My objective is to establish a long term and stable position with a professional organization that has the opportunity for growth potential.
Overview
16
16
years of professional experience
Work History
Intake Coordinator- Training
Beginning Step
Westland, MI
10.2025 - Current
Coordinated patient intake processes, ensuring accuracy and efficiency in data collection.
Implemented electronic health record systems to streamline patient information management.
Collected, verified, recorded and processed client demographics,
Ensured regulatory compliance by maintaining up-to-date records and documentation.
Coordinated communication for smoother transitions between care providers.
Enhanced office productivity by handling high volume of callers per day.
Case Manager
Beginning Step
Westland, MI
07.2024 - Current
Conducted comprehensive assessments to identify client needs and develop tailored intervention strategies.
Facilitated communication between clients, families, and service providers to promote collaborative care approaches.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Bachelor Level Counselor
Beginning Step
Westland, MI
03.2024 - Current
Analyzed client feedback to refine counseling practices and ensure effective interventions.
Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Listened to clients' concerns and provided encouragement and support.
Maintained detailed client records to track progress and adjust treatment plans as necessary.
Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Managed client case files to ensure accurate documentation and compliance with regulatory standards.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Owner & Massage Therapist
Serenity & Strength, LLC
07.2010 - 03.2026
Perform massage therapy including myofascial release, deep tissue, trigger point therapy, hydrotherapy, electrical stem machine, hydrotherapy, cryotherapy, Swedish, medical and sports massage.
Administer modalities of cupping, grafting, reflexology, stretching, and traction
Developed comprehensive wellness programs tailored to client needs
Managed daily operations, ensuring seamless service delivery
Implemented marketing strategies to enhance brand visibility
Massage Instructor
Dorsey College (Dearborn Campus)
05.2023 - 03.2024
Developed comprehensive lesson plans aligning with curriculum standards and student needs.
Implemented innovative teaching methods to enhance student learning outcomes and retention.
Facilitated engaging classroom discussions to foster critical thinking and active participation.
Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Education
Bachelor of Arts - Psychology
Florida Gulf Coast University
Fort Myers, FL
Associate of Arts - Liberal Arts And Sciences
Edison State College
Fort Myers, FL
Massage Therapy -
Florida Academy of Massage And Skin Care
Fort Myers, FL
Bachelor of Arts - Business Management
Northwood Universtiy
Midland, MI
12-2028
Skills
Computer literate for internet research/sources and communication with use of multiple programs
Strong personality, team player, and use of humor appropriately
Analyzing and assessing for current situation prior to plan of action/remedies