MYA Q. MEDLEY
North Little Rock,AR
Summary
A resourceful professional with a proven ability to foster strong relationships and lead with flexibility.
Adept at working independently, applying problem-solving skills to tackle unforeseen challenges.
Skilled in managing competing priorities, a fast learner, and committed to providing exceptional team
support. Recognized for a strong work ethic, positive approach, accuracy, assertiveness, and
adaptability in dynamic settings.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sutter Health
West Valley, UT
12.2021 - Current
• Managed incoming patient calls, addressing inquiries professionally and utilizing the computerized scheduling system to efficiently schedule, reschedule, or cancel appointments based on patient needs.
- Ensured accuracy when maintaining and updating patient records, providing detailed information about appointments, procedures, and follow-up requirements while safeguarding patient confidentiality.
- Guided patients through the process of preparing for telemedicine visits, offering comprehensive instructions on using phone and video platforms to ensure a smooth transition from in-person consultations to virtual appointments.
Receptionist
European Wax Center
North Little Rock, AR
05.2017 - 02.2019
- Scheduled , Rescheduled and cancelled appointments.
- Educating all guest on products and in-center promotions
- Establish and maintain professional relationships with guest.
Education
Hazen High School
Hazen, AR01.2017
Some College (No Degree) - Radiology
University of Pulaski Tech
Little Rock, ARSkills
- Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
- Strong proficiency with Internet, Windows-based PC, intermediate to advanced skills and understanding of MS Office: Excel, Outlook, Word, Teams, EHR, and EMR
- Handle confidential information with integrity and professionalism within HIPAA Guidelines
- Exhibited strong multitasking capabilities, effortlessly managing multiple conversations through various communication methods, including chat, email, and voice channels
- Exceptional communication and relationship-building skills, with a proven ability to between customers, patients, and medical staff, ensuring seamless coordination and issue resolution
- Strong problem-solving and critical-thinking abilities, adept at navigating unforeseen challenges, managing multiple priorities, and working independently in dynamic, fast-paced environments
- Expertise in administrative tasks including scheduling, insurance verification, data entry, and managing records with precision and attention to detail
- Proven ability to provide exceptional customer service, deliver tailored solutions, and maintain a positive attitude while supporting cross-functional teams and improving processes
References
- Catherine, Watson, (501)467-1719, 1710 Royal Oaks Drive, Malvern, AR, 72104
- Sandra, Childs, (501)339-7229, 7 Charing Crossing Rd, Conway, AR, 72034
- Ayanna, Paige, (501)231-6969, 7401 Briarwood Dr, Little Rock, AR, 72205
- Marcus, Curenton, (501)399-9149, 9 Melinda Dr, Little Rock, AR, 72209
Timeline
Customer Service Representative
Sutter Health
12.2021 - Current
Receptionist
European Wax Center
05.2017 - 02.2019
Hazen High School
Some College (No Degree) - Radiology
University of Pulaski Tech