Jennifer Gonzaga

Greeted and verified members and guests upon entry to optimize security.

• Completed check-in procedures using manual and computerized methods to expedite processes and promote customer satisfaction.
• Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
• Created and maintained a pleasant and calming environment to deliver an excellent experience for members and guests.
• Performed cleaning duties to establish and maintain neat.
• Developed strong communication skills through frequent interaction with diverse populations of gym members, enhancing overall interpersonal effectiveness within professional contexts.
• Conducted equipment maintenance checks regularly, ensuring optimal functionality for all machines in use.
• Created a safe workout environment by diligently monitoring gym activities and promptly addressing any safety hazards or concerns, as needed.
• Contributed to sales growth by staying up-to-date on industry trends and recommending appropriate products or services to members.

• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Greeted guests with friendliness and professionalism.
• Answered incoming calls, processed requests, and relayed messages to appropriate personnel.
• Supported fundraising efforts for various projects, contributing to the successful achievement of goals.
• Volunteered at church-sponsored outreach events, providing polite, friendly representation.
• Greeted guests with bulletins, directions, and friendly conversation.
• Assisted with fundraising efforts to support church programs and services, raising significant funds for various causes.

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff, and accepted critiques and suggestions for areas of improvement.
• Interacted with customers by phone, email, or in person to provide information.
• Delivered clerical support by handling a range of routine and special requirements.
• Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
• Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
• Sorted and organized files, spreadsheets, and reports.
• Collected, arranged, and inputted information into the database system.