Doussou Bangoura
Bel Air,United States
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service and management industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Facility front Desk Customer Service Representative
USPS HeadQuarters
Washington, DC
04.2022 - Current
- Producing reports, letters, and other documentation using word processing equipment
- Accessing, retrieving, and/or updating files and other data maintained on personal or mainframe computers, sending and receiving electronic messages, filing management directives and other documentation via the local network
- Coordinating meetings, answering telephones, routing office mail, performing clerical duties, and providing excellence customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Created and implemented process improvements to maximize efficiency.
- Collaborated closely with other departments within the organization to meet customer needs.
- Managed reservations by inputting data into computerized system correctly.
- Responded to customer queries in person, over the phone, or via email in a timely manner.
- Resolved customer complaints quickly and professionally while ensuring satisfaction was achieved.
Facility Supply Clerk
USPS HeadQuarters
Washington DC
01.2022 - 04.2022
- Performing clerical duties, requisitioning office supplies, receiving, storing, inspecting, and distributing office supplies according to HQ customers' needs, maintaining inventory and restocking items, authorizing payments for supplies, assigning postal vehicles, keeping track of accountable items such as keys, gas cards, and property code numbers, setting up conference room equipment.
- Processed paperwork related to supply requests, purchase orders and returns.
- Reorganized warehouse, optimizing space and increasing productivity among staff members.
- Maintained adequate inventory, adhering to precise rotation guidelines to minimize stock expiration.
- Monitored supply room operations to ensure compliance with established policies and procedures.
- Handled customer inquiries relating to product availability or order status in a timely manner.
- Received, labeled and stored incoming products in the appropriate locations within the warehouse.
- Processed incoming orders for supplies and equipment, including verifying accuracy of items received.
- Developed reports on inventory levels, stock shortages and other related activities.
- Requisitioned new supplies and equipment.
- Checked outgoing shipments against invoices, packing lists or other documents to ensure accuracy prior to release.
- Collaborated with management team to develop strategies for improving efficiency in supply chain operations.
- Maintained updated records of all supplies, tools, equipment and materials used by the organization.
- Managed inventory control system to track all shipments and deliveries.
Custodian
USPS HeadQuarters
Washington DC
08.2021 - 02.2022
- Help maintaining HQ building clean, identify safety and health hazards, provide a healthy environment for HQ customers.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Adhering strictly to health and safety regulations while performing duties.
Custodian Supervisor
USPS HeadQuarters
Washington DC
11.2021 - 01.2022
- Providing custodial services at the HeadQuarters, supervising Day shift custodians, assigning and monitoring daily work to maximize operational efficiency, managing employees' attendance, monitoring supplies and equipment, interacting with customers to provide service and respond to inquiries, and taking action to resolve issues in a timely manner.
- Ensured the safe and efficient operation of custodial services in a large facility.
- Supervised staff to ensure proper cleaning techniques were used, including safety protocols.
- Responded promptly to customer inquiries or complaints regarding custodial services.
- Conducted regular inspections of work areas to ensure that standards were met.
- Maintained records of attendance, leave requests, wages paid.
- Scheduled periodic reviews of existing processes and procedures for improvement opportunities.
- Provided training and instruction on proper use of cleaning materials and equipment.
- Provided guidance and assistance to staff when needed in order to complete tasks efficiently.
- Developed schedules for custodial staff to ensure adequate coverage of all areas.
- Resolved conflicts between staff members in a timely manner.
- Tracked progress against goals established by organization's strategic plan.
- Coordinated with other departments to ensure smooth running of daily operations.
- Attended meetings with management team regarding operational updates or changes.
- Collaborated with multiple departments to maximize workflow and efficiency.
Postal Mail Carrier
USPS
PARAMUS, NJ
09.2018 - 07.2021
- Sorting, delivering mail, packages, and accountable
- Delivering unbeatable customer service and maintaining a clean and professional appearance.
- Provided friendly customer service at all times while delivering mail.
- Scanned packages for delivery tracking.
- Assisted other carriers with their routes as needed during peak periods.
- Delivered packages and letters to residential customers.
- Verified accuracy of addresses before delivering packages.
- Sorted mail to be delivered according to route and customer address.
- Ensured compliance with federal laws related to privacy protection.
- Operated a vehicle in accordance with safety regulations.
- Organized parcels into appropriate size containers for transport.
- Provided assistance in sorting large volumes of mail at post office facility.
- Maintained records of all deliveries made during the day.
- Collected signatures from recipients of registered mail items.
- Checked incoming mail for proper postage and correct names and addresses.
- Handled undeliverable mail in accordance with established procedures.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Kept up-to-date knowledge of postal rates, regulations, and procedures.
- Furnished customers with postal information and provided change of address information and other related postal forms.
- Informed customers of package arrival or delays when necessary.
- Routed all classes of mail in sequence of delivery along established route.
- Performed regular maintenance checks on assigned vehicle.
- Conducted regular check-ins with supervisors throughout the day.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Scanned labels on letters or parcels to confirm receipt.
- Delivered mail to residents and business within assigned area.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
Sales Associate
Bloomingdale's
Short Hills, NJ
11.2015 - 01.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Developed trusting relationships with customers by making personal connections.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
Customer service/ GENERAL manager
Papa john’s piza
maplewood, nj
01.2005 - 01.2012
- In charge of overall daily operations, such as hiring, rules and policies, scheduling, training, marketing, daily cash transactions, ordering inventory, and maintaining labor goals, maximizing profits.
Education
Associate - Business Administrative
Essex County college
01.2016
Skills
- Ability to work on cross-functional teams
- Proficient with Microsoft office (Word, Excel, PowerPoint, Access, Publisher) and record keeping
- Active listening
- Complex problem solving
- Critical thinking
- Leadership
- Excellent client relationship and management
- Fluent in French and Spanish
- Customer Experience Management
- Sales Tracking
- Data Entry
- Payment Processing
- Schedule Coordination
- Administrative Support
- Appointment Scheduling
- Order Processing
- Account Management
- Customer Service
- Direct Sales
- Quality Control
- Complaint Resolution
- Order Fulfillment
- Professional Phone Voice
- Team Collaboration
- Multi-Line Phone Systems
- Work Prioritization
- Microsoft Office
- Time Management
- Goal Setting
- Calm Under Pressure
- Problem-Solving
- Computer Skills
- Team Building
- Active Listening
- Decision-Making
Timeline
Facility front Desk Customer Service Representative
USPS HeadQuarters
04.2022 - Current
Facility Supply Clerk
USPS HeadQuarters
01.2022 - 04.2022
Custodian Supervisor
USPS HeadQuarters
11.2021 - 01.2022
Custodian
USPS HeadQuarters
08.2021 - 02.2022
Postal Mail Carrier
USPS
09.2018 - 07.2021
Sales Associate
Bloomingdale's
11.2015 - 01.2021
Customer service/ GENERAL manager
Papa john’s piza
01.2005 - 01.2012
Associate - Business Administrative
Essex County college