Scarlett Polanco
Miami
Summary
Front Desk Supervisor with expertise in radiology operations, patient scheduling, and team leadership. Focused on streamlining processes and delivering exceptional patient care and service
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
Lakes Radiology
12.2021 - 08.2024
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Floor Associate
Home Depot
09.2019 - 04.2021
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Answered questions about store policies and addressed customer concerns.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
Customer Care Representative
Lakes Radiology
10.2018 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
Education
Associate of Science - Human Services
Rasmussen University
Fort Myers, FL03-2025
Skills
- Time management
- Attention to detail
- Multitasking
- Computer skills
- Calm under pressure
- Problem resolution
- Organization and time management
Timeline
Front Desk Supervisor
Lakes Radiology
12.2021 - 08.2024
Floor Associate
Home Depot
09.2019 - 04.2021
Customer Care Representative
Lakes Radiology
10.2018 - 06.2019
Associate of Science - Human Services
Rasmussen University
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