Mandy Heier
Training General Manager
Mount Olive,NJ
Summary
Dedicated Training General Manager with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
TRAINING GENERAL MANAGER/TRAINING COORDINATOR
PLANET FITNESS, GRAND FITNESS PARTNERS
Hackettstown, NJ
03.2019 - 05.2022
- Interviewing and hiring staff, performing orientations, and completing onboarding paperwork including E-verifying, completing I9’s, W4’s, setting up training schedules
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring key performance indicators and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Worked with central management to identify, plan, align and address training needs.
- Created manager in training handbook and related course materials.
- Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars.
- Trained and mentored external and internal managers in training across 58 clubs.
- Developed curricula, instructions, documentation and written tests for manager training courses.
- Completed monthly Brand Excellence reviews for 10 clubs
General Manager
BLaze Pizza, Ampal Group
08.2014 - 03.2019
- Effectively coordinated daily restaurant management operations resulting in greater productivity and higher levels of customer satisfaction
- Interviewing and hiring staff, performing orientations, and completing onboarding paperwork including E-verifying, completing I9’s, W4’s, setting up training schedule
- Performing payroll on bi-weekly basis
- Managing and scheduling up to 15-20 employees
- Worked to ensure maintenance of restaurant sanitation and compliance with all food safety regulations,
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Designed modern employee recognition program which boosted productivity and improved morale
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Implemented operational strategies and effectively built customer and employee loyalty
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
Education
Certified Medical Assistant - Health And Wellness
Lincoln Technical Institute
Allentown, PA05.2008
Skills
- Motivational Leadership
- Hiring and Onboarding
- Positive Communication Strategies
- Employee Performance Reviews
- SMART Plans
- Individual Trainings
- Corrective Actions
- Company Policy Compliance
- New Employee Training
- Sales Team Development
- Manager Coaching and Training
- Customer Satisfaction
Certification
- CPR Certification
- Sun is Life Tanning Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
TRAINING GENERAL MANAGER/TRAINING COORDINATOR
PLANET FITNESS, GRAND FITNESS PARTNERS
03.2019 - 05.2022
General Manager
BLaze Pizza, Ampal Group
08.2014 - 03.2019
Certified Medical Assistant - Health And Wellness
Lincoln Technical Institute
- CPR Certification
- Sun is Life Tanning Certification
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