Andrea Aeschliman
Bilingual Customer Service Representative
Columbia,United States
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Associate
Publix
12.2023 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Solved problems with products and services by providing customers with technical support.
- Delivered prompt service to prioritize customer needs.
Virtual Benefits Rep
American Income Life Insurance Company
07.2023 - 09.2023
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
- Designed presentations and marketing materials to promote insurance products.
CCMA
Tennessee Pediatrics
07.2018 - 09.2019
- Manage incoming calls to arrange patient appointments.
- Maintain and organize medical records with utmost accuracy and confidentiality.
- Demonstrate proficiency in functioning both autonomously and as integral part of healthcare team.
- Thrived in high-pressure medical environments, ensuring effective task completion.
CCMA/Phlebotomist
Maury Regional Medical Center
03.2014 - 07.2018
- Administer nursing care to pediatric patients, following guidance and oversight of physician or clinical practice supervisor.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
Education
Associate of Science - Nursing
Atlanta Technical College
Atlanta, GA 08.2021 - Current
Skills
Timeline
Customer Service Associate
Publix
12.2023 - 03.2024
Virtual Benefits Rep
American Income Life Insurance Company
07.2023 - 09.2023
Associate of Science - Nursing
Atlanta Technical College
08.2021 - Current
CCMA
Tennessee Pediatrics
07.2018 - 09.2019
CCMA/Phlebotomist
Maury Regional Medical Center
03.2014 - 07.2018