Taniya Jones
Ocoee
Summary
Skilled Front Desk Customer Service Representative with solid background in hospitality and customer service environments. Experience includes managing front desk operations, handling high-volume customer inquiries, and resolving complex issues to ensure customer satisfaction. Strengths include multitasking abilities, communication skills, and proficiency in using software tools for booking and record maintenance. Demonstrated impact by maintaining smooth front office functions, enhancing customer experiences, and contributing to overall business growth.
Overview
9
9
years of professional experience
2023
2023
years of post-secondary education
Work History
Front Desk Customer Service Representative
Publix
Windermere
04.2022 - Current
- Greeted customers warmly and provided assistance with inquiries.
- Managed front desk operations and ensured smooth customer flow.
- Handled customer complaints and resolved issues effectively.
- Collaborated with team members to improve service quality.
- Assisted in training new staff on customer service protocols.
- Relayed customer feedback to cross-functional teams to improve products and services.
Shift Manager
Arbys
Ocoee
03.2017 - 05.2022
- Supervised daily operations to ensure excellent customer service and food quality.
- Trained and mentored team members on procedures and best practices.
- Managed inventory levels to maintain stock availability and minimize waste.
- Coordinated shift schedules to optimize staffing and meet demand peaks.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored food preparation processes for consistency and compliance with standards.
- Assisted in promotional events to enhance customer engagement and drive sales.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
Associate of Science - Business Administration
Valencia College
Orlando, FL 05.2023 - 12.2025
Ocoee Highschool
Ocoee, FLSkills
- Customer service
- Conflict resolution
- Team collaboration
- Project management
- Microsoft Suite: Excel (Advanced), Word, Outlook, PowerPoint, Teams, SharePoint
- Data Reporting & Analysis
- Workflow Mapping Tools
- Documentation & Training Materials Development
- Strong problem-solving mindset
- Ability to work independently with minimal supervision
- Rapid learner of complex systems
- Detail-oriented
- Ability to manage multiple projects simultaneously
- Calm under pressure in 24/7 production environments
- Time management and prioritization
Timeline
Associate of Science - Business Administration
Valencia College
05.2023 - 12.2025
Front Desk Customer Service Representative
Publix
04.2022 - Current
Shift Manager
Arbys
03.2017 - 05.2022
Ocoee Highschool