ANDREA AHO
Summary
Results-oriented and successful operations management professional with over 20 years of experience. Skilled in managing a wide range of organizational functions, including service excellence, project and program management, human resources, curriculum development and training, marketing, logistical management, and site development. Proven ability to drive strategic initiatives and deliver impactful results. Strong focus on team collaboration, adaptability to changing needs, and ensuring reliable performance. Expertise in project management, data analysis, and stakeholder engagement. Excels at problem-solving and communication. Known for integrity, reliability, and dedication to achieving organizational goals.
Overview
26
26
years of professional experience
Work History
Sr. Consultant- Provider Support Services
OhioHealth, OhioHealth Physician Group
08.2014 - Current
- Responsible for the development, design and management of all aspects of Ohio Physician Group (OPG) provider onboarding.Conducted thorough needs assessments to identify gaps in existing onboarding resources, leading to improvements in content and delivery methods.
- Provides direction, coordination, and standardization for overall onboarding processes as it relates to a provider which includes indirectly supporting over 600 associates comprised of OPG physicians and APPs, practice managers and various departments engaging in the process.
- Develop and maintains a collaborative relationship with Clinical Enterprise leaders, care site executives and associates in core and matrix departments, such as continuing medical education, OPG revenue cycle, central verification office, medical staff offices and physician relations.
- Evaluated and analyzed data and documentation throughout the onboarding process, adhering to company policies and legal requirements and improve operational efficiency
- Developed and analyzed New Provider Orientation (NPO) to align with company objectives and strategic planning initiatives.
- Supported the implementation for new provider training and education in the following areas: Customer Experience, Quality and Education, Provider Well-Being, Behavioral Health Education.
- Provided guidance and support to managers regarding new hire integration, performance management, and development plans.
- Monitored progress of new hires throughout the onboarding process, providing feedback and guidance as necessary.
- Improved physicians credentialed by effective start date by 24% in the past 3 years.
- Assisted in rollout of APP mentorship program.
Associate Project Manager-Primary Care
OhioHealth, OhioHealth Physician Group
07.2017 - 08.2019
- Participated on and/or lead multiple project teams across all phases of development.
- ChenMed partnership integration
- OPG Primary Care Diabetes management program
- OPG Primary Care MediSync coding and documentation training
- OPG Primary Care Biannual education and training
- OPG Primary Care Patient and Family Advisory Councils
- Monitors workflow and make timeline adjustments as needed.
- Recommends changes to policies and establishes procedures.
- Fosters and maintains a collaborative professional working relationship with the operational and clinical leaders.
- Assists in preparing project presentations. May participate and/or lead client presentations.
- Facilitate and organize primary care meetings including, Associate Medical Directors, Primary Care Advocacy, Advancing Primary Care Committee and subcommittees.
- Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.
- Participated in continuous improvement efforts within the organization by contributing ideas for process enhancements based on lessons learned from previous projects.
Physician Practice Manager
OhioHealth, OhioHealth Physician Group
03.2015 - 07.2017
- Supervised daily operations of two practice locations with 4 physicians, 1 CNP and 13 support staff and provided leadership for the staff and a liaison for solving problems.
- Assisted in project preparation and implementation for the Associate Experience subcommittee for all OPG physician practices.
- Previous member for the Patient Experience “People” subcommittee for OPG.
- Member and lead manager for OPG Start, Stop and Continue committee.
- Nominated for the 2016 Prism Awards for Excellence
- Meet with physicians and staff to ensure clinical and administrative policies were followed for compliance and better quality of care and understand their frustrations and concerns to ensure an adequate support system.
- Created annual and capital budgets for all locations, monitored expenses and reported variances as needed.
- Worked closely with billing to monitor charges and payments and educated physicians on billing policies and procedures.
- Responsible for payroll, staff performance and recruitment.
- Successfully managed transitional and operational challenges for 2 office sites through EMR system.
