Paulette Cain
Columbus,OH
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing patient satisfaction. Excel in fast-paced environments with motivational management style and resourceful mindset. Effective multitasker and clear communicator with 9 years in hospitality industry.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
OhioHealth Physician Group
10.2019 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied patients.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Office Specialist
OhioHealth Physicians Group
08.2016 - 09.2019
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate of Applied Science - Human Services
Finger Lakes Community College
Canandaigua, NY05.1999
Skills
- Time Management
- Problem-solving skills
- Decision making
- Ability to handle stressful situations
Accomplishments
2022 Riverside Family Practice Partner Award
Timeline
Front Desk Supervisor
OhioHealth Physician Group
10.2019 - Current
Office Specialist
OhioHealth Physicians Group
08.2016 - 09.2019
Associate of Applied Science - Human Services
Finger Lakes Community College
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