MARY RITTER
Sterling,US
Summary
I am a full time college student and full time employee. I value hard work, efficiency, and organization. Criminal Justice and Psychology are my passion and I continue to educate and improve in these areas every day. I have excellent customer service skills and hospitality skills.
Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Holiday Inn Express & Suites Sterling, an IHG Hotel
08.2024 - Current
- Resulted in shorter lobby wait times.
- Responded to guest inquiries about local attractions.
- Monitored front desk software issues.
- Coordinated with upper management.
- Maintained security protocols.
Front Desk Agent
Holiday Inn Express & Suites Sterling, an IHG Hotel
08.2022 - 08.2024
- Organized guest check-ins for large conference groups.
- Ensured room readiness.
- Operated a multi-line phone system.
- Managed an average of 30 guest check-ins and check-outs per shift.
- Routed calls to the correct department.
- Provided guests with timely answers to inquiries.
- Focused on guest service best practices.
- Processed reservations, cancellations, and special requests.
- Handled guest inquiries.
Server, Busser, Host
J & L Cafe
08.2020 - 08.2022
- Assisted customers with dietary restrictions in item selection.
- Helped the restaurant maintain smooth operations.
- Worked closely with kitchen staff.
- Maintained a professional demeanor.
- Delivered exceptional personalized service.
- Responded effectively in a busy environment.
- Worked with front and back-of-house staff.
- Carried dishes.
- Provided a fast-paced dining experience.
- Maintained cleanliness of the dining space.
- Utilized organizational skills.
- Provided excellent customer service.
- Excelled in teamwork and communication.
Fast Food Associate
Wendy's
05.2018 - 05.2020
- Discussed daily performance.
- Maintained high customer satisfaction levels during peak hours.
- Managed stock replenishment.
- Maintained exceptional cleanliness in high-traffic areas.
- Ensured accurate credit card processing.
- Maintained a clean and organized work environment.
- Addressed customer expectations.
- Collaborated with team members.
- Ensured cleanliness during health audits.
- Maintained focus on hygiene and quality.
- Educated on customer service standards.
Education
Bachelor of Arts - Criminal Justice
Colorado Christian University
Lakewood, CO05-2026
Associate of Arts - Criminal Justice
Northeastern Junior College
Sterling, CO05-2025
Skills
- Check-in/out Procedures Optimization
- Complaint Handling within Set Timeframes
- Guest Communication Strategies
- Multitasking and time management
- Hospitality Award-Winning Service
- Guest Satisfaction Metrics Analysis
- Customer service excellence
- Problem-solving skills
- Reservations management
- Time management
- Guest relations
Accomplishments
- HOSA student who placed 1st at State Conference in 2019 and 2020 and then placed 3rd in International Conference in 2019 and 2020 in Extemporaneous Writing
- Achieved the HOSA Barbra James Service award in 2018 and 2019 for a total of over 424 hours in community service collectively
Certification
- First Aid/CPR Certified
- Mental Health First Aid Certified
Timeline
Front Desk Supervisor
Holiday Inn Express & Suites Sterling, an IHG Hotel
08.2024 - Current
Front Desk Agent
Holiday Inn Express & Suites Sterling, an IHG Hotel
08.2022 - 08.2024
Server, Busser, Host
J & L Cafe
08.2020 - 08.2022
Fast Food Associate
Wendy's
05.2018 - 05.2020
Bachelor of Arts - Criminal Justice
Colorado Christian University
Associate of Arts - Criminal Justice
Northeastern Junior College
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