Nabil Osman

• Maintained daily cleaning and stocking procedures throughout the facility.
• Monitored the building to ensure staff and patrons followed rules and everything remained in order.
• Handled administrative tasks including organizing paperwork, coordinating events, and answering phone calls.
• Guided patrons through website navigation and computer-based tasks.
• Sold memberships, classes, and event registrations; provided answers to questions and addressed concerns.
• Supported room setups and breakdowns, including moving furniture, cleaning, and trash removal.
• Acted as the first point of contact for patrons—welcoming guests and representing the facility professionally.
• Skilled in phone etiquette, front desk operations, and persuasive sales of room and pavilion rentals, with individual deals exceeding $4,000.
• Provided support in Kid Kare during busy hours, ensuring a safe, engaging space for children.
• Supervised adolescents on the Rockwall, promoting both safety and fun.

• Sorted and organized returned or dropped-off vehicles for processing.
• Inspected vehicles for damage, maintenance needs, and any personal items left behind.
• Cleaned car exteriors and operated the automatic car wash.
• Parked vehicles in designated zones to ensure they were customer-ready.
• Coordinated parking for vehicles at body and repair shops based on service needs.
• Shuttled employees around the lot to assist with vehicle organization.
• Proficient in safely operating large 15- to 18-passenger vans and shuttles.
• Occasionally retrieved vehicles from nearby hotels or businesses.
• Provided transportation for VIP customers to the airport and local offices when needed.

• Delivered exceptional customer service and ensured satisfaction for both customers and guests.

• Acquired and promoted to Back Of The House Team Leader

• Demonstrated expertise in executing closing procedures, consistently performing these duties on a daily basis.

• Managed closing tasks to maintain operational efficiency and uphold high standards.

• Exhibited resilience and composure while working in high-pressure situations and fast-paced environments.

• Demonstrated outstanding ability to effectively balance academic commitments with work responsibilities.

• Operated and maintained heavy machinery in a challenging and high-temperature environment.

• Undertook tasks such as oil extraction, thorough equipment cleaning, filter replacement, troubleshooting machinery malfunctions, and providing training to team members on equipment operation and maintenance.