- Assisted in new site development/remodel for 2 OPG physician Practice sites
Physician Practice Manager, Mentorship Training Program
OhioHealth, OhioHealth Physician Group
08.2014 - 03.2015
- Successfully completed 6 month training program developing competency in Revenue Cycle, Finance, Accounting, Human Resources, Advice and Counsel, Marketing, Recruiting, Real Estate, Patient service standards, Practice Management daily Operations, Electronic Medical Record (EMR) Systems (Athena and Epic).
- Administered OhioHealth Group (OPG) Policy and Procedure Committee forum.
- Co-Authored the development of new and revised policy and procedures.
- Implemented and facilitated changes and revisions for OPG management.
- Assisted in project preparation and implementation for the Patient Experience Forum for all OPG physician practices.
- Performed analysis of the given data and drew accurate interpretations, in accordance with the objectives of the analysis of the project.
- Lead group collaboration sessions to assess practice service improvements.
- Practice Site Lead for Healthcare Electronic Medical Record Implementation
- Troubleshoot operational processes with team members for 3 core physician practice sites.
- Participated in post go-live meeting with Provisional pool associates to assess user comprehension and explore process improvement.
- Developed interpersonal relationships with various Practice Managers, associates and Providers.
- Assisted in the project planning and development of training curriculums to standardize patient registration processes.
Assistant Store Manager
Kohl's Department Store
07.1999 - 07.2014
- Supported executive management in executing district-wide workloads, strategic planning, capital improvement projects, growth and development and operational initiatives.
- Assisted in multiple store remodels and new site development with primary responsibility for capital projects, operational efficiencies, service excellence and training programs.
- Implemented and lead district-wide training modules and documentation to improve logistics, productivity and process management for incoming merchandise truck process.
- Initiated and coordinated meeting and educational resources for 12 regional stores.
- Analyzed operational activities to determine effectiveness of resources and process. Improving handling process by 66%
- Identified and quantified external risks affecting the project implementation.
- Responsible for all facets of Human Resource to include recruitment, training, legal compliance, employee relations and retention, records maintenance, and performance evaluations.
- Ensured compliance with company operational and merchandising directives and standards.
- Managed 120-180 sales associates, 10 subordinate Supervisors and 4 Managing Supervisors.
- Managed operational and store processes with annual sales volumes of $18-22 million.
- Analyzed business summaries for sales and growth opportunities, merchandising suitability, and maximizing revenue streams.
- Evaluated policies, procedures and corporate operations to ensure compliance with state and federal laws and regulatory standards.
Assistant Store Manager
The Bombay Company, Columbus OH
10.2001 - 01.2003
- Hired as supervisor to specifically establish a new site development at Polaris Fashion Mall.
- Responsible for motivating and training 12 sales associates.
- Daily opened and closed store, including balancing cash drawers, daily bank deposits, updating sales log and reconciling receipts.
- Provided exceptional customer service through suggestive selling and product knowledge of merchandise selections.
- Inventoried and managed merchandise deliveries and reconciled discrepancies.
Education
Bachelor of Science - Consumer Affairs
Ohio State University
01.2001
Interior Design/Residential Planning
The Art Institute of Pittsburgh
01.2011
Skills
- Strategic planning
- Human resources management
- Project management
- Operations management
- Business anaylysis
- Data analytics
- Performance benchmarking
- Productivity improvement
- Strong leadership skills
- KPI analysis
- Best practices implementation
- Process optimization
Timeline
Associate Project Manager-Primary Care
OhioHealth, OhioHealth Physician Group
07.2017 - 08.2019
Physician Practice Manager
OhioHealth, OhioHealth Physician Group
03.2015 - 07.2017
Sr. Consultant- Provider Support Services
OhioHealth, OhioHealth Physician Group
08.2014 - Current
Physician Practice Manager, Mentorship Training Program
OhioHealth, OhioHealth Physician Group
08.2014 - 03.2015
Assistant Store Manager
The Bombay Company, Columbus OH
10.2001 - 01.2003
Assistant Store Manager
Kohl's Department Store
07.1999 - 07.2014
Interior Design/Residential Planning
The Art Institute of Pittsburgh
Bachelor of Science - Consumer Affairs
Ohio State University
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