcoming environment in order to have returning customers.
Customer Service Representative
Safety Garage Doors
Pomona, CA
03.2017 - 09.2020
- Answer and direct incoming phone calls to the appropriate person or department
- Scheduled meetings and appointments.
Education
Master's degree in Digital Marketing -
California Polytechnic State University- Pomona
Pomona, CABachelor's degree in Communications -
California Polytechnic State University- Pomona
Pomona, CA05.2022
Bonita High School
La Verne, CA05.2017
Skills
- Quick learner
- Time management
- Strong client relations
- Motivated
- Excellent interpersonal and communication skills
- Microsoft Office
- Organizational Skills
- Planograms
- Shift management
- Retail sales
- Sales
- Customer service
- Merchandising
- Care plans
- Google Docs
- Account management
- Organizational skills
- Leadership
Languages
Spanish
Native or Bilingual
Timeline
Area Manager
Amazon
04.2024 - Current
Human Services Leader
City of Claremont
11.2023 - 03.2024
Assistant Coach
AYSO
08.2022 - 11.2022
Shift Leader
Best Buy
05.2021 - 09.2023
Sales Representative
Boot Barn
10.2020 - 04.2021
Math Tutor
Self Employed
08.2017 - 05.2023
Customer Service Representative
Safety Garage Doors
03.2017 - 09.2020
Master's degree in Digital Marketing -
California Polytechnic State University- Pomona
Bachelor's degree in Communications -
California Polytechnic State University- Pomona
Bonita High School